As a newbie to RT scrip development, I have a question about best
practice. We are dropping our pager system in favor of AlarmPoint (now
XMatters). I have developed a simple script which identifies the RT
queue in which a ticket is created, and then calls the AlarmPoint
message daemon
I have a queue setup for Everyone to have CreateTicket but not
SeeQueue. We did this on purpose so the general unpriviliged user
would not see the queue but we wanted it available to unprivileged
faculty via the url for create ticket with the queue number as an
entry point on a special
Joe,
Getting rights of almost any kind, especially in terms of tickets (ie.
Ticket Custom Fields), requires a user to be privileged.
I'm curious; why, exactly, do you have a problem with allowing SeeQueue to
everyone?
Kenn
LBNL
On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby ki...@umbc.edu wrote:
By gosh, I say that works! Somebody oughta put that in the wiki.
On 6/23/2010 5:39 AM, borngunn...@aol.com wrote:
use the root password as the initial password for the new user and
change the password with the new one that you want for the user.
-Original Message-
From: Kerry
Actually, it's asking for the password of the user that's changing the
password. Not the current password of the user who's password is being changed.
So, Administrator A can change user B's password, without knowing what it is,
by putting in their own password.
The error message is accurate,
On Fri, 14 May 2010 16:21:10 -0700, Nick Kartsioukas
change+lists...@nightwind.net said:
I've written an rt-crontool query that will find stalled tickets with a
Starts date of today, and open them (so we can take a work order that
doesn't need to be touched for a while and have it in the
On Wed, Jun 23, 2010 at 01:33:16PM -0400, Kerry wrote:
By gosh, I say that works! Somebody oughta put that in the wiki.
If you believe the password changing UI or the error message needs
improvement, please file a bug with suggested solutions. Even better
if you do so as a patch against the
My bad.
Actually my co-worker change something on this file
/opt/rt3/share/html/Elements/ScrubHTML
It solved my problem :P
2010/6/24 Trần Trọng Tấn giob...@gmail.com
Problem solved. I don't know why but after change
Set($PreferRichText, 1);
to
Set($PreferRichText, true);
then restart
