[rt-users] Scrip-Generation: OnOwnerChange -- Change Queue to one of the owner is granted to see

Hey! I have the following problem: If a ticket has been taken the owner AND the queue should change automatically. The queue should be one of those the owner is granted to see. Not every user is granted to see each queue. Supporter A for example is granted to see his queue Development. If

[rt-users] Notify new users about their login information

Another thing I would want to implement is, that when a new user has been created, immediately after the creation the user should be informed via email to his email-address about his login information like: Hello xyz, your user account has been created. Login: xyz Password: rt123 Please

[rt-users] Repeatedly asking for login

Hi all, Further to my recent problem regarding ExternalAuth 0.08 and RT 3.8.2, I now seem to have gained an issue where users (myself included) get prompted to log in again when they do something like create a ticket. When I look in the sessions table, it appears multiple sessions get

Re: [rt-users] Repeatedly asking for login

Oops. Sorry about that. Just realised what it was. I had a trailing slash on $WebBaseURL and then a beginning slash on $WebPath. So when you clicked on something like create a ticket or reply to a ticket, it set the address to http://server//rt rather that http://server/rt. Cheers Tony Ayre

[rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Also sent this mail to rt-devel... First and foremost, I use 3.6.5 since that's what exists in Ubuntu Hardy's repository. Essentially what happens is I can use RT for an extended period of time (from 1 hour to 10 hours), and eventually, it'll stop working, resulting in a 500 Internal Server

Re: [rt-users] Notify new users about their login information

One way to auto-assign a new user an account password is to do it via the autoreply template, no new scrips needed. There's a good example you can start with on the wiki. At 01:36 AM 5/18/2009, tommy0660 wrote: Another thing I would want to implement is, that when a new user has been created,

Re: [rt-users] Notify new users about their login information

Thanks for your answer. I already set up the automatical creation of a username and password for new users, but thats not what i meant. I mean, that if I AM CREATING a new user as an admin or root via the Users — New User interface i dont want to manually inform this user (or more users)

Re: [rt-users] Notify new users about their login information

Ah, didn't realize you meant creating a user via the web. Poking around in the database, I'd guess that something like the following might work as your custom condition: { ### True when new user created via web my $TA = $self-TransactionObj; my $val = $TA-ObjectType eq 'RT::User'

[rt-users] Templates - Acceptable Fields?

I attempted to add the following to my AutoReply template... This ticket is owned by: {$Ticket-Owner()} Unfortunately, Owner() results in just the users ID (i.e. 63) which is meaningless to most folks. Instead, I'd like to include the owner's Name and/or email address. I do not see

Re: [rt-users] Templates - Acceptable Fields?

$Ticket-Owner is an object ID. Try these instead: $Ticket-OwnerObj-RealName $Ticket-OwnerObj-EmailAddress At 09:46 AM 5/18/2009, Jeff Lucas wrote: I attempted to add the following to my AutoReply template... This ticket is owned by: {$Ticket-Owner()} Unfortunately, Owner() results

[rt-users] apache/mason software caused connection abort

I've just brought up two test systems running RT 3.8.2 and seemingly at random my https sessions are aborted. In the browser, after clicking on a new link (and a few times logging in), drawing to the screen halts and the progress bar stops. This indicates to me that the local system and

Re: [rt-users] RT-Users Digest, Vol 62, Issue 43

Date: Mon, 18 May 2009 01:36:03 -0700 (PDT) From: tommy0660 Subject: [rt-users]  Notify new users about their login information Another thing I would want to implement is, that when a new user has been created, immediately after the creation the user should be informed via email to his

[rt-users] Not seeing Pending Approval using internal system for user.

Does anyone have any Ideas? I'm not seeing pending approval for a new user, using the internal approval system. I am able to see it under root, when I list the tickets in the search , but I don't see it in the created user account. Has anyone had this issue before? I only see the status as new

[rt-users] Problems with RT 3.8.2 - Apache

Hello, I completely started over with a fresh installation of RT using the latest version 3.8.2. Following the README file that is packed with the new installation, I'm stuck at the Apache configuration. I added the lines for Apache 2.x.x: VirtualHost your.ip.address ServerName

Re: [rt-users] Problems with RT 3.8.2 - Apache

doublecheck the configuration of your database to make sure the rt_user and rt_pass actually exist and permit login...looks like thats where its failing make sure mysqld is running too. On Mon, 18 May 2009, Eric Chatham wrote: Date: Mon, 18 May 2009 15:27:31 -0400 From: Eric Chatham

Re: [rt-users] Problems with RT 3.8.2 - Apache

On Monday, May 18, 2009 15:55, Nimbius Wrote: doublecheck the configuration of your database to make sure the rt_user and rt_pass actually exist and permit login...looks like thats where its failing rt_user is the user, and rt_pass is the password. I'm still having a problem. :/ mysql use

[rt-users] RT::Action::EscalatePriorityLinear

Hello, The wiki entry for this has a fair amount of code, but no information about where to get it or how to get it running. CPAN doesn't think it exists. ConfigureEscalation on the wiki says EscalatePriorityLinearhttp://wiki.bestpractical.com/view/EscalatePriorityLinear.pm can be copied to

Re: [rt-users] RT Attachment problem

Hi, I too had a similar problem with them attachments. I am just working on some perl scripts to correct this. It is just due to the conversion of the longtext field to varbinary with from the schema upgrade script. I have tested my theory and was able to get them working. I could supply you

Re: [rt-users] RT Attachment problem

Sorry, I meant LONGBLOB rather than VARBINARY. *Regards,* *Aaron Guise [image: Phone] 07 854 7824 [image: Mobile]027 212 6638 [image: email]aa...@guise.net.nz* On Tue, May 19, 2009 at 8:38 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, I too had a similar problem with them attachments. I

[rt-users] Custom Field of Type Attachment - to template

Can someone point me in the right direction to insert the files from a custom field (Type Multiple attachments) into a template? Thanks! Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: