[Thanks for not cc'ing me explicitly, one copy via the list will do just fine.]
> well, whether it sucks or not, when you give your staff access to some
> software, they begin using it, that's all - then when you detect weaknesses
> in the soft,
As far as I can see, the weakness, as you call it,
Comparing a internet browser to a word processor makes no sense. Perhaps
your users should be composing their replies in a text editor if they
are losing their form posting content so often.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robert
Grasso
Se
>
> I don't know about you and/or your users, but I practically never use
> the RT web interface to answer tickets - I use email nearly 100% of
> the time, precisely because I have much better tools available for
> writing email (including, but not limited to, support for temporary
> saves and ther
> Comparing a internet browser to a word processor makes no sense. Perhaps
> your users should be composing their replies in a text editor if they
> are losing their form posting content so often.
>
sorry as I did not recognize the subject at first - please refer to my previous
answer today (using
Robert Grasso wrote:
Microsoft has accustomed so many people to consider that IT IS this
colorful window with buttons and the mouse, now KDE and Gnome go
this way too (Gnome is hiding every possible technical aspect it can - it's a
pain to me and geeks and a joy for non-IT people). I
can hear y
Hello,
My post concerns an old problem:
> The below error from un-customised rt with populated database:
> error: RT::Attribute::Name Unimplemented in RT::Attributes.
> (/opt/rt3/lib/RT/Attributes_Overlay.pm line 81)
Fix for the problem is a patch of Record.pm
-# {{{ sub _Init
-
-sub _I
Hello,
My post concerns an old problem:
> The below error from un-customised rt with populated database:
> error: RT::Attribute::Name Unimplemented in RT::Attributes.
> (/opt/rt3/lib/RT/Attributes_Overlay.pm line 81)
Fix for the problem is a patch of Record.pm
-# {{{ sub _Init
-
-sub _I
> Ignoring the obvious fact that you responded to an honest question about
> desired features with an honest request for a feature, I fear you are
> faced with an insurmountable problem: RT isn't client-based, and
> therefore has no interesting offline mode. Outlook works the way it
> does because
More : what about Google text processing (formerly Writely) ? here we have all
required features, bells and whistles, and everything
is online, not offline ! when I click on File->Save, my document is saved onto
their servers, not on my local disk. Hey Jesse : I
DON'T expect that you embed a c
Hi everyone,
I know that any user can send email and get his 'unprivilaged' account
created and password sent by the auto-reply template.
What I want is to allow new users create 'unprivilaged' account
through the self-service web interface.
Has any body done this or any pointer to wiki.
Thank
I am looking at setting up the "Workflow" example from the wiki
(http://wiki.bestpractical.com/index.cgi?WorkFlow). As part of this we
would like to see a station number created. This station number will
look like ws0 (for a work station), pr0 (for printers), etc...
I have a few questions
I am still looking into the error message in the rt error log:
[Mon Jun 04 09:43:10 2007] [error] [client 172.31.6.95] FastCGI: comm
with server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (120
sec)
[Mon Jun 04 09:43:10 2007] [error] [client 172.31.6.95] FastCGI:
incomplete headers (0 b
On Tue, 5 Jun 2007 09:18:53 -0700
"James Alspach" <[EMAIL PROTECTED]> wrote:
>
> The next problem (one I will be happy if I get) will be trying to
> install a recent version on Linux. Maybe it is just me but, RT is not
> the simplest thing to install. Actually RT is easy to install it is
all
>
I think part of my problem may be that I was trying to install a 3.6
version (for purely aesthetic reasons...it looks much cleaner which is
what I want especially while in the "impress and convert the
non-believers" mode.) I was unable to just apt-get this on Sarge
(contrary to what the install do
To all on this worn-out subject,
I've been in this business for almost 40 years and I've heard
complaints from geeks to freaks to dummies in huge, large, small,
micro-small, and medium environments (there is no such thing as
"normal", in ANY context) about their software not doing enough for
Kenneth Crocker wrote:
> To all on this worn-out subject,
>
> I've been in this business for almost 40 years and I've heard
> complaints from geeks to freaks to dummies in huge, large, small,
> micro-small, and medium environments (there is no such thing as
> "normal", in ANY context) about th
Hi everyoneI am a bit of a newbie when it comes to Linux (REHL) and
I am trying to add this RT command as a cron job via crontab.
I am logged in as root and when I run this manually:
/opt/rt3/bin/rt list -i "Status = 'in-review' AND Resolved < '2 days
ago'" | /opt/rt3/bin/rt edit - set stat
I resolved this problem. Operator error. I had the value Return 1;
instead of return 1; That made a big difference. Now I hope that
resolved my other FastCGI problem.
I am still looking into the error message in the rt error log:
[Mon Jun 04 09:43:10 2007] [error] [client 172.31.6.95] FastCG
On Tue, 2007-06-05 at 11:01 -0700, Jeff Stark wrote:
> Hi everyoneI am a bit of a newbie when it comes to Linux (REHL)
> and I am trying to add this RT command as a cron job via crontab.
>
> I am logged in as root and when I run this manually:
>
> /opt/rt3/bin/rt list -i "Status = 'in-revie
Hello,
I'm doing some debugging and I noticed that autohandler (in the root
directory) seems to be called twice for each request. Is that normal,
and why is it invoked twice?
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Techno
check $m->base_comp->path
On 6/5/07, Stephen Turner <[EMAIL PROTECTED]> wrote:
Hello,
I'm doing some debugging and I noticed that autohandler (in the root
directory) seems to be called twice for each request. Is that normal,
and why is it invoked twice?
Thanks,
Steve
Stephen Turner
Senior Pr
So, I followed the Multiple Installs [1] instructions on the Wiki using
mod_perl2 and it didn't work. So I went trying configurations and still
not working. Right now I have:
/opt/rt3 (first rt, it's working in SSL and works ok)
/opt/rt3_one (this one don't work)
/opt/rt3_two (neither do this)
At Tuesday 6/5/2007 03:56 PM, Ruslan Zakirov wrote:
check $m->base_comp->path
Aha - you may have uncovered my bug! I had a print.css file without
"inherit => undef" in a flags section, so that was causing the second
call to autohandler.
Thanks so much,
Steve
On 6/5/07, Stephen Turner <[EM
Today I present the "TimeOff" approval stuff to the HR department.
Things when well (thank you again RT developers and to the user list).
The did have one request that I can not seem to figure out (I really
need to get a perl book or two :-) )
Currently, my "OnApproval" sprip looks like this
> And so, yes, they DO type their answers into RT - and if some of them
> don't when they are afraid of losing a long email, they are
> angry against RT : RT supplies an input field, so well, it must supply
the
> usual comfort functions supplied by MS-Outlook. This
> seems obvious to them.
I don'
I've just finally converted it over from Kwiki to Wifty. I'm sure
there will be hiccups, but please report them to me personally,
rather than cluttering the lists.
Best,
Jesse
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http
> More : what about Google text processing (formerly Writely) ? here we
> have all required features, bells and whistles, and everything
> is online, not offline ! when I click on File->Save, my document is
> saved onto their servers, not on my local disk. Hey Jesse : I
> DON'T expect that you embe
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