Re: [RE-wrenches] Enphase Support Non-Responsive

We install 6-8 solaredge systems a week averaging 30 optimizers a job so even at a 1% failure rate (we are seeing slightly higher) we are still visiting 2 customers a week to change out optimizers. Although their monitoring is better than previous attempts by differnet companies we are still

Re: [RE-wrenches] Enphase Support Non-Responsive

Could you tell us about the metal conduit vs. Romex installation differences between the Enphase and SolarEdge? Thanks, R.Ray Walters CTO, Solarray, Inc Nabcep Certified PV Installer, Licensed Master Electrician Solar Design Engineer 303 505-8760 On 8/5/2016 11:54 AM,

Re: [RE-wrenches] Enphase Support Non-Responsive

It is a very simple install. With SolarEdge there is no trunk cable, which definitely cuts down on wire management, especially using SnapNRack mounting. Everything is MC4, so PV wire to a transition box, to the inverter input(s) make it pretty simple. We almost always mount our inverters outside,

Re: [RE-wrenches] Enphase Support Non-Responsive

Do you find that the installation takes longer because you're basically installing a micro inverter and string inverter system at the same time? I've also heard of AHJ's requiring that the inverter be mounted outside because of the rapid shutdown disconnect attached to the inverter. Thanks, Will

Re: [RE-wrenches] Enphase Support Non-Responsive

Since I am having such a tough time even getting a call back, never mind reimbursments, we have started very happily using SolarEdge with very good results so far. Communications, no problem, occasional tech support is timely, we are seeing less than a 1% failure on optimizers. Ease and safety of

Re: [RE-wrenches] Enphase Support Non-Responsive

Wrenches We have allot of enphase and ya sometimes it a little hard to get them on the line but we always do. I request the re-inbursments, l dont ever see them as they end up in the admin office. We have looked at and used a few other mico-inverters at customer request but they all seem to go

Re: [RE-wrenches] Enphase Support Non-Responsive

Good to "see" you, Daryl. I, too was getting a runaround from Enphase and related this to the owner with some 50+ micros. He took on the attack dog posture and got results immediately. Sad that threats and abuse and long waits in phone queue are necessary. Bill Loesch Solar 1 - Saint Louis

Re: [RE-wrenches] Enphase Support Non-Responsive

Maybe just dumb luck, but we almost always have quick phone tech support from Enphase and always get reimbursed. Wayne Irwin Pure Energy Solar Sent from my mobile device From: conr...@cape.com Date: Fri, 5 Aug 2016 12:39:02 -0400 To: re-wrenches@lists.re-wrenches.org Subject: Re:

Re: [RE-wrenches] Enphase Support Non-Responsive

Same thing going on here Conrad Cotuit Solar Conrad Geyser, Principal Cotuit Solar LLC 508-428-8442 On Fri, Aug 5, 2016 at 9:59 AM, gary easton wrote: > just a worthless ticket but no action and certainly no timely > reimbursement if at all. I would never do business

Re: [RE-wrenches] Enphase Support Non-Responsive

The concept of micros has so many advantages that we will try to stay with them. So what are our best choices now? Feb 2015, Enecsys was biggest in Europe but called it quits; Nov 2014, SolarBridge sold to SunPower (presumably has distribution only in house); SMA? It’s been rocky from its

Re: [RE-wrenches] Enphase Support Non-Responsive

Is anyone familiar with the new Kaco Ultraverter ? Its a microinverter with series-connected string architecture *on the AC side*! Pretty crazy. They say the lower voltages (nothing over 60V on the AC or DC side of each unit) reduces stress on

Re: [RE-wrenches] Enphase Support Non-Responsive

We are finding the same problem. Usually it is a problem with an untypical Envoy location (remote barn with a tin roof or a bad cable modem connection) or communications issues between the inverters and the Envoy. Nearly all our systems are operating as expected, and I think the company has good

Re: [RE-wrenches] Enphase Support Non-Responsive

So what is the micro of choice these days? If enphase is no longer home? Jay Peltz power. > On Aug 5, 2016, at 6:59 AM, gary easton wrote: > > just a worthless ticket but no action and certainly no timely reimbursement > if at all. I would never do business with this

Re: [RE-wrenches] Enphase Support Non-Responsive

just a worthless ticket but no action and certainly no timely reimbursement if at all. I would never do business with this company again. On Fri, Aug 5, 2016 at 9:38 AM, wrote: > Just to renew this line of conversation, I have been waiting for several > call backs

Re: [RE-wrenches] Enphase Support Non-Responsive

Just to renew this line of conversation, I have been waiting for several call backs form Enphase, with no results, for the past three weeks. I also have warranty claims that go back four months+ that have not been fulfilled. I will not sell any more Enphase, at all, until they resolve these