Jeffery,
Other than the condition is NOT specific as to TYPE of transaction, I
don't see anything wrong with either the template or scrip. I'm
surprised you did not use the "On Owner Change" condition to trigger
that template. We modified our template per the RT:Essentials
instructio
Jesse,
I figured that someone else thought it was a good idea, too. I'll look
thru the archives and see if there are any threads/links to the install.
Thanks.
Kenn
LBNL
On 3/28/2008 3:06 AM, Jesse Vincent wrote:
>
> On Mar 27, 2008, at 4:17 PM, Kenneth Crocker wrote:
>> To all,
>>
>
If it worked before you rebooted then one of actions you did was not
written to a configuration file. This issue also has to do with smrsh
so it probably has to do with the link that was done.
I am not familiar with your flavor of Unix and would never call myself
a guru at this but I have had issu
As requested from the security tech... don't ask...
Now it looks like I broke it again
Mar 28 10:43:31 nelsoncentos sendmail[3608]: m2SEhV3U003608:
from=<[EMAIL PROTECTED]>, size=10775, class=0, nrcpts=1,
msgid=<[EMAIL PROTECTED]>,
proto=ESMTP, daemon=MTA, relay=exchange2.protus.org [10.98.4.
I think you need to enable which programs can be piped when you are using
smrsh. Try to disable it, generating a new "sendmail.cf" file (you will need
to comment another line at sendmail.mc). And why are you using "protusrt.com"
instead of something like "rt.protus.com"?.
Em Friday 28 March 2
RT-Attach-Message: yes
{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
given)"}
Owner: {$Ticket->OwnerObj->Name}
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Nelson Pereira
> Mar 28 08:37:30 nelsoncentos sendmail[3269]: m2SCbUvh003269:
> from=<[EMAIL PROTECTED]>, size=10773, class=0, nrcpts=1,
> msgid=<[EMAIL PROTECTED]>,
> proto=ESMTP, daemon=MTA, re
Nelson,
In the Rt book it states that
"Modern Versions of Sendmail require all programs called from the
/etc/aliases file to be symlinked into the /etc/smrsh/ directory. You
will receive DSN:Service unavailable erros if you haven't done this."
Here is what they say to use to setup the link:
ln -
Ok, almost there...
I added "ALL:127.0.0.1" to the /etc/hosts.allow file,
Added "@protusrt.com rt3test1" to the /etc/mail/virtusertable file.
Sent email from user to [EMAIL PROTECTED]
Maillog shows:
Mar 28 08:37:30 nelsoncentos sendmail[3269]: m2SCbUvh003269:
from=<[EMAIL PROTECTED]>, size=1077
The e-mail system was unable to deliver the message, but did not report
a specific reason. Check the address and try again. If it still fails,
contact your system administrator. <
mailgate-outbound.protus.com #5.0.0 X-Spam-Firewall; Name service error
for name=protusrt.comtype
Yes I did run newaliases and also restarted the HTTPD and SENDMAIL.
Ok, forgot to change the URL, so I just did so... and typed
newaliases...
Sent another email to [EMAIL PROTECTED] while tail'ing the
/var/log/maillog and got this:
Mar 28 07:29:17 nelsoncentos sendmail[18286]: m2SBTH6q018286:
fr
On Mar 27, 2008, at 4:17 PM, Kenneth Crocker wrote:
To all,
I noticed that when in the "People" update box of a ticket you have
to
have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a "drop-down"
list of
users with the "Cr
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