Hi,
I reported the same problem here (but nobody answered):
http://lists.bestpractical.com/pipermail/rt-users/2008-August/053512.html
I think there is a lack in the mysql upgrade document or in the upgrade
script.
I did it on a test environment and didn't have time to find out the real
solution,
On 2 Sep 2008, at 6:36 pm, Alan Cheng wrote:
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just
wondering...
Are there any specific reasons why we shouldn't have this feature?
One of our RT users is
On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng [EMAIL PROTECTED] wrote:
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just wondering...
Are there any specific reasons why we shouldn't have this feature?
One of
This RT user of ours used a different open source ticketing system
before. That system allows modifications to the Summary (almost
equivalent to the email Subject:), Note and Description. With this
feature the user found it easy to update a ticket for future search
without sifting through all
On Wed, 03 Sep 2008 11:19:15 -0400, stretchoutandwait
[EMAIL PROTECTED] wrote:
On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng [EMAIL PROTECTED] wrote:
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just
On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
This RT user of ours used a different open source ticketing system
before. That system allows modifications to the Summary (almost
equivalent to the email Subject:), Note and Description. With this
feature the user found it easy to
Thanks so much! I just found out where to modify the subject and it
worked perfectly!!! :)
In case someone is looking for the same answer in the future, ticket
Subject: can be modified after clicking on The Basics for that
ticket. The change is logged.
Alan
Emmanuel Lacour wrote:
On Wed, Sep
Sorry, but I've gotta ask: without disturbing this list's fitness for family
viewing, what found its way into your RT instance that shouldn't have?
I'm not the OP, but one of our customers sent their credit card details
to [EMAIL PROTECTED] (who use RT) rather than [EMAIL PROTECTED] (who
Erik thank you very much for the suggestion. Definitely another option
to use!
Alan
Peterson, Erik wrote:
Thanks so much! I just found out where to modify the subject and it worked
perfectly!!! :)
In case someone is looking for the same answer in the future, ticket
Subject: can be
Hello
With RT 3.6.3 at the bottom of each web page where the link to Best Practical
is it gives Time to display:
How can I get this back in version 3.8.1
Many thanks
_
Get more out of the Web. Learn 10 hidden secrets of
On Wed, Sep 03, 2008 at 05:18:49PM +, Nick Price wrote:
Hello
With RT 3.6.3 at the bottom of each web page where the link to Best
Practical is it gives Time to display:
How can I get this back in version 3.8.1
In RT 3.8, it's simply hidden by CSS. A local CSS stylesheet
To list,
I have a few very old, very bogus (created when we were playing around
in prod) users that created some tickets for testing purposes. I checked
the database and the only groups the users are in is the UserEquiv type
and as creators in some test tickets. I found the tickets
Okay, so it seems that I can send tickets in and out that are properly
encrypted. My issue comes from seeing the ticket itself as being
encrypted.
I turned on debugging and the only red flags I see are these.
[Wed Sep 3 18:28:55 2008] [warning]: gpg: WARNING: unsafe permissions
on
On Tue, Sep 02, 2008 at 05:33:27PM +0200, Nicolas Chuche wrote:
Hello,
We will be looking for rt support in France soon. Does best practical
has french recommended partners ?
Nicolas,
Generally, Best Practical provides support to customers around the
world. A few of our team never sleep
eOn Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
This RT user of ours used a different open source ticketing system
before. That system allows modifications to the Summary (almost
equivalent to the email Subject:), Note and Description. With this
feature the user found it easy to
Hi Jesse,
I was going through StyleGuide and I see that the info for the Mason component
style and CSS is not yet given. I am trying to understand the flow of the Mason
compnents , CSS for RT and would appreciate it if you (or anyone for that
matter) can give me some guidance or resources that
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