On Mon, Jun 28, 2010 at 01:23:42AM -0400, Dan Mahoney, System Admin wrote:
> So, for some reason, the HTML produced by RT doesn't seem to validate.
> When I looked at the source, I found two things:
>
> PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
> "http://www.w3.org/TR/xhtml1/DTD/xhtml1
Hello,
I have got a user customfield called MyComment and I want to filter all
users where this customfield is not empty. In my case, it is of
freefrom type. The function LimitToCustomField does not work properly if
I use
$User->LimiToCostumField("FIELD" => "MyComment",
This has bitten us today:
Our application links some other database to RT tickets based on Custom
Field values. (IP addresses in RTIR tickets to be specific)
The way we implemented this is to trigger on any IP address custom field
change and perform a resync of the ticket to the external applicat
Kenneth Marshall wrote:
> On Fri, Jun 25, 2010 at 04:33:14PM +0200, Matthias Rieber wrote:
>> Is it possible to refresh the information that has been pulled from LDAP?
>> For instance if employees move to another department or get a new phone
>> number?
The information should be updated automa
On Wed, Mar 24, 2010 at 02:43:36PM +0100, Jesper Henriksen wrote:
> Is there a way to get reports on how much time a ticket has been open?
> For example we would like to see the average time it takes from when a
> customer reports a problem till we have closed the ticket. Bear in mind
> that if the
I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against an
OpenLDAP server. I've seen a few posts indicating that the creation of
new users doesn't work when using RT::Authen::ExternalAuth, with the
workaround being to disable that plugin, create the user, and then
enable the plugin
On Sun, 27 Jun 2010, Rainer Duffner wrote:
...
With regard to https - just search google for something like "iphone app ssl"
and you realize why it does not support https...
I only see reports of problems with self-signed certs.
We have a "real" certificate.
Rather than port the app to Android
I currently have it set up where I have a ticket custom field set up
with all the assets in AT. When creating a ticket it makes the link to
the asset based on the custom field.
I want to set it up now where when a user picks the asset in the CF for
the ticket, a number of custom fields in the t
On Thu, Jun 24, 2010 at 02:28:23PM -0500, Mark Jenks wrote:
>I have a new queue that I am setting up, and all of the users are
> currently setup for AdminCC.
>
>
>
>They get a copy of the original email (New ticket created), but when one
> of them goes in and
>"Takes" a ticket, how
On Thu, Jun 24, 2010 at 12:42:14PM -0700, Kenneth Crocker wrote:
>I went to the RT Training in San Francisco last year and I thought I heard
> Jesse mention that
>the 3.8.x version had "subversion" built-into it, or at least set up so it
> could be used.
>
>The reason I ask is becaus
Asset Tracker uses RT's custom field libraries, so that's where to
look for the appropriate methods.
On Mon, Jun 28, 2010 at 1:21 PM, Adam Brown wrote:
> I currently have it set up where I have a ticket custom field set up with
> all the assets in AT. When creating a ticket it makes the link to t
On Fri, Jun 25, 2010 at 09:02:08AM -0700, Mark Street wrote:
>Hi,
>
>I broke rt 3.8.8 after updating my Centos 5 box with yum...it upgraded
> perl. I knew it was
>going to be a problem right after I did it
>
>I ran make testdeps in my rt3 source directory and used CPAN to up
All scripts and html files that I have seen seem to call the libraries from the
RTx directories.
Ie. RTx::AssetTracker::Assets->new($RT::SystemUser);
Are Asset.pm and Record.pm in ../lib/RTx/AssetTracker/ the place to be looking
or somewhere else?
Thanks
Adam
-Original Message-
From: T
On Mon, Jun 28, 2010 at 12:05:13PM +0200, Wolfram Huettermann wrote:
>Hello,
>
>I have got a user customfield called MyComment and I want to filter all
> users where this
>customfield is not empty. In my case, it is of freefrom type. The
> function LimitToCustomField
>does not
On Mon, Jun 28, 2010 at 01:10:22PM +0100, Mike Peachey wrote:
> Kenneth Marshall wrote:
> > On Fri, Jun 25, 2010 at 04:33:14PM +0200, Matthias Rieber wrote:
>
>
> >> Is it possible to refresh the information that has been pulled from LDAP?
> >> For instance if employees move to another departmen
On Mon, Jun 28, 2010 at 10:06:50AM -0400, Jon Tollerton wrote:
> I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against
> an OpenLDAP server. I've seen a few posts indicating that the
> creation of new users doesn't work when using
> RT::Authen::ExternalAuth, with the workaround being
Guys
I seem to be having a problem with RT 3.8.8. where it crashes apache. I
am
using a fresh install of RT 3.8.8 on a newly built OpenSuse 11.2 box,
running Apache/2.2.13, MySQL 5.1.36. The web server was running fine and
still runs find as long as I don't include the apache config f
Hi Bevan,
Have you checked the apache log files for errors?
That would greatly assist people trying to assist you.
Thanks,
Bill
On Mon, Jun 28, 2010 at 10:45, Bevan Agard wrote:
> Guys
>I seem to be having a problem with RT 3.8.8. where it crashes apache. I
> am
>using a fresh instal
Kevin,
Thanks. I'll look at that.
What I was thinking about doing was to have a Custom Field (let's call it
"Program Id") that would contain the name of an object in a version control
library and then have a URL for that CF that contains a shell that would
evaluate the transaction type and CF val
Mark,
We don't have a lot of GLOBAL notifications. We have over 157 Queues and
most don't want alot of email going to the AdminCc. So what we did was to
create those kind of notifications at the Queue level so everyone gets a
limited basic set of email notifications that ALL want and then each Que
On Mon, Jun 28, 2010 at 11:18:28AM -0700, Kenneth Crocker wrote:
>What I was thinking about doing was to have a Custom Field (let's call it
> "Program Id") that
>would contain the name of an object in a version control library and then
> have a URL for that
>CF that contains a shell t
Kevin,
Yea. I'm gonna look at that link you sent me first. It certainly might save
me a bunch of time.
Thanks.
Kenn
On Mon, Jun 28, 2010 at 11:26 AM, Kevin Falcone
wrote:
> On Mon, Jun 28, 2010 at 11:18:28AM -0700, Kenneth Crocker wrote:
> >What I was thinking about doing was to have a Cus
On Mon, Jun 28, 2010 at 12:05:19PM -0700, Kenneth Crocker wrote:
>Sorry it took so long for me to reply on this. I have a Custom Field named
> "QA Approver" and
>it has a Category that is linked to another CF named "ITBS-Dev-Group". A
> snap shot is below:
What happens when you apply ITB
Kevin,
Kinda wierd. If I apply the CF "ITBS-Dev-Group" to the Queue AND I had
modified the CF to have that CF as a linked category, the display shows the
CF "ITBS-Dev-Froup" as a separate CF to be selected. However, if I apply the
CF "ITBS-Dev-Group" and do NOT link that CF as the category with an
On Mon, Jun 28, 2010 at 12:41:35PM -0700, Kenneth Crocker wrote:
>Kinda wierd. If I apply the CF "ITBS-Dev-Group" to the Queue AND I had
> modified the CF to have
>that CF as a linked category, the display shows the CF "ITBS-Dev-Froup" as
> a separate CF to be
>selected.
Yes, and wh
I thought I had this working, but on further testing it appears that
rt-crontool is only performing the last action argument passed to it.
This is what I'm trying to do:
rt-crontool --search RT::Search::FromSQL --search-arg "Status =
'stalled' AND Starts < 'tomorrow' AND Starts > 'NULL' " --action
Kevin,
Yes, I see now. I use this Category(value) for 3 different Custom FIelds. If
I link them and then apply it, the user only has to select their category
once and then it's set for all the CF's that use it. Kool. That saves a few
selection entries and therefore time.
Thanks.
Kenn
LBNL
On Mo
On Mon, Jun 28, 2010 at 01:21:21PM -0700, Nick Kartsioukas wrote:
> I thought I had this working, but on further testing it appears that
> rt-crontool is only performing the last action argument passed to it.
Since rt-crontool uses Getopt to parse command line arguments and it says
"action=s"
Hi List,
started today to setup our new webserver, running under centos (latest) with
perl modules installed from freshrpms. inside the webui i can't cleanly see the
german umlaute, any hint which perl module i can check or update?
Thanks
Torsten
Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung
Sorry, found it, downgrade FCGI was the solution.
Torsten
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten
/ Kuehne + Nagel / Ham MI-ID
Gesendet: Montag, 28. Juni 2010 22:35
An: rt-use
I currently have RT 3.8.6 working with RT::Authen::ExternalAuth to the
point where it allows me to authenticate and access the Self Service page
but I am stuck getting with all users being unprivileged. Users I create
inside RT can be privileged but none of the external users are privileged
nor
Peter,
Look into:
Set($WebExternalAuto,1);
Set($AutoCreate,{Privileged=>0});
It's one or both that you need. These are my settings and my users are
auto created for me.
Kevin W. Gagel
Network Administrator
College of New Caledonia
My Blog:
http://mail.cnc.bc.ca/blogs/gagel
My Shared Files:
> >As a first step, it would probably be easier to create a special
> >stylesheet to create the "illusion" of an app.
>
> Yes, my first thought was that a mobile stylesheet might make
> it easier to use RT on a mobile device. It could be done on
> the server side, rather than the client (but t
On Mon 28.Jun'10 at 1:23:42 -0400, Dan Mahoney, System Admin wrote:
> Secondly, if the HTML doesn't validate, why bother setting strict,
> and not transitional?
I suspect that "best intentions" and "the real world" come into it.
When I get a moment, I'll probably relax our doctype to HTML5. I
We use RT for all of our operations and a mobile interface would be great
we have users that do not have smart phones but still would be able to
handle basic things. We have RTFM in use as well and just for them to be
able to do some canned responses would be great and for those of us who
live RT 2
Hi
Looking for a way to set a rule for resolved tickets to lock them down to
either not accept replies or preferably on reply to create a new ticket in that
same queue.
It wouldn't necessarily need to refer to the old ticket but that would be handy.
Appreciate any assistance with this, apologies
Offline work would be great, but not needed for the first step!
- Originalnachricht -
Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark
Reinhardt, Jens Wollesen, Rainer Wunn, Sit
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