Hey guys,
I would like to have a chance to choose not only queue, but a responsible
person too when escalating ticket on Display page. What should I do to make
such option live?
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We just upgrade to Rt 3.87 on 4/6/2010 and it is really going well.
A problem has been brought to my attention that I cannot verify was
there prior to the upgrade
When someone does a Reply from within the ticket, or reply to the ticket
from their email client, the email to someone added
Hi All,
I have a template I use with a scrip that uses a Create Tickets action.
It creates child tickets. I want to pass the Priority of the parent ticket
through to the child ticket, and can't seem to figure it out. I tried the
following:
===Create-Ticket: codereview
Subject:
Hi Kenneth,
I'm still busy with this thing and still don't have much luck.
For as far as I can see I first need to find out if the current user is
privileged or nonpriviliged.
Sounds simple I think?
After that
If the user is privileged, use the first requestor and get the value of
a
On Thu, Apr 08, 2010 at 08:55:10AM -0400, troppmann_tob...@emc.com wrote:
Hi all,
I have a problem with Outlook Emails and the winmail.dat attachments.
Basically all our Emails send from Outlook to RT
are having the winmail.dat attached with all the original attachments in it.
Hi,
I wondered if there were any plans for another stable release of
3.8-trunk. The particular issue that I'd be interested in seeing fixed
is described in
http://lists.bestpractical.com/pipermail/rt-users/2010-January/063328.html
but also knowledge of general plans will be useful when
On Thu, Apr 08, 2010 at 04:41:06PM +0100, Dominic Hargreaves wrote:
Hi,
I wondered if there were any plans for another stable release of
3.8-trunk. The particular issue that I'd be interested in seeing fixed
is described in
On Thu, Apr 08, 2010 at 12:00:20PM -0400, Kevin Falcone wrote:
You probably want to track the 3.8.8-releng branch
There are a few last blockers remaining before we can consider an rc,
but people are working on them
Thanks Kevin, that's very useful.
Dominic.
--
Dominic Hargreaves, Systems
We have a set of tickets where data has been merged instead of
replicated and duplicate tickets closed or deleted. Now I think we are
running into an issue.
When a ticket is merged, its subject and content lines are popped into
the stream of the new ticket. However, it appears that they are no
Hi,
When my non-privileged users use the web to add content to a ticket they
see a drop down box to change the ticket status. If they choose this
they get a permission error when saving the ticket (good because they
should not be able to change the status). What can I do to stop this
box
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