Hello,
With RT 3.6.4:
I am trying to make a 'Select one value' type custom field mandatory.
Selecting the (?#Mandatory). value for Validation does not seem to
work like I was expecting. The user is still able to submit the ticket
and the custom field value is '(no value)'.
I tried (?#Mandatory).
Occasionally, I get a
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email ([EMAIL PROTECTED]).
even though in this queue, Everyone has the right to CreateTicket. (There's
nothing special about @uab.edu, I just picked that as the l
At Thursday 9/6/2007 04:34 PM, John Arends wrote:
Steve,
I don't know much about scrips (have not had a need to use them until now).
Would MyTemplate just need a list of email addresses, or is there
more to it than that? I'm not sure how to set up a template.
Thanks
-John
The templates l
At Thursday 9/6/2007 04:02 PM, you wrote:
How would you best suggest that I notify a group of people via email
when a ticket is created in a particular queue? For most queues we
have made certain people AdminCCs for the entire queue, but then
they receive updates to everything. I just want a li
How would you best suggest that I notify a group of people via email
when a ticket is created in a particular queue? For most queues we have
made certain people AdminCCs for the entire queue, but then they receive
updates to everything. I just want a list of people to get emails on
ticket creat
At Thursday 9/6/2007 10:26 AM, Mathew Snyder wrote:
Stephen Turner wrote:
>
>
> At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
>> It seems to me that, as the RT Admin with SuperUser rights, I should
>> be able to
>> give tickets which I don't own to someone else. Instead, I have to
>> steal
Benjamin,
No, I have that in several scrips that ARE working. Thanks anyway.
Kenn
LBNL
On 9/4/2007 8:48 AM, Benjamin Weser wrote:
Kenneth Crocker wrote:
To all,
I need some help with a scrip. I have the following coded:
#
Hi Jason,
Make sure that you have
Set($NotifyActor, 1);
in RT_SiteConfig.pm.
By default, RT's Notify module filters out the requestor's address; setting
$NotifyActor to 1 suppresses this behavior. If it's not set, RT filters
out the requestor's address before sending the e-mail, so if the
Stephen Turner wrote:
>
>
> At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
>> It seems to me that, as the RT Admin with SuperUser rights, I should
>> be able to
>> give tickets which I don't own to someone else. Instead, I have to
>> steal the
>> ticket and then reassign it. Is there a wor
At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
It seems to me that, as the RT Admin with SuperUser rights, I should
be able to
give tickets which I don't own to someone else. Instead, I have to steal the
ticket and then reassign it. Is there a workaround for this? It seems like a
bit o
Mathew;
Where I am anyone can assign to anyone , for that I commented out the
following lines in Ticket_Overlay.pm
#if (( $Type ne 'Steal' )
#and ( $Type ne 'Force' )
#and#If we're not stealing
#( $self->OwnerObj->Id != $RT::Nobody->Id ) and#and the
owner is se
It seems to me that, as the RT Admin with SuperUser rights, I should be able to
give tickets which I don't own to someone else. Instead, I have to steal the
ticket and then reassign it. Is there a workaround for this? It seems like a
bit of unnecessary work for someone that has admin rights.
--
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Hello,
I'm trying to setup RT 3.6.4 to work on RHEL4... following the howto
at http://wiki.bestpractical.com/view/RHEL4InstallGuide I found an
error when trying to:
[EMAIL PROTECTED] rt-3.6.4]# make initialize-database
MySQL runs on another host, which I have configured at
/opt/rt3/etc/RT_SiteCo
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