Kevin Falcone wrote:
On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote:
Hello,
I am dealing with Ticket/Display.html. What I found out:
- there is NO change in the page source the when you change the
Mason-block
- I cannot get any information of the callback-functions use
I have a combobox custom field with a number of possible values, e.g.,
‘foo’ and ‘bar’. However, when a user adds a new value, ’baz’, that
value is *not* added to the list of possible values (shown the next time
a user creates a new ticket).
Is this a bug? And if it’s not considered a bug, is
I have installed Net::LDAP in cpan and installed all dependencies. I am getting
the following error messages after restarting apache2 (fails):
[Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to c
On Thu, May 27, 2010 at 10:41 AM, wrote:
> I have installed Net::LDAP in cpan and installed all dependencies. I am
> getting the following error messages after restarting apache2 (fails):
>
> [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in
> the config. Not setting th
Hi All,
I'm using http://wiki.bestpractical.com/view/RtBounceHandler to detect bounces.
I then have the following scrip flag the bounced tickets, which has
been in place for months:
Custom condition: return 1 unless $self->Subject =~ /Bounce!/;
Custom action: 1;
Custom clean-up: my $curval =
$sel
Karl,
Nope. It's not a bug. Having the ability to "MosifyCustomField" merely means
that users "in a group" can select or enter a value for that CF *in a ticket
*. In order to change what values can be selected, etc. the privilege
"AdminCustomField" needs to be applied to a group you want to have t
P.S. I was wrong Re: "but not txn rescorded", I forgot about
HideSystemTransactions
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Hi,
I have installed the ExtractCustomFieldValues module, and it is working
perfectlyExcept for the following error in the messages log. This
error occurs with every new ticket entered through email.
Any ideas?
Thank you,
Paul
Error:
May 26 21:06:01 servicedesk RT: Can't
Hi all
Im performing some ajax functions on a custom field with extremely long
character lengths. Im linking it to the queue field, so if i select a queue,
I get the custom field automatically populated. Im calling the custom field
separately in the code through the API and all of this seems t
On Wed, May 26, 2010 at 09:51:32AM -0800, Jason Maderios wrote:
> Found it - Page 22&23
> Set($Organization, "value");
> What is the impact of changing this 3 weeks into deployment?
You break existing ticket Links
If you search the wiki, I believe someone has written up how to safely
modify them
On Thu, May 27, 2010 at 09:12:55AM +0200, Wolfram Huettermann wrote:
> Kevin Falcone wrote:
> >On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote:
> >>I am dealing with Ticket/Display.html. What I found out:
> >>
> >>- there is NO change in the page source the when you change the
On Thu, May 27, 2010 at 01:53:12PM +0200, Karl Ove Hufthammer wrote:
> I have a combobox custom field with a number of possible values,
> e.g., ‘foo’ and ‘bar’. However, when a user adds a new value, ’baz’,
> that value is *not* added to the list of possible values (shown the
> next time a user cre
On Thu, May 27, 2010 at 10:58:31AM -0700, Dougherty Paul wrote:
>
>I have installed the ExtractCustomFieldValues module, and it is working
> perfectlyExcept
>for the following error in the messages log. This error occurs with every
> new ticket entered
>through email.
>
>May
On Thu, May 27, 2010 at 07:27:50PM +0100, G.Booth wrote:
> Hi all
>
> Im performing some ajax functions on a custom field with extremely
> long character lengths. Im linking it to the queue field, so if i
> select a queue, I get the custom field automatically populated. Im
> calling the custom fie
Sounds like the RT path is not right. Was it working before? Did you
install the ubuntu RT package or got it from bestpractical?
Everything was working right until I decide to configure the LDAP
authentication... I followed the instructions from best practical and then
install the CPAN module
Thank you Kevin.
The error was in the template, I did not specify a post command and did
not leave room for it. In essence, I was one | short.
Appreciate the help.
Rgds,
Paul
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical
So I am looking to upgrade RT from 3.8.7 to 3.8.8 and I cannot find the
documentation on what options I used to run configure. Is there a way to tell
that from my existing version?
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Thanks!
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.
The config.log file in the RT 3.8.7 source directory.
On Thu, May 27, 2010 at 3:32 PM, Troy Knabe wrote:
> So I am looking to upgrade RT from 3.8.7 to 3.8.8 and I cannot find the
> documentation on what options I used to run configure. Is there a way to
> tell that from my existing version?
>
>
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