Re: [rt-users] Reply to a ticket for a support user

ReplyToTicket right and pay attention to NotifyActor config option. Sure you'll need scrip notify requestors on correspond with template xxx. On Mon, Feb 16, 2009 at 1:45 PM, Jon Westholm jon.westh...@cint.com wrote: Hi all, Total freshmen to RT and setting up my first instance that should run

[rt-users] is it possible to demerge a ticket?

Hi, somebody here merged a ticket with another one, but shouldn't have. Is it possible to split the tickets again? Thanks -- Mathieu Longtin 1-514-803-8977 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] is it possible to demerge a ticket?

On Mon, Feb 16, 2009 at 12:20:38PM -0500, Mathieu Longtin wrote: Hi, somebody here merged a ticket with another one, but shouldn't have. Is it possible to split the tickets again? It's a bit difficult but possible in the DB. See the FAQ entry on this at http://wiki.bestpractical.com/.

Re: [rt-users] CanonicalizeUserInfo in Email.pm - Name in use

On Thu, Jan 29, 2009 at 05:41:57PM +0100, Lars Kristian Klykken wrote: Users are properly authenticated on the web interface, and they also have no problem sending mail to RT, as long as they're using the email address defined in RT at createtime (or modified manually in the preferences), but

Re: [rt-users] Modifying Quick Search in RT 3.8.1

OK. I was able to solve the last problem here as well! I went to *rt3/share/html/Elements/QueueSummary* and added *OR Status = 'staged'* to the following line: % my $all_q = $queue_cond . (Status = 'open' OR Status = 'new' OR Status = 'stalled' OR Status = 'staged'); I imagine this isn't the

Re: [rt-users] Modifying Data Label in RT 3.8.1

On Mon, Feb 16, 2009 at 15:04, Chris Nelson cnel...@delivra.com wrote: to the bottom of rt3/lib/RT/I18N/en.po, restarted apache, and it worked like a champ! Is there a way to get RT to use the en_qaa.po file so that upgrades won't destroy those changes? Yes, you have to set your language to

Re: [rt-users] Modifying Quick Search in RT 3.8.1

Chris Nelson wrote: OK. I was able to solve the last problem here as well! I went to *rt3/share/html/Elements/QueueSummary* and added *OR Status = 'staged'* to the following line: % my $all_q = $queue_cond . (Status = 'open' OR Status = 'new' OR Status = 'stalled' OR Status = 'staged');

[rt-users] ruby - REST

I am working on some code in ruby that accesses the REST interface. I am running RT 3.8.2. I am able to login, save cookies, and retrieve tickets and history without problems. My problem starts when I try to use REST to add a comment/correspondence to a ticket. The following code:

Re: [rt-users] ruby - REST

Tom Lahti wrote: I am working on some code in ruby that accesses the REST interface. I've re-written the whole thing using the rest_client ruby gem, and essentially the same results, but I get more info out of what's going on: # ./resttest2.rb - Request headers

[rt-users] Set a ticket custom field based on a User Custom field scrip action

Here's the scenario: 1) A User has a custom field called Billable with two choices, yes, and no. 2) User creates ticket 3) Scrip checks Billable and sets ticket billable if user is billable I'm having a bit of trouble figuring out how I can access the custom field belonging

Re: [rt-users] ruby - REST

no value sent for required parameter 'changes' Stack: [/opt/rt38/share/html/REST/1.0/dhandler:285] [/opt/rt38/share/html/REST/1.0/autohandler:54] [/opt/rt38/share/html/autohandler:311] I seem to have figured this out. You can use application/x-www-form-urlencoded, but you have to