Scott Miller wrote:
Hi all, searching past threads a year or so old had no replies on this
one. Has anyone figured out how to make inline images in RTFM? Ideally
I'm looking for online documentation with screenshots along the way
throughout the article.
Various wiki and html tags I've tried
Simply installing IPC::Run::SafeHandles did the trick.
Thanks Kevin!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 17:36, Kevin Falcone wrote:
On Wed, Aug 05, 2009 at 05:11:22PM +0100, Justin Hayes
Hopefully my last question before I get 3.8.4 live :)
I've playing around with the new 'dashboards' functionality. It all
looks very useful, and I think my customers would like it as well,
however I can't seem to get subscriptions to work.
I've set up a dashboard and configured it to mail me
Justin Hayes wrote:
Hopefully my last question before I get 3.8.4 live :)
I've playing around with the new 'dashboards' functionality. It all
looks very useful, and I think my customers would like it as well,
however I can't seem to get subscriptions to work.
I've set up a dashboard
Yeah that was it.
jibsheet on the IRC channel enlightened me about my misunderstanding,
I was trying to use the wrong feature =)
Guess I'll have to learn perl to get that done =/
On Thu, Aug 6, 2009 at 4:34 AM, Emmanuel Lacourelac...@easter-eggs.com wrote:
On Wed, Aug 05, 2009 at 04:11:16PM
Totally my bad - forgot to check the README. Thanks for that Joop and
sorry for wasting your time!
Justin
10 Set up automated recurring tasks (cronjobs):
To generate email digest messages, you must arrange for the
provided
utility to be run once daily, and once weekly. You may
I'm considering the RT Essentials book, though noticed it's
publication date is in 2005. Thats almost 4 years old.
I've been using RT about that long and I fear it's changed
enough that the essentials book is not as relevant as it
could be.
Can anyone weigh in on this?
Thanks.
Andy
--
On Thu, Aug 06, 2009 at 09:30:33AM -0400, Andrew Libby wrote:
I'm considering the RT Essentials book, though noticed it's
publication date is in 2005. Thats almost 4 years old.
I've been using RT about that long and I fear it's changed
enough that the essentials book is not as relevant as
I think the book is still as relevant as it was when it came out.
That's not a review. Just saying it's not generally out of date,
though the screenshots are out of date because of UI styling changes.
On Thu, Aug 6, 2009 at 9:30 AM, Andrew Libbyali...@xforty.com wrote:
I'm considering the RT
Mike,
I understand your frustration. I'm not familiar with that scrip, nor do
I usually write scrips that go against the USER Table. However, I was
thinking about how I would do it and I would want to try something that
captures the Requesors phone number at the time the ticket is created
Does anyone know if you can set the due date based on a string/field in
the e-mail/body. I'm using ExtractCustomFieldValues for custom fields,
the functionality would be similar. I know this could be an issue for
the queue option (due in x days), ideally it could override that if
specified. I
On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote:
Is it possible to automatically add people to requestors if they are CC'd
in the email?
A lot of times customers will email their group and email us, therefore
when we reply it will
only get sent to them.
For Ticket
On Thu, Aug 06, 2009 at 12:00:01PM -0400, Curtis Bruneau wrote:
Does anyone know if you can set the due date based on a string/field in
the e-mail/body. I'm using ExtractCustomFieldValues for custom fields,
the functionality would be similar. I know this could be an issue for
the queue
On Sat, Aug 01, 2009 at 12:38:04AM -0700, Miroslav Horvath wrote:
gyus, you've started the discussion about something else.
I've noticed, that in the Resolve email the attachments are not sent out.
For example:
I'm working on some ticket, and found some solution for the issue, that some
On Mon, Aug 03, 2009 at 02:57:01PM -0400, Johnathan Bell wrote:
On Jul 31, 2009, at 3:57 PM, Kevin Falcone wrote:
On Fri, Jul 31, 2009 at 03:18:10PM -0400, Johnathan Bell wrote:
RT creates a User account behind your back when you do that.
They're an unprivileged user
On Wed, Aug 05, 2009 at 11:46:19AM -0700, raym...@pilotsupplies.com wrote:
Hi Kevin,
Thank you for the reply. This is a new 3.8.4 install on Debian 9.04 and I
have not made any changes to the code. All unprviledged users when
The face that you have redir.asp in there speaks to some sort of
On Tue, Aug 04, 2009 at 06:45:52AM -0700, Miroslav Horvath wrote:
We saw, that on home page in X newest unowned tickets there are displayed
only tickets which are not older than 24h ours.
If there are some new unowned tickets, which are older, they are not
displayed here.
Is there some
On Tue, Aug 04, 2009 at 06:58:47AM -0400, Joe Kirby wrote:
This is my first time on the list and hopefully this question is
appropriate for it.
I am a manager type who has been responsible for configuration and
communication of RT to our campus. I have a talented Perl developer
Thanks for the reply, this could be very handy for other things as well.
I was able to make a User Defined action to accomplish the same thing,
it's a variant of SetTicketPropertiesViaMail using the SetDue method. It
appears to be setting it in UTC though i'll have to offset this to
reflect
I strongly recommend storing this information in the requestor, and
then pulling it from there,
as Ken suggest. We use REST to create tickets, and create the
requestor with such details
before hand, but I've written a scrip to extract such information from
a vCard, which could be
of use:
Hi,
ubuntu 9.04 dual Xeon process, 2GB memory.
New install RT 3.8.4 with imported RT 3.2.2 database and followed the
README.txt and Upgrading.mysql docs.
For what ever reasons, when RT has been idled for a period of some hours,
more like 10 hours, when people are not accessing via website,
For the record, what you want to use to display the number are probably:
$Ticket-Requestors-UserMembersObj-First-HomePhone();
$Ticket-Requestors-UserMembersObj-First-WorkPhone();
$Ticket-Requestors-UserMembersObj-First-MobilePhone();
--
Cambridge Energy Alliance: Save money. Save the planet.
On Sat, Aug 01, 2009 at 12:58:42PM +1000, Leif Terrens wrote:
Cheers Kevin - I actually found that I made a silly mistake by not
thoroughly testing it with
all browsers/platforms. It seems that the lack of action when attempting
to sort a queue via
those links is particular only to
Tyler,
The ParseNewMessageForTicketCcs is a RT-Wide option. I put a Queue
only scrip in the wiki.
Kenn
LBNL
On 8/6/2009 9:37 AM, Kevin Falcone wrote:
On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote:
Is it possible to automatically add people to requestors if they are CC'd
Kevin,
Correct. In fact, I put replied to an email like this awhile back with
some code we wrote for a new Resolve template that includes code to
include the last comment in the Email body.
Kenn
LBNL
On 8/6/2009 9:46 AM, Kevin Falcone wrote:
On Sat, Aug 01, 2009 at 12:38:04AM -0700,
This has been known to occur with some versions of DBD:mysql. I believe
the latest versions fix this; I'm currently using 3.0008.
raym...@pilotsupplies.com wrote:
Hi,
ubuntu 9.04 dual Xeon process, 2GB memory.
New install RT 3.8.4 with imported RT 3.2.2 database and followed the
Thanks Jerrad Ken,
After I posted last night I came accross this idea, although, I was trying
to work with /opt/rt3/local/html/Elements/ShowRequestor. I was lost on what
code to add. I'll try the lines you suggested in your follow up email,
Jerrad:
Mike,
If your talking about looking at User info via WebUI, then I'd take a
look at the privileges you've set up. As SuperUser (we have only
allowed 2 in our system) I can pretty much do what I want as the Admin
of our RT installation.
Kenn
LBNL
On 8/6/2009 10:18 AM, Michael Ellis wrote:
Any idea why no one but root can view the modifyuser pages? I've given our
helpdesk group AdminUsers right.
Nope. I only have Admin Users and am able to do so just fine.
But Johnathan Bell was having similar ACL issues recently.
--
Cambridge Energy Alliance: Save money. Save the planet.
Ken, all,
Thanks, I did mean the WebUI. SuperUser can see that page, no one else can.
I thought it would be a privilege, too. The only seemingly relevant
privilege I could find was AdminUser but granting it did not resolve the
issue. The url for the malformed page is:
On Thu, Aug 06, 2009 at 12:32:08PM -0500, Michael Ellis wrote:
Ken, all,
Thanks, I did mean the WebUI. SuperUser can see that page, no one else can.
I thought it would be a privilege, too. The only seemingly relevant
privilege I could find was AdminUser but granting it did not resolve the
Hello all,
Is there a utility that can export scrips, templates etc. in the same form
as is used by the insert option of rt-setup-database? I'd like to copy a
queue's scrips templates to a separate RT database.
Thanks,
Steve
--
Stephen Turner
Sr. Analyst.Programmer
MIT - IST - SAIS
Is there a utility that can export scrips, templates etc. in the same form
as is used by the insert option of rt-setup-database? I'd like to copy a
queue's scrips templates to a separate RT database.
You might have a look at http://search.cpan.org/~kevinr/RT-Extension-QueueWizard
--
On Thu, 06 Aug 2009 14:23:35 -0400, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
Is there a utility that can export scrips, templates etc. in the same
form
as is used by the insert option of rt-setup-database? I'd like to
copy a
queue's scrips templates to a separate RT
Although there might be better ways of doing this, the reason this scrip wasn't
working is simply some wrongly placed quote marks in like 6. Fixed and it
works. That's what I get for trying to work at after midnight.
-Mike
From: Michael Ellis
Sent: Thursday, August 06, 2009 12:31 AM
To:
Mike,
In addition to that, you might want to explore the ModifySelf right.
We grant it Globally to Privileged Users.
Kenn
LBNL
On 8/6/2009 11:10 AM, Kevin Falcone wrote:
On Thu, Aug 06, 2009 at 12:32:08PM -0500, Michael Ellis wrote:
Ken, all,
Thanks, I did mean the WebUI. SuperUser can
On Thu, Aug 06, 2009 at 02:30:04PM -0400, Stephen Turner wrote:
On Thu, 06 Aug 2009 14:23:35 -0400, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
Is there a utility that can export scrips, templates etc. in the same
form
as is used by the insert option of
Being unfamiliar with how to drop things in the local/lib tree, is the
process to simply create a file of the same name and the contents are
added? or does the file entirely replace the original?
-Rich
On 08/03/2009 10:20 AM, Andreas Ittgenshorst wrote:
To remove the commands I added a few
On Thu, Aug 6, 2009 at 16:38, Rich Westrich.w...@wesmo.com wrote:
Being unfamiliar with how to drop things in the local/lib tree, is the
process to simply create a file of the same name and the contents are
added? or does the file entirely replace the original?
Local overrides original.
Is there a way to modify the form for ticket creation, so I can place the
fields where I want them?
Thanks
--
Mathieu Longtin
1-514-803-8977
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Wed, Aug 5, 2009 at 23:36, Joopjoopvandew...@mococo.nl wrote:
I have hacked, I think, the module RTFM depends on or else something in RTFM
itself. Can't remember the exact name right now and removed what looks like
some kind of protection or some force blocking of HTML. After that ANY html
Mathieu,
Yes. Copy the Create.html file from it's Share location to a local
location in the directory (/local/html/Ticket).
There you can modify to your hearts delight.
Kenn
LBNL
On 8/6/2009 2:24 PM, Mathieu Longtin wrote:
Is there a way to modify the form for ticket creation, so I can place
Hi Jerrad,
Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote:
http://wiki.bestpractical.com/view/ForkTemplate
That looks interesting, though I'm not immediately sure how it solves my
problem. I need to customise the template based on the recipient rather
than on the value of a custom
That looks interesting, though I'm not immediately sure how it solves my
problem. I need to customise the template based on the recipient rather
than on the value of a custom field.
It's just a test, you can use whatever you want as the condition.
Once I'd figured out who the recipient was,
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