Hello *,
In some days I get a new FTTH line and have setup RT to handel abuse
and postmaster but since yesterday, my abuse account is spamed by
more then 5 messages per second. It seems to be a DOS against my domain
tdwave.net.
How do you handel spam on abuse and postmaster?
Do you use CR
I might be wrong , but the forward function will only forward a
particular reply or comment ..
As I understand it what you need is a report on a ticket(s) including
ticket status etc, if this is the case, there is nothing to do this
within RT by default; however its fairly easy to do in a perl
Niki Serakiotou escribió:
If the CommandByEmail plugin worked for setting Custom Fields, you could
create a custom fields and set it. But I have not been able to set custom
fields by mail!
Has anybody tried
CustomField.{CFName}: custom field value
Or
CF.{CFName}: custom field value
Or
There is an extension available to do field assignment by email Extract
Custom Field Value Extension is the name... Best Practical coded it and
offers support on it...
maybe this is what you are looking for?
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver
On Tue, Jan 05, 2010 at 11:45:47AM +0100, Francisco G?mez Mar?n wrote:
Niki Serakiotou escribi?:
If the CommandByEmail plugin worked for setting Custom Fields, you could
create a custom fields and set it. But I have not been able to set custom
fields by mail!
Has anybody tried
On Tue, Jan 05, 2010 at 10:35:42AM +, Raed El-Hames wrote:
I might be wrong , but the forward function will only forward a
particular reply or comment ..
Newer versions of RT include a forward that applies to the whole
ticket.
-kevin
As I understand it what you need is a report on a
On Tue, Jan 05, 2010 at 08:04:21AM -0600, Kenneth Marshall wrote:
There is a documentation problem on the wiki page in the description
for Custom field management. It describes the syntax as:
There are tests (t/03update.t for example) that use the
CustomField.{CFName} syntax, and a canonicalize
Sorry about that. You are correct. I only looked briefly at the
code and the version without the '.' is the common format, which
I tested. The versions with the '.' also work for me. The docs
are correct as written.
Regards,
Ken
On Tue, Jan 05, 2010 at 10:34:42AM -0500, Kevin Falcone wrote:
On
On Tue, Jan 05, 2010 at 10:25:09AM -0600, Kenneth Marshall wrote:
Sorry about that. You are correct. I only looked briefly at the
code and the version without the '.' is the common format, which
I tested. The versions with the '.' also work for me. The docs
are correct as written.
Thanks for
On Tue, Jan 05, 2010 at 08:04:21AM -0600, Kenneth Marshall wrote:
As far as creating your own commands, you will need to make a
local version of the TakeAction.pm file that comes with the Extension.
It looks straightforward enough using the original as a guide. It would
be nice if the
I am trying to import data into RT from an older system and the existing
template shows a Resolved field, but nothing I put in there will actually get
the date in the system, it also sets to the current time. I have tried going
through the archives and wasn't able to find what I was looking
Hi Kevin,
Thanks for your initial answer in October. Other issues took my attention for a
while, but I found interest again after someone contacted me describing exactly
the same problem.
After a small learning curve with the perl debugger, I came to the conclusion
that the 2 customfields
Thanks for the detailed instructions, Matthew. I really appreciate it.
However, my RT is still not quite working. Yes, mysql is running, I even
have phpMyAdmin functional. I ran the following command, it created schema
and populated tables, etc. perl rt-setup-database --action init --dba root
On Thu, Dec 24, 2009 at 12:34:44PM -0500, Eleanor J. Evans [Panix Staff] wrote:
I've got a scrip template that saves comments or correspondence to a
customer's e-mail archive. I'd like to save the messages as
text/plain instead of text/html. I'm working in a 3.8.5 installation
that's been
On Tue, Jan 05, 2010 at 09:10:13PM +0100, Kai Storbeck wrote:
Hi Kai
Thanks for digging more into this
Thanks for your initial answer in October. Other issues took my
attention for a while, but I found interest again after someone
contacted me describing exactly the same problem.
After a
Hi all,
I have a scrip to auto-create a dependent (child) ticket that I have
posted below. The newly created ticket will have the same custom field
('Progress') as the ticket it depends on. I would like the newly created
ticket's 'Progress' custom field to have the same value as it's parent
Boss wants to know if RT can interface directly with Twitter. I think he
wants the server to send tweets, instead of paging someone. Has anyone done
anything like this?
thanks!
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Hi Everyone,
I have just tried to install the Extension RT::Extension::MergeUsers from
CPAN on our instance of RT 3.8.6.
Unfortunately trouble soon surfaced as shown below, bad make test. Any
ideas what may contribute to this?
cpan[7] install RT::Extension::MergeUsers
Running install for
Unfortunately trouble soon surfaced as shown below, bad make test. Any
ideas what may contribute to this?
Your RT installation isn't @INC so cpan can't access RT::Test.
Note that the README says nothing about make test,
and few if any other extensions seem to include tests because
of this
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