Hi all,
ok so far, i got this scrip to work! Thanks everybody who helped.
The last question is, how can i change the scrip to avoid sending a "your
ticket has been closed" email?
Best regards Thomas
Am 12.07.2007 19:50 Uhr schrieb "Gene LeDuc" unter <[EMAIL PROTECTED]>:
> Hi Forrest,
>
> At
Hi All,
I would like to know how to configure RT for different domains.
For example I need to configure RT for both eurocallingcards.com and
vedatelecom.com. I have given RT name as Eurocallingcards.
I created different queues as eurocallingcards and vedatelecom and able to
manage to get the ema
On Jul 16, 2007, at 8:40 AM, Sridhar Adabala wrote:
I created different queues as eurocallingcards and vedatelecom and
able to manage to get the emails for them. And when creating new
ticket for vedatelecom the auto reply emails which are going with
subject [Eurocallingcards # {ticket no}]
Hi,
after upgrading to the latest RT, apache server started to work in GMT
(before was CST) - that affected all the logging, other scripts,
etc... I tried to use a different settings for $RT::Timezone as well
as commenting out $ENV{'TZ'} = $RT::Timezone if ($RT::Timezone); from
RT.pm all togethe
Hi Thomas,
Glad to hear your system is working the way you want.
Here are 2 ways to avoid the "your ticket has been resolved"
notification. Each affects a different group of tickets.
1. This will turn it off for every resolved ticket in that queue: Create a
new "On Resolve" scrip in the qu
We're taking email from a call centre into queues but want to prevent RT
from autoresponding to requestors @ the call centre's domain. I've been
all over Google and have tried using mailertables but this results in no
email being issued at all. The queues' (auto)response will contain
cc:'s for re
Hi Calvin,
We're taking email from a call centre into queues but want to prevent RT
from autoresponding to requestors @ the call centre's domain. I've been
all over Google and have tried using mailertables but this results in no
email being issued at all. The queues' (auto)response will contai
Is anyone using RT on Windows provided by netVigilance? If yes, are you
1. Using this in a production environment?
2. How stable is the system?
3. Any drawbacks?
4. Would you recommend or not recommend, if not why?
5. Did you go through a complete conversion to m
On Jul 13, 2007, at 5:22 PM, Mike Friedman wrote:
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On Thu, 12 Jul 2007 at 14:15 (-0700), Mike Friedman wrote:
It turns out that the Makefile generated by Makefile.PL didn't
include my ../local/lib in the 'initdb' target definition. So, I
edite
On 7/16/07, William Funk <[EMAIL PROTECTED]> wrote:
Hello,
First off I would like to apologize for emailing you on such a trivial
matter that it probably documented somewhere but I just couldn't find it.
To avoid apologizing send questions to rt-users@ list and Cc me.
When I run RTx Shredd
I've searched the Net and list and found the following post,
http://lists.fsck.com/pipermail/rt-users/2003-February/012315.html. However,
there was no resolution to the post. I've looked at apache2 and fastcgi
configuration, and both seems to be configure correctly. The line "AddHandler
fastcgi-
On Mon, 16 Jul 2007, mailing list wrote:
I've searched the Net and list and found the following post,
http://lists.fsck.com/pipermail/rt-users/2003-February/012315.html.
However, there was no resolution to the post. I've looked at apache2
and fastcgi configuration, and both seems to be config
What's your complete apache RT config? Not the whole httpd.conf file, just
the stuff relative to RT.
James Moseley
mailing list
<[EMAIL PROT
--- [EMAIL PROTECTED] wrote:
> What's your complete apache RT config? Not the whole httpd.conf file, just
> the stuff relative to RT.
Portion of the httpd.conf points to rt.conf file.
# more httpd.conf
# Tell FastCGI to put its temporary files somewhere sane.
FastCgiIpcDir /tmp
# Number of pr
A couple of things. I assume you have this somewhere in your apache
configs:
LoadModule fastcgi_module modules/mod_fastcgi.so
Apache probably wouldn't start up without loading this module in your
configuration, but...
Also, what are the following values in RT_SiteConfig.pm?
Set($WebPath)
Set($
--- [EMAIL PROTECTED] wrote:
> A couple of things. I assume you have this somewhere in your apache
> configs:
>
> LoadModule fastcgi_module modules/mod_fastcgi.so
>
> Apache probably wouldn't start up without loading this module in your
> configuration, but...
Yes, I have the above line.
> A
Change your SiteConfig to:
Set($WebBaseURL , "https://rt.abc.com";);
Set($WebImagesURL , "/NoAuth/images/");
Drop all the webport stuff - you don't need it.
In your rt.conf file, add:
Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
Or possibly just: Alias NoAuth/images/ /opt/rt3/sh
System is Fedora Core 7
[EMAIL PROTECTED] ~]# rpm -q httpd
httpd-2.2.4-4.1.fc7
[EMAIL PROTECTED] ~]# rpm -q rt3
rt3-3.6.3-1.fc7
I'm getting the message about needing to configure the web server for
mod_perl, FastCGI, or SpeedyCGI The Fedora wiki skips right over this
part. In the source wiki,
h
First, you probably didn't install mod_perl or any flavor of FastCGI. To
install FastCGI in Fedora:
yum install mod_fcgid
Next, you can't just include that virtual host config verbatim - it isn't
going to work - you have to modify it for your system. That code assumes
you are using Apache's Fas
John Oliver wrote:
> System is Fedora Core 7
>
> [EMAIL PROTECTED] ~]# rpm -q httpd
> httpd-2.2.4-4.1.fc7
> [EMAIL PROTECTED] ~]# rpm -q rt3
> rt3-3.6.3-1.fc7
>
> I'm getting the message about needing to configure the web server for
> mod_perl, FastCGI, or SpeedyCGI The Fedora wiki skips right o
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On Mon, 16 Jul 2007 at 13:49 (-0400), Jesse Vincent wrote:
It turns out that the Makefile generated by Makefile.PL didn't include
my ../local/lib in the 'initdb' target definition. So, I edited the
Makefile manually (which I know you're not suppos
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