RT's source code is very easy to read. See CustomField_Overlay.pm.
On Tue, Jun 3, 2008 at 5:37 PM, Sam A. Hicks [EMAIL PROTECTED] wrote:
Hi y'all.
I've seen a lot of examples now where people have accessed the value of a
custom field via a statement like:
$the_thing_I_want =
We set it so the user only gets one resolved message via a custom
scrip
Description: OnResolveOnce
Condition: User Defined
Action: Notify Requestors
Template: Whatever...
Custom condition:
---
my $result = undef;
if ($self-TransactionObj-Type eq Status
$self-TransactionObj-NewValue
I'm migrating RT from an openSUSE 10.1 virtual machine to a 10.3 virtual
machine. My process has been to simply build RT to an identical state
on the new VM and then merely copy a database dump from the old to the
new instance. This doesn't want to work though.
Last night I encountered the
On Mon, Jun 2, 2008 at 1:10 PM, Ruben Lehmann [EMAIL PROTECTED] wrote:
Hi
I granted globally to 'Everyone' the right 'ReplyToTicket' but I still
get this message:
---
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this
Stephen,
Thanks. I'll look into it.
Kenn
LBNL
On 6/3/2008 12:59 PM, Stephen Turner wrote:
At 03:52 PM 6/3/2008, Kenneth Crocker wrote:
Hey Rt users,
I have an organization in my company that wants to create
ticket via
email (no biggie, so far) with a format that
To all RT Users,
I've gotten a lot fo complaints from my users about having to scroll
down to the bottom of the page to Update or Save changes. Has anyone
had this complaint before and has anyone come up with a way to have a
second viable Update/Save buttom at the top of the page?
IT Guy,
Maybe someone already mentioned this, but it sounds like you have
conflicting configurations between looking for someone in the user DB
and adding someone who isn't there. Hope this helps.
Kenn
LBNL
On 6/4/2008 9:46 AM, IT GUY wrote:
On Mon, Jun 2, 2008 at 1:10 PM, Ruben
Is there a way to upload files to RTFM (pdf manuals and such), in a
similar manner to attaching files to a ticket?
In fact, if I could easily link pdfs from RTFM into tickets, that would
be the best thing. I'd like to expand our ticketing site to be a full
support site, which would include a
Whoops. I guess I just had to create the proper custom field. My bad,
I'm new to RTFM.
However, I'm now having trouble including uploaded files into tickets.
When I search on an article, put it into the Include RTFM article box,
click Go, it updates the text of the ticket. But when I click
I have the same problem! Have not found a solution yet though. My users also
commented that they would like to return to RT at a glance after resolve and
not to view the ticket.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker
Sent: 04
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