On Fri, 2007-09-14 at 09:35 -0700, Gene LeDuc wrote:
> Hi Phil,
>
> To correct my previous post, try this for your condition code:
>
>my $ReqList =
> $self->TicketObj->Requestors->MemberEmailAddressesAsString;
>my $Sender = $self->TransactionObj->CreatorObj->EmailAddress;
>return $sel
On Mon, 2007-09-17 at 16:10 -0600, Ole Craig wrote:
> your regex. If your sender is "[EMAIL PROTECTED]" the code below
Arrgh.
ObDirectionalPedant: s/below/above/
:-/
--
/Ole Craig
Security Engineer
Team lead, customer support
[EMAIL PROTECTED]
303-381-3802 main support line
303-381-3824 my
I've been trying to add the link back in but instead of it listing in the 'Show
Columns:' field as "loc(Take)" it shows as "id". How do I get it to say
"loc(Take)" again?
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Does anyone know what this feature is calling? I'm trying to figure out how
to make a scrip to create a reminder for a user on a ticket when it's
created.
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It should already be there -the row between Status and update type .. or am
I mis-understanding your question
I am guessing you have permission problems which also relates to your Child
tickets problem
Roy
- Original Message -
From: "Mathew Snyder" <[EMAIL PROTECTED]>
To: "RT Users"
S
I think you can define "MemberOf" relationship.
Regards
Alvaro Muñoz Sánchez
Technical Consultant
Hewlett Packard Consulting & Integration
Phone: 628 13 01 36
E-Mail: [EMAIL PROTECTED]
P Antes de imprimir piensa en el medio ambiente
-Original Message-
From: [EMAIL PROTECTED] [mailto:[E
Matt,
You could just give that user a query for all the tickets on which they
are the requestor. Anyway, Reminders are on the ticket table with the
type = "reminder". That way the routines for Links knows to display them
differently. When writing your scrip, be sure to set the type to
"remi
I'm running 3.6.3 and the engine for my Mysql Tables is InnoDB
-Original Message-
From: Ole Craig [mailto:[EMAIL PROTECTED]
Sent: Monday, September 17, 2007 4:03 PM
To: Adam Savage
Cc: RT-Users
Subject: RE: [rt-users] Slow Load time for Query Builder
On Mon, 2007-09-17 at 15:58 -0400, Ad
On Mon, 2007-09-17 at 15:58 -0400, Adam Savage wrote:
> Hi Ole - here is my configuration
>
> Everyone Current rights
> CommentOnTicket
> CreateTicket
> ReplyToTicket
>
> Privileged Current rights
> N
On Mon, 2007-09-17 at 15:28 -0400, Adam Savage wrote:
> Hi – I’m not sure if this can be answered but whenever I click on
> “Tickets” and it loads the query builder it takes a while to load –
> Much longer than any other options in the system..
> I’m running on a HP Proliant DL365 with Fedora 7 6
I search on a queue and add the custom field colum 'Simpson' but can't see
what's in the field on the report. I can look at the ticket and see it but
not in my searches???
I log in as root and can see it perfectly. What permissions am I missing?
RT 3.6.4
__
Hi Ole - here is my configuration
Everyone Current rights
CommentOnTicket
CreateTicket
ReplyToTicket
Privileged Current rights
No rights granted.
Unprivileged Current rights
Looking at the perldoc, Parent or Child don't seem to be link options. Is there
fix for this or are they just not listed in the documentation?
Mathew
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Hi - I'm not sure if this can be answered but whenever I click on
"Tickets" and it loads the query builder it takes a while to load - Much
longer than any other options in the system..
I'm running on a HP Proliant DL365 with Fedora 7 64bit and 72gig
ultra320 15krpm mirrored Raid1+0 drives. So
Thanks Drew - All I had to do was alter each RT3 table and convert them to the
InnoDB engine - restart mysql and it worked fine after that.
Thanks again,
-Adam
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Monday, September 17, 2007 1:54 PM
To: Adam Savage
Cc:
I believe mysql usually compiles with innodb support. If this is the
case on your install, you can just alter the tables.
Adam Savage wrote:
> Does that mean I'll have to recompile mysql with the INNODB?
>
>
> Thanks!
>
>
> -Original Message-
> From: Drew Barnes [mailto:[EMAIL PROTECTED]
How hard would it be to add a drop down list of all of the queues to the
Comment/Reply page?
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Community help: http:
Does that mean I'll have to recompile mysql with the INNODB?
Thanks!
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Monday, September 17, 2007 1:21 PM
To: Adam Savage
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem after upgrade
I think this
I think this happens when your db tables are not type INNODB.
Perhaps someone can correct me (as often seems to happen) if I am wrong.
Adam Savage wrote:
>
> Hello – I recently just upgraded from version 3.0.10 to 3.6.3.. I
> migrated to a new server – moved the database over – did all the
> sche
Hello - I recently just upgraded from version 3.0.10 to 3.6.3.. I
migrated to a new server - moved the database over - did all the
schema/content/acl updates needed for each revision - and the problem is
whenever I click on Comment or Reply it will create an entry in the
ticket when I clicked on th
Ok, I have a much better lead on what is happening here now. Something
like this:
1. We get a new student who signs up for a department account, which
goes into LDAP.
2. Couple of days later, this new user submits a helpdesk request via
email using their yahoo/gmail/whatever account instead of t
Hi Tomas,
If you're sure you want _every_ transaction, I'd suggest using the RT API
and throwing together a simple perl script that pulls some info from every
transaction made "yesterday" and then run it a few mintues after midnight
as a cron job. Load the collected info into an e-mail and se
I've not removed any that existed since the update, but your right, it
doesn't exist. I'll add it and that should sort it out, thank you.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent
Sent: 17 September 2007 15:20
To: Daniel Jennings
Cc:
I have an issue where if I go to add a comment to a ticket and enter someone
into the Bcc field, no e-mails are sent to that person when I save the
comment. Is this an issue anyone else has or is this local to my verion?
(This is RT 3.6.4)
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I'm looking at the RT-Extension-CommandByMail on CPAN. I clicked on the INSTALL
link under Installation and Configuration and it leads to
http://search.cpan.org/~tels/Graph-Easy-0.59/INSTALL.
I might be mistaken but I don't think that's the same module :)
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On Sep 17, 2007, at 9:53 AM, Daniel Jennings wrote:
I have an issue where if I go to add a comment to a ticket and
enter someone
into the Bcc field, no e-mails are sent to that person when I save the
comment. Is this an issue anyone else has or is this local to my
verion?
Did you remove
I'm still trying to sort through this. A little more info:
*I'm logged in as root (SuperUser rights).
*I've not assigned any rights to any other user or group (with one exception;
see below).
*I'm creating a ticket in one queue for which the Auto-ticket creation is
configured.
*I can see this tic
ACH!!!
I figured out the problem. I wasn't setting the Type to 'ticket' in the
template.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Mathew Snyder wrote:
> I'm still trying to sort through this. A little more info:
>
> *I'm logged in as root (SuperUser rights).
> *I've
Thanks for your answer... before posting the previous message I had
browsed the Wiki and could only find the info about setting up
authentication with LDAP... it worked OK, but I couldn't (can't) find
the info about making RT get info about which RT groups my user
belongs to from the LDAP groups he
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