Hello all,
I am trying to figure out why I can not edit the query used for the
default at a glance page.
Process:
1) Login as Root and get to the "RT at a glance page"
2) Click edit, immediately to the right of, but on the same line as
the text "10 highest priority tickets I own"
3) Now we
On Mon, Jan 26, 2009 at 08:59:04PM -0800, Jo Rhett wrote:
> The more I read the wiki, the more I notice that instructions in the
> wiki don't match the menus in RT 3.8.
>
> Is there a way to IF the versions to display different information in
> the wiki?
>
> If not, should we just update t
The more I read the wiki, the more I notice that instructions in the
wiki don't match the menus in RT 3.8.
Is there a way to IF the versions to display different information in
the wiki?
If not, should we just update the wiki to reflect the latest version
at all times?
--
Jo Rhett
Net C
I've discovered a workaround to the issue below that seems to work. I'm
wondering if anyone can tell if this will break anything else in RT? If I
remember correctly, MySQL is case-insensitive by default, so is there really
any difference in having PostgreSQL behave the same way? Here is the diff:
To clarify, all the materials I'd ever read about RT gave the impression
that ownership of a ticket was essentially a special case of ticket-admincc
(monitor transactions, and get some extra rights).
--
Cambridge Energy Alliance: Save money. Save the planet.
__
Not really a RT issue, but since it came up in the process of setting it up :)
In short, my entire RT website (except for /NoAuth/) is CAS-protected (with
Set($WebExternalAuth, 1)). So as my CAS "timesout" (or whatever it does), my
RSS feed of RT tickets stops working. Logging in to RT (via CA
Is there some reason RT doesn't automatically notify owners of correspondence
(and comments if they have ACLs) out of the box? I checked the list archives,
and there're some comments about rolling your own scrips, but that's not very
intuitive. There's very little in the book either (a table entry
In the Wiki FAQ about performance, I found the following run on
sentence. I've reread it a dozen times and I'm still not sure that I
completely understand what the author meant. If someone would be
willing to parse this out for me, I'd be happy to rewrite it for the
wiki.
Memory. RT us
Let's be clear about this. Back in 1995 when we were using sun4m and
P90s with 16mb of RAM, SSL was a problem. More than 100 SSL users and
the machine would suffer a bit.
Do you have 10-year old machines? Do you have more than 100
concurrent users? (at the same time?)
If both of thes
To all,
I'm using 3.6.4 and was wondering if anyone has found a way to define a
Custom Field with "check boxes". Thanks.
Kenn
LBNL
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Alex,
Try changing the "AND" to "OR" between your two "like" conditions. Hope
this helps.
Kenn
LBNL
On 1/26/2009 7:04 AM, Alex Young wrote:
> I have a ticket in the Support queue that has both the 'External' and
> 'Internal' client types in a custom multi-select field. When I run the
On Mon, 26 Jan 2009 04:58:57 -0500, Bostjan9
wrote:
>
> Hi all,
>
> is it possible that users can see only the tickets they own? Idea is that
> the head of IT department create project(master ticket) and
> subtasks(child
> tickets) for sub departments. Head of sub department can see all ticke
> We are currently running RT-3.8.1. It appears that the email content
> (message.eml) is uuencoded when RT forwards a ticket. Thunderbird
> doesn't seem to like this and cannot display the forwarding email. Is
> there a way to configure RT to do MIME encoding instead? Any
> suggestions are
WOW! Looks and sounds GREAT!!! From me you got 1.000.000 Kharma Points ;-)
Torsten
2009/1/26 Shane Painter
> Gents,
>
>
>
> My name is Shane Painter. I am the IT Director at RW3 Technologies in
> Austin TX. Our company contracted with Ruslan/Best Practical to code this
> exact patch for us. At
Tariq Doukkali wrote:
> Hello,
>
> how can I get the name of current loged user???
>
> $currenLoggedUserName = ???;
$session{'CurrentUser'}->Name
--
Kind Regards,
__
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furni
On Jan 24, 2009, at 8:29 AM, L B wrote:
> It looks exactly what I need. Thanks a lot Tosten. Just wondering why
> it's not in mainline ?
It is, it just isn't enabled by default.
If you have 3.8.2 you should be able to turn on $UseSQLForACLChecks
Please read the note in RT_Config.pm about the be
Gents,
My name is Shane Painter. I am the IT Director at RW3 Technologies in Austin
TX. Our company contracted with Ruslan/Best Practical to code this exact patch
for us. Attached you will find some screenshots. I am prepared to release this
to the community in exchange for Kharma points =-)
Hello,
how can I get the name of current loged user???
$currenLoggedUserName = ???;
Many thanks
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I have been having the same problem and havent found a solution as of
yet.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alan
Cheng
Sent: 21 January 2009 19:23
To: RT Users
Subject: [rt-users] Ticket Forwa
Hello Jesse
> You can do it now, but the attachments you've received in between
> upgrading to 3.8.2 and running the upgrade scripts
> will get garbled and may no longer be visible.
Certain international characters are now a little bit funny looking on
the webinterface but except of that it seems
I have a ticket in the Support queue that has both the 'External' and
'Internal' client types in a custom multi-select field. When I run the
following search:
Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
LIKE 'Internal'
I expected to get the ticket back, but instead
Ruslan,
Weren't you working on that? Any progress?
-Todd
On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm wrote:
> Hi Todd,
> do you have already any news on this?
>
> Torsten
>
> 2009/1/3 Todd Chapman
>
> Ruslan is working on such a feature now...
>>
>> Sent from my iPhone
>>
>> On Jan 2, 2009
Bob, perhaps you should send your lighttpd config to the list. That might give
folks a bit more to go on.
-j
Bob Micheletto wrote:
>Hello,
>
>
>
>I've been trying to migrate an installation from RT 3.4.4 over to 3.8.1
>on a new machine, and running into a bit of trouble. The initial build
>u
On Mon, Jan 26, 2009 at 01:47:46PM +0100, Roman Hochuli wrote:
> Hello All
>
> Sorry for the empty mail earlier today. It was not planned that way. :)
>
> We migrated our old RT installation (MySQL 3.23/RT 3.2.4) to a new
> system (CentOS5/MySQL 5.0.45/RT 3.82) this weekend. One issue we hit
>
Hello All
Sorry for the empty mail earlier today. It was not planned that way. :)
We migrated our old RT installation (MySQL 3.23/RT 3.2.4) to a new
system (CentOS5/MySQL 5.0.45/RT 3.82) this weekend. One issue we hit
today seems to be rooted in a incomplete conversion of the database
schemas des
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Roman Hochuli
Operations Manager
nexellent ag
Saegereistrasse 29
CH-8152 Glattbrugg
Phone: +41 44 562 30 40
Fax: +41 44 562 30 41
URL: www.nexellent.ch
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Imagination is the one weapon in the war
against reality.
Hi all,
is it possible that users can see only the tickets they own? Idea is that
the head of IT department create project(master ticket) and subtasks(child
tickets) for sub departments. Head of sub department can see all tickets in
queue of his department, but other users can only see tickets th
Nehmer Torben wrote:
> Hello Mike,
>
> first, let me thank you for the impressive work you are doing here with this
> plugin.
>
> I have one question though:
>
> On the list there were repeated reports of problems with users created from
> LDAP on one side and from the mail gateway on the othe
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