Re: [rt-users] Shredder User plugin mangling tickets?

Jesse Vincent wrote: > >> plugin. For the most part, this has been a successful operation. However, >> due >> to the number of legitimate users, picking out the spam users is not a >> perfect >> science and I've inadvertently removed legitimate users. >> >> This has resulted in a ticket gettin

Re: [rt-users] Shredder User plugin mangling tickets?

Jesse Vincent wrote: > >> plugin. For the most part, this has been a successful operation. However, >> due >> to the number of legitimate users, picking out the spam users is not a >> perfect >> science and I've inadvertently removed legitimate users. >> >> This has resulted in a ticket gettin

Re: [rt-users] Shredder User plugin mangling tickets?

> plugin. For the most part, this has been a successful operation. However, > due > to the number of legitimate users, picking out the spam users is not a perfect > science and I've inadvertently removed legitimate users. > > This has resulted in a ticket getting mangled...I think. I'm not s

[rt-users] Shredder User plugin mangling tickets?

We have roughly 9500 illegitimate users that were created by incoming spam. I've been doing my best to eliminate these users by way of the Shredder Users plugin. For the most part, this has been a successful operation. However, due to the number of legitimate users, picking out the spam users is

Re: [rt-users] cannot attach files to a ticket from the web interface

On Thu, Nov 30, 2006 at 11:31:08AM +0100, Roberto Nunnari wrote: > Jesse Vincent wrote: > >Just for kicks, see if updating your CGI.pm to current improves things. > >There was a set of releases with a broken upload() method. > > I could not find and CGI.pm file under my RT installation.. Sorr

RE: [rt-users] Bug: Reminder can't be resolved if queue has changed

The reminders are stored in the Tickets table with the Type field = "reminder" rather than "ticket", but I'm not sure how they are associated with the appropriate ticket... Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Chandek-Stark Sent: Thu

[rt-users] CommandByMail and Custom Fields

I have CommandByMail working correctly on a new 3.6.1 install for all standard fields. However, I am unable to get it to correctly work with Custom Fields. I'm hoping someone will spot the error I've obviously missed as there's nothing on the wiki or mailing list that indicates this functionali

[rt-users] Calendar view of tickets?

It occurred to me last night that it'd be useful sometimes to have a calendar display with ticket on it according to their due dates. Before I start hacking on something myself, is that something that anybody's already attempted? -- Mark Roedel Senior Programmer / Analyst LeTourneau University L

Re: [rt-users] Multiple Email Addresses

I installed this but it as if it isn't there. The User_Vendor.pm file is present with the user merge code, and if I look at the source of Modify.html, the changes have been made to add code related to the merge function. There is no option to merge users though. Jesse Vincent wrote: On Wed

[rt-users] Bug: Reminder can't be resolved if queue has changed

After posting about a user who created a reminder that couldn't be resolved, I think I've found the culprit. - The ticket was in the General queue - She created the reminder on the ticket - She moved the ticket to another queue When I moved the ticket back to the General queue, the reminder reap

Re: [rt-users] cannot attach files to a ticket from the web interface

Btw i have 3.25 in my Debian Stable installation too (and upload not working). J. Roberto Nunnari wrote: ok. I got it. I have version 3.25: # pkg_info | grep -i cgi p5-CGI.pm-3.25,1Simple Common Gateway Interface Class for Perl is that release with a broken upload method? __

[rt-users] Re: Slow query

On 11/12/06, Asif Iqbal <[EMAIL PROTECTED]> wrote: Here is another slow query Reading mysql slow query log from webrt-mysql-slow.log Count: 66 Time=158.26s (10445s) Lock=0.00s (0s) Rows=1.0 (66), [EMAIL PROTECTED] SELECT GET_LOCK('S', N) Anyway to improve this? Here are some more extreme

Re: [rt-users] cannot attach files to a ticket from the web interface

Ok. Thank you all. I hope the problem will be solved soon, be it a bug in CGI or in RT. Till then we'll have to live with it. Best regards. Emanuele Zeppieri wrote: -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roberto Nunnari Sent: Thursday, Nov

Re: [rt-users] cannot attach files to a ticket from the web interface

> -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of Roberto Nunnari > Sent: Thursday, November 30, 2006 1:51 PM > To: Brian Gallew > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] cannot attach files to a ticket from > the web interfa

Re: [rt-users] cannot attach files to a ticket from the web interface

On Thu, 30 Nov 2006, Brian Gallew wrote: I didn't really follow this conversation, so perhaps I missed something. It isn't a problem with 3.6.1, as that is what I run, and attachments work fine. (I hadn't ever tried an RTF before, but I just did, and it worked perfectly fine). Are you

Re: [rt-users] cannot attach files to a ticket from the web interface

ok. I got it. I have version 3.25: # pkg_info | grep -i cgi p5-CGI.pm-3.25,1Simple Common Gateway Interface Class for Perl is that release with a broken upload method? Brian Gallew wrote: Roberto Nunnari wrote: Jesse Vincent wrote: Just for kicks, see if updating your CGI.pm to current im

Re: [rt-users] cannot attach files to a ticket from the web interface

> -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of Roberto Nunnari > Sent: Thursday, November 30, 2006 11:31 AM > To: Jesse Vincent > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] cannot attach files to a ticket from > the web inter

Re: [rt-users] cannot attach files to a ticket from the web interface

Roberto Nunnari wrote: Jesse Vincent wrote: Just for kicks, see if updating your CGI.pm to current improves things. There was a set of releases with a broken upload() method. I could not find and CGI.pm file under my RT installation.. CGI.pm is part of the CPAN package "CGI". The typical wa

Re: [rt-users] Multiple Email Addresses

David Chandek-Stark <[EMAIL PROTECTED]> writes: > We have this problem, too, only worse. Since the user name portion of the > e-mail is not consistent across addresses for the same person, the > variations cannot be captured with a single regular expression. > > It best long-term solution I could

Re: [rt-users] cannot attach files to a ticket from the web interface

Jesse Vincent wrote: Just for kicks, see if updating your CGI.pm to current improves things. There was a set of releases with a broken upload() method. I could not find and CGI.pm file under my RT installation.. # find /usr/local/rt3 -name CGI.pm # also, no upload() found in any file.. # gre

Re: [rt-users] performance question

On Wed, November 29, 2006 17:17, Jesse Vincent wrote: > > On Nov 29, 2006, at 6:34 AM, Filip Rembialkowski wrote: > >> hi all RT users, >> >> at my work we have such setup: >> >> 135 queues >> 49000 tickets >> >> RT 3.4.1 running on >> Apache/1.3.33 (Debian GNU/Linux) mod_perl/1.29, Perl 5.8.4 >>

Re: [rt-users] cannot attach files to a ticket from the web interface

Jon Daley wrote: I didn't really follow this conversation, so perhaps I missed something. It isn't a problem with 3.6.1, as that is what I run, and attachments work fine. (I hadn't ever tried an RTF before, but I just did, and it worked perfectly fine). Are you emailing the attachm