[rt-users] Could not load valid user

Hi I granted globally to 'Everyone' the right 'ReplyToTicket' but I still get this message: --- RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right

[rt-users] Scrips (queue change notify)

I'm trying to create a notification email on the receiving queue when a ticket is moved. I have two queues (test1 and test2), and I've added a scrip to both: Description: Queue Notify Condition: On queue change Action: Notify requesors, CC and AdminCC Template: Global template: Transaction

Re: [rt-users] LDAP Authentication and User Account Creation 3.6.6. and latest ExternalAuth

Carlos J. Velez-Rivera wrote: Mike, I'm one of those who has the issue you mention. I'd like to help. Do you want some more output enabled? Would you like me to add some code to my instance so you can output anything that might help you fix it? It's not something that is easily

Re: [rt-users] Scrips (queue change notify)

Description: Queue Notify Condition: On queue change Action: Notify requesors, CC and AdminCC Template: Global template: Transaction Stage: TransactionCreate. I am the requestor and adminCC. Still does not send the email. I thought that would be enough. Are you also changing the queue?

Re: [rt-users] Scrips (queue change notify)

Kristian Description: Queue Notify Condition: On queue change Action: Notify requesors, CC and AdminCC Template: Global template: Transaction Stage: TransactionCreate. I am the requestor and adminCC. Still does not send the email. I thought that would be enough. Are you also changing

Re: [rt-users] Everybody group added as requestor

Terence Monteiro wrote: Hello, I've been writing a Perl Catalyst application that uses the RT library to create, work on and resolve RT tickets. I'm making a call to RT::Ticket-create to create a ticket, passing the Queue, Subject, Requestors, Attachments in a hash. Yesterday, when the

Re: [rt-users] RT 3.6.5 transactions created in wrong timezone....SOLVED

Like Jesse said, times are stored as GMT in the DB, so if you access the DB directly without using the RT API, you have to convert times to your timezone manually in your script. Just letting everyone know i eventually found a way to do this after some hours trying to figure out a way

Re: [rt-users] Scrips (queue change notify)

Hi Kristian, In addition to what Toby mentioned about NotifyActor, you only need to put the scrip in the receiving queue. If a ticket moves from OldQueue to NewQueue, the scrip in NewQueue will fire but the one in OldQueue will not. Regards, Gene At 01:04 AM 6/2/2008, Kristian Davies wrote:

Re: [rt-users] Scrips (queue change notify)

Acually, Toby said the same thing (more succinctly), I just realized. But I didn't parse it right on first reading so maybe you didn't either. - The information contained in this email is strictly confidential and subject to the Confidentiality Notice at

Re: [rt-users] Scrips (queue change notify)

I have an identical set-up in mine except it's just the AdminCC getting notified. And it works. One thing I've noticed is that, sometimes, when the RT User making a change is THE SAME USER as the one at the receiving end of some expected notification, RT knows that there is no need to notify the

[rt-users] Temporary Silent Resolve

I have a requester that has sent us tickets via his RT. Our RT and his RT entered a battle where we resolved the ticket, an email is sent, they resolved their ticket, which sent an email that reopened our ticket, we resolve, email is sent, they resolve their re-opened ticket, email is sent and

Re: [rt-users] Temporary Silent Resolve

Cory, We use a custom field to designate whether or not a resolve notice should be sent. If it is set to No, the scrip does not send the E-mail. It works well and is easy to setup. Ken On Mon, Jun 02, 2008 at 12:40:35PM -0500, Cory Berry wrote: I have a requester that has sent us tickets via

Re: [rt-users] Scrips (queue change notify)

On Mon, Jun 2, 2008 at 5:11 PM, Gene LeDuc [EMAIL PROTECTED] wrote: Hi Kristian, In addition to what Toby mentioned about NotifyActor, you only need to put the scrip in the receiving queue. If a ticket moves from OldQueue to NewQueue, the scrip in NewQueue will fire but the one in OldQueue

[rt-users] where to get the CurrentUser_Local.pm overlay?

Hi, I wanted to test creation of new users based on external LDAP information, as described here: http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo however, the link to the download of the CurrentUser_Local.pm seems to be broken. Does anybody can send it here to the list, or

Re: [rt-users] Temporary Silent Resolve

Kenneth, You might want to try to modify your Resolved scrip by making the condition user-defined and adding code to check the To: address or Requestor or whatever data you can consistently use and if it matches your condition, return 0. Hope this helps. Kenn LBNL On 6/2/2008 12:24

Re: [rt-users] Scrips (queue change notify)

Kristian, If you want the RT user initiating a transaction to be notified, you have to change the Set($NotifyActor, 0); configuration to 1 in your RT_SiteConfig.pm file. This will turn on the ability to notify the current user when initiating a transaction. I believe this was in an