Hi all,
I want to search for all tickets which, amongst other criteria, are
depended on by at least one other ticket. I played around with
DependedOnBy and various special char like blank, *, etc, but could
not find any 'this matches all' glob. Is there any such thing and, if
not, what is the
Hi all,
I would like to bounce an idea to this list:
A tree view mode for search results. Obviously, this would be a large
change, especially if it is done in a generic way. A generic framework
would be able to create structures on any combination of
inter-relations, but the main use case I can
Hi all,
what is the conceptual difference between Parent/Child and Depends on/
Depended on by? To me, they mean essentially the same and I can't come
up with a use case where both would be used simultaneously or even just
differently.
If there is no real difference, wouldn't it make sense to
See here:
http://www.gossamer-threads.com/lists/rt/users/77565#77565
Looks like it'll be addressed in 3.8.2
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of F350
Sent: Monday, September 22, 2008 6:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re:
On Mon, 22 Sep 2008 07:10:22 -0400, Richard Hartmann
[EMAIL PROTECTED] wrote:
Hi all,
what is the conceptual difference between Parent/Child and Depends on/
Depended on by? To me, they mean essentially the same and I can't come
up with a use case where both would be used simultaneously or
On Mon 22.Sep'08 at 13:07:02 +0200, Richard Hartmann wrote:
Hi all,
I would like to bounce an idea to this list:
A tree view mode for search results. Obviously, this would be a large
change, especially if it is done in a generic way. A generic framework
would be able to create
hi all,
this is my first post to the list, i hope it'll get through properly..
i tried searching the archives but found nothing related to this issue;
i finally got RT loading up in the browser, it prompts me for username/pass,
i can manage to login with the root account, but every single time i
Brian,
Thanks for the excellent triage. Does the solution mentioned at:
https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/223238/comments/39
work for you?
-j
pgpT5u2DDLKYh.pgp
Description: PGP signature
___
I've been requested something quite odd: a custom field that behaves
like a SERIAL column on a database. The specific request was a custom
field that has no duplicates and it's _always_ kept in sequence.
Initially I suggested using the ticket number instead, but the user
states that according to
I tried again to search for possible fixes using different keywords
this time and found a solution.
What fixed it for me was uncommenting Set($WebSessionClass ,
'Apache::Session::File);
in my RT_SiteConfig.pm file.
i had tried using ALTER TABLE sessions CHANGE a_session a_session LONGBLOB;,
David Mackintosh wrote:
On Fri, Sep 19, 2008 at 03:40:51PM -0400, David Mackintosh wrote:
So my definitions look like:
[...]
'base' = 'ou=Users,ou=ABC,dc=abcsystems,dc=com',
'filter' = '(objectclass=Person)',
'd_filter' = '(userAccountControl:1.2.840.113556.1.4.803:=2)',
On Mon, Sep 22, 2008 at 15:03, Stephen Turner [EMAIL PROTECTED] wrote:
Parent/child simply describes a relationship between tickets (children
belong to parent). Depends on enforces a rule - the depended on ticket must
be resolved before its dependent tickets can be resolved.
So basically,
I would love to see this functionality as well. In the meantime, I
created a query that will display the child tickets below the parent
ticket, but at this point it only shows the child ticket number, not the
title/status/etc. It's also not collapsible. It's a minor step toward
a tree-view, and
On Mon, 22 Sep 2008 10:35:01 -0400, Richard Hartmann
[EMAIL PROTECTED] wrote:
So basically, parent/child sit between the strong Depend and the weak
Refer. Not sure if that is useful in any application, but I now know
that I don't need it for my workflows.
Thanks :)
Richard
I think
On Mon, Sep 22, 2008 at 16:19, Brown, Matt A. [EMAIL PROTECTED] wrote:
In the meantime, I
created a query that will display the child tickets below the parent
ticket,
I tried replacing __Children__ with __DependedOnBy__, but that refuses
to work, i.e. display anything. Also, this can't
On Mon, Sep 22, 2008 at 15:10, Jesse Vincent [EMAIL PROTECTED] wrote:
This was a one-off I built for a customer. It hasn't been touched in 3 years
and likely needs some tweaking, but might be worth trying.
I will try to get time assigned poke this, but don't hold your breath.
Will report if
You can search for the modules on search.cpan.org, and download them
manually. You will then need to install them by hand.
http://www.perlhowto.com/installing_cpan_modules
You might also consider creating a minimal CPAN mirror, as described here:
http://www.perlmonks.org/?node_id=188183
Hope
Hi,
I have installed RT3.8.1 and RTx::Calendar 0.6 (and dependencies).
From documentation I added $HomePageComponents in RT_SiteConfig.pm:
To use MyCalendar portlet you must add MyCalendar to
$HomepageComponents in etc/RT_SiteConfig.pm like that :
Set($HomepageComponents,
Umm, did you add RTx-Calendar to your list of plugins?
--
Cambridge Energy Alliance: Save money the planet
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL
Richard,
There is also another difference. In the LINKS table, the TYPE of
link maintained for a ticket is also different. In a situation where
there is a Parent/Child relationship, the type is defined as MembersOf
and if it is a DependsOn relationship, then the type is defined as
Ah ok, I was under the impression that it was integrated into 3.8.x but
it appears just the iCal aspect of it. I'll have to try it out, it looks
like it was updated for 3.8.x compatibility.
Emmanuel Lacour wrote:
On Fri, Sep 19, 2008 at 10:26:49AM -0400, Curtis Bruneau wrote:
I'm not sure
Richard,
We use the Parent/Child and DependsOn relationships a great deal and
this is how we do it. Whenever we have a ticket that in and of itself
causes other work to be done within the SAME support group for the same
queue, we make those tickets Children tickets of the
Ernesto,
What you are talking about is a Queue-specific reference number. Not
hard to do. For every queue that needs this, define the CF with an
appropriate name for a specific Queue (I believe in 3.8.1 you can define
Queue-level CF's that do NOT have to be on a ticket. Maybe a name
Ernesto,
Oh, I forgot. Be sure to make the Privileges for those CF's to be
SeeCustomField only, since only RT will be changing them.
Kenn
LBNL
On 9/22/2008 7:14 AM, Ernesto Hernandez-Novich wrote:
I've been requested something quite odd: a custom field that behaves
like a SERIAL
How is one supposed to use the undocumented
RT::Interface::Web::ProcessObjectCustomFieldUpdates?
Based on instances of use in RT I've tried the following,
but it does not seem to work; though it reports no errors.
my $ticket = new RT::Ticket($session{'CurrentUser'});
Am 22.09.2008 um 15:17 schrieb Gabriel Cadieux:
hi all,
this is my first post to the list, i hope it'll get through properly..
i tried searching the archives but found nothing related to this
issue;
i finally got RT loading up in the browser, it prompts me for
username/pass,
i can
Hi,
Im using RT 3.6.5, will go to 3.8.1 shortly.
I'm looking for a way to reduce the large amount of emails generated to
watchers of a queue.
Currently we have a help queue with 4 watchers as AdminCC's. On
Correspondance or Ticket Create every AdminCC gets notified. While this
is fine what i
Is there any way to overcome the immutable nature of a ticket's
created attribute?
I'm trying to import some old data, but would really prefer to not
lose information such
as when a ticket was *really* created. I know I could kludge something
with a custom
field, etc., but then one must perform
28 matches
Mail list logo
