Hi,
I've been using RT for quite a few years and only just today
decided to upgrade my 3.6.5 installation to the newest. Prior
to the upgrade, RT was running under a basic 3.6 theme. After
I upgraded (which took a while because of the additional
Perl module requirements), the login screen
Adam Smith wrote:
Can someone point me at some instructions for what needs to run in
order to increase priority on jobs in a queue which has a start/end
priority set?
I'd like jobs to creep up in priority in time over on a particular
queue, and I'm sure a Cron job of some
On 25 Sep 2008, at 09:26, Charles Trevor wrote:
I think this will get you started.
http://wiki.bestpractical.com/view/UseRtCrontool
Thanks all. It seems to be just what I was looking for.
Cheers,
--
Adam Smith
Platform Operations Team Leader
Venda, Ltd.
[EMAIL PROTECTED]
Hi Guys,
I am running RT 3.6.4 and I have a very simple question.
Is it possible to supply dynamic content in an users signature?
i.e. we want to be able to put a link to a website in the users
signature that will link to a page that creates a feedback response and
we want to be able to
[Side Note: I had major trouble with getting Data::ICal
installed. The solution to my problem was
simply because I didn't have the latest
'required' modules for Data::ICal. While
the readme file listed only Classes::Accessosr,
good afternoon,
first of all, sorry by my bad english :(
i'll try to explain my problem here:
- I have one queue with the following reply address : [EMAIL PROTECTED]
- My domain is : @foo.bar
When RT try to send a mail message to [EMAIL PROTECTED] i get the
following error:
[EMAIL
Dear Paul.
I am currently having the same issue with the graphs not showing.
You said Manually installing the GD packages indicated by 3.6.6 fixed the
graphs.
Can you maybe tell me which packages and how to install them?
You help would be really appreciated.
Thanks
Johann Stander
--
View this
On Thu, 25 Sep 2008 10:42:09 -0400, Dave Wells [EMAIL PROTECTED]
wrote:
Hi Guys,
I am running RT 3.6.4 and I have a very simple question.
Is it possible to supply dynamic content in an users signature?
i.e. we want to be able to put a link to a website in the users
signature that will
Hi All
I have followed
http://wiki.bestpractical.com/view/Rights
to set up my RT support queue.
I noticed that when viewing ticket metadata from web interface the People
section has fields AdminCCs and CCs empty. As from manual,
I added a group of people as AdminCCs. I also added one user
as
hi everyone!
i finally got RT up and running the way i want it to,
now i'm creating my queues and custom fields for each queues,
but i can't help to wonder how i'm supposed to customize the
layout of these fields when they show up on ticket creation forms
or printed tickets?
i would certainly
hi again,
i was also wondering if anyone knows how i can get rid of some non-custom fields
entirely (or simply not display them at all)? such as the CC: and AdminCC:
fields,
since i have set up RT not to use email in any shape or form (set it up as a
simple
ticket tracker instead, without any
Ryan,
I'm stumped. See if you can download RTx-Matrix and use that tool. It
is REALLY helpful whaen trying to understand who can do what and why.
Kenn
LBNL
On 9/24/2008 11:01 AM, Ryan Stepalavich wrote:
Ok. Give me a sec to plow through your questions.
- We don't have RTx-Matrix
web master,
What behavior? All you have mentioned is the Cc and AdminCc field being
empty in a ticket. I don't understand what it is you were trying to do
that didn't work. Were you trying to see if they got an email from a
scrip or IS there a scrip for the action you were doing or
Hi, I'm running 3.8.1 on Ubuntu 8.04 with MySQL, apache2, modperl2 and
LDAP. (Had Linux virtual machine running on MS virtual server 2005, but
it was a tad slow (no CPU usage though, weird))
My LDAP config uses the Mike Peachey External Auth method, with the hack
for 3.8.1. My users are
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