"That's just normal wear and tear, dude." I love that commercial ;-)
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ps - my first professional job was running the electron microscope lab for
a major industrial insurance company. They wouldn't pay for corrosion
failures, citing it in the policies as "normal wear and tear"
On Saturday, September 19, 2015 at 5:58:55 AM UTC-5, Ron Mc wrote:
>
> Grant philosophiz
Grant philosophizing? Go figure. now where'd I put that sarcasm emoticon?
On Thursday, September 17, 2015 at 10:53:35 AM UTC-5, ttoshi wrote:
>
> I don't think there is anything shameful about the post. I see it as
> Grant philosophizing about the nature of our society. I think it is more
That little shifter really stirred up a big pot. Now we can all go for a bike
ride.
Dougp
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I love the readers,too.
As for the disgruntled customer returning the Silver shifterjust rude
Nitto-built Grant designed frames? I'm dying to know what that'll be like.
Can't wait to find out more; I'm sure they'll be great
On Tuesday, September 15, 2015 at 8:34:16 PM UTC-5, Patrick Moore
I do not feel sorry for that customer. When you return a part that has been
mistreated: the rust and corrosion were obvious, you simply don't get to
yap about your guarantee.
A customer has responsibilities to treat the seller fairly.
On Friday, September 18, 2015 at 1:26:16 PM UTC-5, Evan E
The most important info from that post: Clems are arriving on time!
I bought a frameset and put collecting parts on the backburner. Looks like
I need to speed up my parts searches and figure out what my Clem will be in
it's first build.
David
Chicago
On Tuesday, September 15, 2015 at 8:34:16 PM
I enjoy reading Grant's posts bikes, parts, wear & tear, repairs, etc. I
usually learn something.
As someone who's worked with the public for 30 odd years, I can sympathize
with Grant's frustration, and with his need to say something in his blog
when something in the bike business bothers him.
I've always admired and appreciated Grant's candor. To me, it's one of the
many things that makes Rivendell great.
On the other hand, I feel kind of sorry for the customer who requested a
replacement. Yes, the customer's request was unreasonable. Yes, the
customer's note was rude. But the custo
The first thing is that my best friends will call me out on my behavior and
force me to look at myself and my assumptions and actions. I see Grant as
befriending this other fellow by challenging his (and our assumptions) and
forcing him/us to look into a mirror.
Other people do what they want to d
It is not reasonable to ship an obviously well used and worn out part with the
note "it failed; replace it". Especially for such an inexpensive piece of
engineering. I would gladly never do business with such a person again..there
are more important things in life than money.
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Hello,
I will agree that it isn't really public but it certainly isn't private either.
I can also accept that Grant didn't do it to shame anyone and that it would
only be considered cowardly if it was done instead of telling the customer he
didn't want to replace it and that it is an unreasonab
I'm okay with the "public shaming" but don't agree that it is public
shaming since nobody was named. Honestly, who in their right mind would
send a shifter in like that with a note demanding replacement? This is
clearly a failure due to weather conditions/environmental conditions and
lack of c
When you realize no one really knows what they're doing, it's easy to
forgive them . ;-)
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I don't think there is anything shameful about the post. I see it as Grant
philosophizing about the nature of our society. I think it is more
directed at society in general with the shifter returner as a symptom of
the disease...
Toshi
On Wed, Sep 16, 2015 at 12:36 PM, Bill Lindsay wrote:
>
Customer: "Waiter, there's a fly in my soup !"
Waiter, seeing an empty bowl : "Where is the soup ?"
Customer : "In my tummy "
Waiter : "Well , that's one lucky fly !"
Ahahahaahahahaah !!!
On Wednesday, September 16, 2015 at 6:29:24 PM UTC-4, Liesl wrote:
>
> Touché Bill! Grant keep
And on top of that, that returned shifter was used as an
example/illustration in a bigger observation.
On Wednesday, September 16, 2015 at 7:08:23 AM UTC-7, Philip Kim wrote:
>
> yep. i didn't even read it as a shaming, just Grant trying to be
> transparent.
>
> On Wednesday, September 16, 2015
Touché Bill! Grant keep your chin up!
Xxoo Liesl who worked in the restaurant industry for 10 years where people have
been known to consume an entire meal and then complain about "cold hard
Alfredo", wanting their entree comped
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Philip
You didn't read it wrong. There is no wrong, or right. Different people
focus their attention on different aspects of the story. Some of us focus
in on the rude note and think "what a jerk!" Some of us focus in on the
fact that Grant aired it out in public and think "what a cowardly
Riv replaced it, and I have no problem "piling on" some jerk who sent a
"failed; replace it" note for a part that obviously got much use and wore
out. If you drive a car long enough, the moving parts in the engine will
reach the end of their usefulness and require a rebuild or replacement.
Good
Did I read it wrong? It sounded to me like Rivendell DID replace the
shifter.
I'm more uncomfortable with us piling on, than with the original Blug post
about it.
Philip
www.biketinker.com
On Wednesday, September 16, 2015 at 8:46:23 AM UTC-7, Patrick Moore wrote:
>
> I think your opinion about
In regards to another Reader coming out, I am ecstatic! I reread mine so
many times...it's like being stuck in the Antarctic with only a 1913 Vanity
Fair.
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In regards to the person returning the shifter ..
The Eternal mantra : So What !
Maybe the customer was this , or maybe that, or maybe that *and* that .
. . . on and on and on . So what ?! None of us are so fragile as to not
withstand a little rocking of the boat , it's ju
maybe the returner has a set of brifters with just as much use still
working quite well :p.
>
>
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That's what great about opinions everyone has one :)
Mine , Suntour XC Power shifter (thumb shifter) are the best of the best
of any time . Yes, lots of "new" ratcheting shifters and they work well
and all in fun-ction , but none even come close to the position on the bar
and the
Silvers are the bee's knees for front shifting. I currently have my Bike Friday
set up with Albatross bars, a Sora 9-speed brifter for the rear, and a Silver
bar-con for the front triple (Dia-Compe brake lever). It looks a little odd,
but works great.
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Tim is right about the liabilities of the Silver shifters, principally the
loosening tension bolt and consequent breakage of the tension washer; and,
also, their fragility when the bike falls over on them.
The Power Ratchet design used a locknut to hold the tension just right. But
you can compensa
I'm less than satisfied with right/rear Silver shifters.
I've tried two (used and new, with both gray and black plastic discs) and
encountered the same problem: the tension screw is very finicky and doesn't
stay in place very long.
Within a couple hundred miles, the screw will back out a fraction
For anyone who has a problem with Grant publishing his thoughts about his
business, I have two words: Boo. Hoo.
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I think your opinion about the matter is entirely off center. Of course,
we've not heard the other person's side of the story -- audiatur et alter
pars! -- but as described in the Blug, the OP is a self involved jerk.
Grant has since Rivendell began soliloquized about running his business and
his
yep. i didn't even read it as a shaming, just Grant trying to be
transparent.
On Wednesday, September 16, 2015 at 12:46:40 AM UTC-4, Sky Coulter wrote:
>
> I don't think you can call it a public shaming when no one has been named.
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It was the increasing value of the yen that sent Japanese bike production
to Taiwan and eventually eliminated their export market. I think it's
great that the falling yen may bring them back to us
On Tuesday, September 15, 2015 at 8:44:41 PM UTC-5, Patrick Moore wrote:
>
> Cost will be a duesy!
I would have replaced the pawl with a shiny new one, and sent the original
shifter back, "all fixed!"
Disagree about cowardly and shameful. "If you wanted a better review, you
should have behaved more gracefully." (Not you - shifter guy).
Philip
www.biketinker.com
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I don't really know about the post being cowardly, and that demand was very
rude/ridiculous, but seeing the whole thing aired publicly makes me
uncomfortable. I agree that a business should keep their personal opinions
about customers (even when customers are crazy demanding) private.
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I had a silver shifter that died and looked identical to the one pictured. Took
about 6 or 7 Seattle winters to kill it. I guess you could rip Grant for
sharing what happens behind the scenes but isn't that what he's always
done...might not fly at the "corporation" but it's refreshing to me. I
I don't think you can call it a public shaming when no one has been named.
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Christopher Murray wrote:
>
> The public shaming received from Grant is both cowardly and shameful. If
> you don't want to replace it then tell the customer and if you do want to
> replace it then do it graciously. I have handled hundreds (maybe thousands)
> or returns for both good and bad reas
In regards to the Silver shifter. Many, many things (especially high quality
things) come with a "lifetime guaranty". No company actually thinks their
product is going to last the lifetime of the purchaser, instead it is for the
lifetime of the product purchased. Most companies leave it up to th
Regarding the shifter, Grant makes the point that lots of people who've
grown up with so much privilege have never actually had the experience of
wearing out things. So much new stuff comes out so often that they are
used to just getting the latest & greatest, shoving the old one to the back
o
That's for sure!
On Tuesday, September 15, 2015 at 9:44:41 PM UTC-4, Patrick Moore wrote:
>
> Cost will be a duesy!
>
>
>
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Cost will be a duesy!
On Tue, Sep 15, 2015 at 7:43 PM, jpp wrote:
> I am sure the nitto frames will be amazing, but I cannot imagine the cost.
>
>
> On Tuesday, September 15, 2015 at 9:34:16 PM UTC-4, Patrick Moore wrote:
>>
>>
>> A new Reader! Frankly, as much as I like Bicycle Quarterly, I lik
I am sure the nitto frames will be amazing, but I cannot imagine the cost.
On Tuesday, September 15, 2015 at 9:34:16 PM UTC-4, Patrick Moore wrote:
>
>
> A new Reader! Frankly, as much as I like Bicycle Quarterly, I like the
> Reader better, at least, as long as it has at least 30 pages. I look
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