Is there an updated contribution for RT released version 3.8.8, to
generate spreadsheet with only the displayed fields?
Thank you,
Kamber Dalal
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Hi.
We have a custom field named "Customer" that we set for our tickets. I am
trying to modify this report to summarize time worked per customer during the
given time period: http://wiki.bestpractical.com/view/TimeWorkedReport
The problem I have is to get the custom field value for a ticket.
I
Hello,
I have got a queue in whose tickets I display some Custom fields (CFs).
These CFs should be displayed in a special order determined by their
id's. That means: if I fix 21 104 102, then CF #21 is being displayed
first, then CF #104 and then CF #102. Surely all these CFs belong to
the
Johan Sjöberg wrote:
Hi.
We have a custom field named ”Customer” that we set for our tickets. I
am trying to modify this report to summarize time worked per customer
during the given time period:
http://wiki.bestpractical.com/view/TimeWorkedReport
The problem I have is to get the custom fi
-Original Message-
From: Wolfram Huettermann [mailto:wolfram.huetterm...@desy.de]
Sent: den 24 juni 2010 15:48
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Getting customfield value for a ticket
Johan Sjöberg wrote:
>
> Hi.
>
> We have a custom field na
On Thu, Jun 24, 2010 at 03:38:50PM +0200, Johan Sjöberg wrote:
>We have a custom field named "Customer" that we set for our tickets. I am
> trying to modify
>this report to summarize time worked per customer during the given time
> period:
>[1]http://wiki.bestpractical.com/view/TimeWo
On Thu, Jun 24, 2010 at 03:45:23PM +0200, Wolfram Huettermann wrote:
> Hello,
>
> I have got a queue in whose tickets I display some Custom fields
> (CFs). These CFs should be displayed in a special order determined
> by their id's. That means: if I fix 21 104 102, then CF #21 is
> being displaye
Hi,
Is it possible to authenticate via LDAP to RT ?
In particular, Mac OS X's implementation of LDAP (Open DIrectory)
Thanks.
This email and any attachments are confidential and are intended solely for the
use of the individual to whom it is addressed. If you are not the intended
recipient o
Take a look at http://wiki.bestpractical.com/view/ExternalAuthentication and
http://wiki.bestpractical.com/view/ExternalAuth
Should cover what you need.
Steve Anderson
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: den 24 juni 2010 16:03
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Getting customfield value for a ticket
On Thu, Jun 24,
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Johan Sjöberg
Sent: den 24 juni 2010 16:16
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Getting customfield value for a ticket
-Original
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Johan Sjöberg
Sent: den 24 juni 2010 16:35
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Getting customfield value for a ticket
-Original
On Thursday 24/06/2010 at 7:09 am, Guy Baxter wrote:
Hi,
Is it possible to authenticate via LDAP to RT ?
In particular, Mac OS X's implementation of LDAP (Open DIrectory)
Thanks.
Yes.
See http://wiki.bestpractical.com/view/ExternalAuthentication for
details.
Kevin W. Gagel
Network Ad
Badly needing help. This is a script to call a binary that sends data
to a webservice. The binary simply accepts the data and returns.
rt version: 3.8.1
OS version CentOS 5.2
First, here is the error message:
Jun 24 10:51:32 helpdesk RT: Ticket 9261 created in queue
'ClusterSupport' by joh
Hi,
Sorry if this has been answered somewhere in the mailing list
previously, I tried a few searches, but to be honest I couldn't seem to
formulate something that accurately described what I was looking for.
I'm wondering if there's a way to make such that if a someone replies to
an existing tick
> I'm wondering if there's a way to make such that if a someone replies to
> an existing ticket, but CCs the address for another queue in the same RT
> installation, RT would create a new ticket in that CCd queue.
Given how RT handles addresses and talking to itself, etc. it seems like it
would be
Can't locate object method "mime_name" via package "Encode::XS" at
/opt/rt387/share/html/Ticket/Attachment/dhandler line 78.
rt 3.8.7
there are no missing perl module deps. i do not see any errors in
apache logs or rt logs.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy
Ross,
Along the same lines, you can also create a scrip to create a new ticket in
the Emergency Queue based on the same examination of the subject line.
Kenn
LBNL
On Thu, Jun 24, 2010 at 10:35 AM, Jerrad Pierce <
jpie...@cambridgeenergyalliance.org> wrote:
> > I'm wondering if there's a way to
On Thu, 2010-06-24 at 11:16 -0700, Kenneth Crocker wrote:
> Ross,
>
> Along the same lines, you can also create a scrip to create a new
> ticket in the Emergency Queue based on the same examination of the
> subject line.
>
> Kenn
> LBNL
>
> On Thu, Jun 24, 2010 at 10:35 AM, Jerrad Pierce
> wrot
I have a new queue that I am setting up, and all of the users are
currently setup for AdminCC.
They get a copy of the original email (New ticket created), but when one
of them goes in and "Takes" a ticket, how can I set it so no one else
gets a copy of the emails anymore, just the requestor and
I have a new queue that I am setting up, and all of the users are
currently setup for AdminCC.
They get a copy of the original email (New ticket created), but when one
of them goes in and "Takes" a ticket, how can I set it so no one else
gets a copy of the emails anymore, just the requestor and
To List,
I went to the RT Training in San Francisco last year and *I thought I
heard*Jesse mention that the 3.8.x version had "subversion" built-into
it, or at
least set up so it could be used.
The reason I ask is because I want to set up a Ticket Custom Field to
contain the ID of a program that
This is an RT client for iPhone. Check it out if your interested.
http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I would love to see an Android version :)
Ariel
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Collins
Sent: Thursday, June 24, 2010 3:57 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users]
Same here.
Paul
On 06/24/2010 03:03 PM, Ariel Saia wrote:
> I would love to see an Android version :)
>
> Ariel
>
>
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Collins
> Sent: Thursday, J
On Wed, Jun 23, 2010 at 10:00:51AM -0700, Kenneth Crocker wrote:
>Getting rights of almost any kind, especially in terms of tickets (ie.
> Ticket Custom Fields),
>requires a user to be privileged.
You can certainly grant rights to the Unprivileged or Everyone group
The problem Joe is havi
On Thu, Jun 24, 2010 at 11:19:00AM -0500, Charles Johnson wrote:
> Badly needing help. This is a script to call a binary that sends
> data to a webservice. The binary simply accepts the data and
> returns.
>
> rt version: 3.8.1
> OS version CentOS 5.2
If you're using mod_perl, Ruslan found some r
essage in
> error, please notify the sender by reply email and delete/destroy the email
> message, including attachments,
> and any copies thereof. Although we have taken precautions to minimize the
> risk of transmitting viruses via
> email and attachments thereto, we do not gu
And here! Please, one for the Androids
2010/6/25 Paul
> Same here.
>
> Paul
>
> On 06/24/2010 03:03 PM, Ariel Saia wrote:
> > I would love to see an Android version :)
> >
> > Ariel
> >
> >
> > -Original Message-
> > From: rt-users-boun...@lists.bestpractical.com [mailto:
> rt-users-
hey everyone,
after upgrading from 3.8.6 to 3.8.8 we're getting a slow query on this query:
use rt3;
SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON (
Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2 ON (
CachedGroupMembers_2.MemberId = Principa
Hi,
today i got a request from a department, they need the following Setup:
1. Queue
2. 10 possible Ticket Owners
They like to have the ticket given to the owners automatically by a round
robin mechanism. I have no idea at the moment how to do this. Any hints or
ideas?
Thanks
Torsten
--
MFG
T
A scrip could check who owns the last ticket and give the new ticket to the
next person in the list of possible owners.
Sent from my iPhone
On Jun 25, 2010, at 12:39 AM, Torsten Brumm
wrote:
> Hi,
> today i got a request from a department, they need the following Setup:
>
> 1. Queue
> 2. 10
What about putting a file in rt3/local.
Have the scrip read the file pick the user ID first in the list.
Write the list back out to the file putting the chosen person last.
You could write the tool to skip a person with a comment in front of their ID -
So if someone was off or for whatever rea
Hi Torsten,
add a cf to the specific queue with all staff members or use a staff
group and one cf for the last ticket owner.
Hope this helps.
cheers,
Björn
Am 25.06.10 06:39, schrieb Torsten Brumm:
Hi,
today i got a request from a department, they need the following Setup:
1. Queue
2. 10
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