RE: [rt-users] Assigning owner on inbound email

Looks like this is done with Scrips and not with the mailgate. Thank you. Chance Ervin Level II Support & IT Manager Intelenet Communications NOC 949 784-7911 [EMAIL PROTECTED] = This message and any files or text attached to it are intended only for the reci

[rt-users] Assigning owner on inbound email

MTA: sendmail I have configured the aliases file so that emails sent to a certain address are automatically placed in the proper queue. I used the following: rt-requisitions: "|/opt/rt3/bin/rt-mailgate --queue 'Purchase Requisitions' --action correspond --url https://helpdesk.intelenet.net/

Re: [rt-users] AutoReply vs Notify

On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote: > also recorded in the ticket history. All well and good. The scrip we use > for ticket creation specifies "AutoReply to Requestor" and that, too, > works as expected. In an effort to create a little consistency, I > changed the ac

Re: [rt-users] AutoReply vs Notify

Hi Kenn, I found the following code Action::Notify and I think it explains why you're seeing this behavior. #Strip the sender out of the To, Cc and AdminCc and set the # recipients fields used to build the message by the superclass. # unless a flag is set if ($RT::NotifyActor) {

[rt-users] AutoReply vs Notify

To all, I have just run into an interesting problem (for me anyway). We have several notification scrips, all of which specify the action "Notify Requestor" for such conditions as when the ticket status changes and a few others. In ALL cases, the E_mail gets sent to the requestor and is als

[rt-users] Ticket links use localhost in url?

*I solved this as I was writing it but I'll explain my problem and my solution anyway. When I link two tickets, Depends, Depended, Parent, Child, Refers, Refers to, the url's host is always localhost. i.e. http://localhost/Ticket/Display.html?id= The actual site url is http://helpdesk.my.do

Re: [rt-users] user names appearing in comments dropdown

Michael, How about "Privileged" users? Kenn LBNL Michael Kukla wrote: Jesse, Thanks for personally looking into this. Anyway, we're running RT 3.4.5 and I've checked again: Everyone doesn't have the "OwnTicket" right neither globally nor in any queue. Mike Kukla CASet 645-6000 x

R: [rt-users] Adding an image, tables cut off

As a side question: how did you manage to have the Navigation Bar (Home, Simple Search, Tickets, etc) placed vertically instead of the default horizontal way? >From the gui or tricking the code? thanks gianluca My other problem is the fact that in Internet Explorer (but no

[rt-users] Managing dependencies

How do people on this list manage the many, many dependencies that RT requires? We're running RT on RHEL, and I'd like to use kickstart to be able to rebuild the server from scratch. Installing the many required perl modules, and their associated dependencies does not appear easily scripted

Re: [rt-users] Adding an image, tables cut off

Brandi L wrote: Hi everyone! I have two issues here that I'm trying to solve. ... My other problem is the fact that in Internet Explorer (but not in Firefox) the right side of my tables is getting cut off when using the 3.4-compat stylesheets (see screen print link below). Has anyone else

[rt-users] Re: Tickets Assigned to Groups?

El Mié, 06-06-2007 a las 16:39 -0300, [EMAIL PROTECTED] escribió: > Hi, > > Is there any trick to allow Tickets to be assigned to groups, not only > to users? > > Thx. > Seb.- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Commun

Re: [rt-users] FW: Ticket Report We Use

El Mar, 19-06-2007 a las 16:12 -0400, Helmuth Ramirez escribió: > Ok, here is the report we use, something simple that perhaps the > community can build upon. Helmuth, can you point us in the right direction on how to get this report running on our RT? Thx Seb.-

[rt-users] Sort savedsearches

Hi! One of my users would like to sort his savedsearches alphabetically. I doesn't found a way to do that. Any hints? Greets, Björn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Co

[rt-users] Adding an image, tables cut off

Hi everyone! I have two issues here that I'm trying to solve. FIrstly, I'm trying to add an image to the login page. Its just a logo, nothing fancy, just for the look of the thing. Here is what I've done... -First, I put the image in html/NoAuth/images -To my RT_SiteConfig.pm file I've added t

[rt-users] Problem whit approvals on resolve

Hello: I want to use approvals on resolve, but It`s doesn`t work for me. Only on create. I follow the instructions in the ApprovalCreation manual. I create the PO-Req queue and the scrip and template bellow: ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} D

Re: [rt-users] user names appearing in comments dropdown

Jesse, Thanks for personally looking into this. Anyway, we're running RT 3.4.5 and I've checked again: Everyone doesn't have the "OwnTicket" right neither globally nor in any queue. Mike Kukla CASet 645-6000 x1156 ~` Need assistance? Always use our workorder syste

Re: [rt-users] FW: Ticket Report We Use

Hi, Please can you brifly explain how to generate this. I couldn't get how to generate this type of Report. Regards Santhosh On 6/20/07, Helmuth Ramirez <[EMAIL PROTECTED]> wrote: Ok, here is the report we use, something simple that perhaps the community can build upon. Cheers Helmuth --

[rt-users] Encrypt messages

Hello, I know that Jesse is working in PGP integration, but I can't wait. I've found one RT_SiteConfig.pm file that contains: # {{{ GnuPG # A full description of the (somewhat extensive) GnuPG integration can be found by # running the command # # perldoc RT::Crypt::GnuPG (or perldoc lib/RT/Cry