I will be out of the office on Thursday, November 4th & Friday November 5th. I
will not be checking voicemail or email. Please open a ticket with the
otm-enginf team or contact Paul Hamill if you have any immediate needs.
Otherwise I'll get back to you when I return.
Josef wrote, On 11/3/10 4:46 PM:
Yes, but only priviledged users see this... I don't want end users to
change my settings.
"Privileged" in RT does not mean that a user is able to change system
settings. It means that a user gets the full UI instead of SelfService and
shows up by default in th
Hi,
You're talking about self service. And this interface is around
tickets where the current user is a watcher(requestor, cc, admincc or
owner).
You did everything right with rights, however you want to add a box to
self service page, for example "recently reported issues" or something
like that
Jeff, et all,
I think it has been doing this for years. I just remember to change the Data
Type to ".xls" and all is well.
Kenn
LBNL
On Wed, Nov 3, 2010 at 1:16 PM, Kevin Falcone wrote:
> On Wed, Nov 03, 2010 at 01:05:25PM -0700, Tom Lahti wrote:
> > > Using OO 3.2
> > >(*) Separated by
> >
Evening everyone,
I have a few questions that I hope you can answer,
I have created a custom field labelled 'Send to:', where there is a drop
down list naming several queues.
What I'm wondering is when I select a queue from the custom field (Send
To:) and update the ticket, if it could then
The CentOS version is currently 3.8.1, so they're not really a good fit at
this time. The SuSE ones are 3.8.8. If you're still interested in them, I
can put them on a server outside my office for download (bandwidth at work
is lacking.)
Far as I know, the changes in /etc are marked config nore
That is nice to see that you made a well-crafted rpm that you can be
proud of. I wonder what would happen if a later version of RT3 became
available via EPEL. Would it nicely replace the files (maybe moving
stuff to rpmsave's) or would all hell break loose?
What RT3 version is your centos rpm
The CentOS ones follow the RH way of directory layout, with the caveat that
I chose to put the other modules that normally get pulled in via cpan in the
perl5 site_lib hierarchy to assure that a rouge update from rpmforge or
upstream CentOS would be able to be installed without odd file conflicts.
I presume that is CentOS5. That would make me very happy as CentOS RPMs
should work for RHEL.
One thing I adore about well-built packages is that things are placed in
the right location for the OS. For instance, the RT3 rpms put all the
config files in /etc, all the perl modules in the perl modu
Thank you very much,
I have copied these files into my
/usr/share/request-tracker3.6/html/SelfService/, but I'm having this error:
*error:* could not find component for path '/SelfService/Elements/Tickets'
*context:*
*...*
*72:*
*73:*
*74:*
*75:*
*76:* <& /SelfService/Elem
Hi,
On Wed, Nov 03, 2010 at 09:46:36PM +0100, Josef wrote:
>
> Yes, but only priviledged users see this... I don't want end users
> to change my settings. Unpriviledged user sees only its requests, or
> is there a way to add Newest Unowned dashboard to them?
I have modified the SelfService a bi
I am using RT 3.8.8 and adding the plugin called
Extension-SideBySideView.
The install gives a warning when I run "perl Makefile.PL"
Warning: the following files are missing in your kit:
lib/RT/Extension/SideBySideView/CustomView.pm
Please inform the author.
Writing Makefile for RT::Ext
Offhand I don't know where the query for Unprivileged user's homepage is stored.
I'm sure that if you can find it, it can be altered to show almost anything.
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behal
Yes, but only priviledged users see this... I don't want end users to
change my settings. Unpriviledged user sees only its requests, or is
there a way to add Newest Unowned dashboard to them?
Dne 11/3/10 9:42 PM, Josh Narins napsal(a):
Sorry, not "Queue," but saved-search/dashboard.
-Or
Sorry, not "Queue," but saved-search/dashboard.
> -Original Message-
> From: Josh Narins
> Sent: Wednesday, November 03, 2010 4:42 PM
> To: 'Josef'
> Cc: rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] see others tickets
>
> That's what the "Newest Unowned Tickets" queue is for
That's what the "Newest Unowned Tickets" queue is for, the default second box
in the left column of the home page is for.
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, Novemb
So RT can't do this? It's not very usefull, since when some service
gets down, we would have numerous of duplicite issues, as all users
would try to report it...
Dne 11/3/10 8:04 PM, Josh Narins napsal(a):
I would think you would have to rewrite the query for My Open Tickets for
people to se
On Wed, Nov 03, 2010 at 01:05:25PM -0700, Tom Lahti wrote:
> > Using OO 3.2
> >(*) Separated by
> >
> >[x] Tab [ ] Comma
> >[ ] Semicolon [ ] Space
> >
> > = broken :(
> >
> > I'll ask the original problem finder what app she was using.
>
> Does the data contain em
> Using OO 3.2
>(*) Separated by
>
>[x] Tab [ ] Comma
>[ ] Semicolon [ ] Space
>
> = broken :(
>
> I'll ask the original problem finder what app she was using.
Does the data contain embedded tabs? If so, tab-delimited ain't gonna work.
Is she sure she did TAB sep
A few questions about your openSuSE packages. Are you using the
devel:languages:/perl repository for your perl dependencies? Would you
be willing to make your rpms available or at least the .spec?
--
Darin Perusich
Email: darin.perus...@ctg.com
Office: 716-888-3690
Cell: 716-807-4589
> -Ori
I would think you would have to rewrite the query for My Open Tickets for
people to see other people's open tickets in the list.
add something like
or ( Queue is 'user' and status != 'resolved' )
>
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York,
On 11/3/2010 1:59 PM, Jesse Vincent wrote:
On Wed 3.Nov'10 at 10:45:54 -0400, Jeff Blaine wrote:
The "Spreadsheet" link exports TSV which completely botches
the data values associated with our custom fields. The
Custom Field data appears in all the wrong columns.
That's not something I've he
I have created a new queue called user, added group rights ShowTicket,
SeeQueue, CreateTicket to a group unpriviliged. Then I have added two
users. Now, if user1 creates a ticket, he sees it in "My open tickets"
when he logs in. But if user2 logs in, he doesn't see any tickets in his
"My open
Agreed. This is why I spent a week with cpan2rpm and built packages for both
openSuSE (which we're transitioning to) and CentOS.
On 3/11/10 11:21 AM, "Wes Modes" wrote:
> Paul, sounds like you aren't a long term fan of Fedora, RHEL, or CentOS,
> so I'm guessing yum feels like an inconvenience t
Scott,
I am doing this with a template within one of the queues, then I add
people to the Notified group:
To: { my $GroupObj = RT::Group->new($RT::SystemUser);
$GroupObj->LoadUserDefinedGroup('notified');
$GroupObj->MemberEmailAddressesAsString()}
Subject: {$Ticket->Subject}
Importance: High
A
Paul, sounds like you aren't a long term fan of Fedora, RHEL, or CentOS,
so I'm guessing yum feels like an inconvenience to you, especially when
it seems to be getting in the way of your desired install.
I've been a sysadmin for 20 years and I've never been a fan of the make
'n' break style of sys
On Wed 3.Nov'10 at 10:45:54 -0400, Jeff Blaine wrote:
> The "Spreadsheet" link exports TSV which completely botches
> the data values associated with our custom fields. The
> Custom Field data appears in all the wrong columns.
That's not something I've heard reported. I do know we improved th
On Wed, 03 Nov 2010 09:41:13 +, "Giuseppe Sollazzo"
said:
> I'm not an expert myself but could you please paste the relevant bit of
> the logs? It might help other users understanding the problem.
> We use a similar configuration, but with fallback on mySql rather than
> another ldap server
Thank you. That worked.
I have another question, if someone can answer. I want to check what would
be done if I give -w option.
I get a list of don't touch emails IDs as below. What does this indicate?
[r...@devwww RT-Authen-ExternalAuth]# ./rt_logins_email2ldap -v -a
[External] [200...@gmail.co
On Wed, Nov 03, 2010 at 10:45:54AM -0400, Jeff Blaine wrote:
> The "Spreadsheet" link exports TSV which completely botches
> the data values associated with our custom fields. The
> Custom Field data appears in all the wrong columns.
>
You may use as an alternative the extension
RT::Extension::S
The "Spreadsheet" link exports TSV which completely botches
the data values associated with our custom fields. The
Custom Field data appears in all the wrong columns.
Is this a known bug?
On Wed, 3 Nov 2010 13:33:47 +0100
Emmanuel Lacour wrote:
On Wed, Nov 03, 2010 at 12:03:36PM +, G.Booth wrote:
Hi All
if ($self->TransactionObj->Type eq "Create")
{
if (defined
$self->TicketObj->CustomFieldValues('Quick')->Next)
if ( $self->TicketObj->FirstCustomFieldValue('Quick') )
On Wed, Nov 03, 2010 at 06:55:20AM -0600, Jason Marshall wrote:
> >You just have to set those people as AdminCc of the queue. Rt comes with
> >a default configuration that send notification when a new ticket enter
> >the system, to AdminCc of the queue.
>
> Thanks Emmanuel! I looked at this but d
On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
> Hello,
> I would like to have a "shared" queue, where would all users see
> others tickets. Not just tickets submited by a user itself. Is this
> even possible in RT? Any suggestions, how to set it up?
>
Sure, just go to Configuration-
You just have to set those people as AdminCc of the queue. Rt comes with
a default configuration that send notification when a new ticket enter
the system, to AdminCc of the queue.
Thanks Emmanuel! I looked at this but dismissed it because I thought it
would spam everyone with OwnTicket rights
Configuration->Queues->Select Your-Shared-Queue
Choose "Group Rights" from the top menubar.
Give "Everyone", or maybe just "Privileged," any rights you want all users to
have on that queue.
>
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10
Hello,
I would like to have a "shared" queue, where would all users see
others tickets. Not just tickets submited by a user itself. Is this even
possible in RT? Any suggestions, how to set it up?
Thank you,
Josef
On Wed, Nov 03, 2010 at 12:03:36PM +, G.Booth wrote:
> Hi All
>
>
> if ($self->TransactionObj->Type eq "Create")
> {
> if (defined $self->TicketObj->CustomFieldValues('Quick')->Next)
if ( $self->TicketObj->FirstCustomFieldValue('Quick') )
should works
Hi All
Im having a bit of a scrip problem and would appreciate any thoughts.
I have a custom field which only gets populated under very specific
conditions (we have a method of auto filling a lot of the ticket info for
certain issues which means we only have to fill in the requestor). The fiel
On Wed, Oct 27, 2010 at 07:53:36AM +0200, josé fernandez wrote:
>
>I created a new file but this one does not appear in the Quick Search
>users with the right to see the queue on the home page. I do not know what
>the right action.
>
It's not clear what do you mean by "does not appea
On Thu, Oct 28, 2010 at 03:22:58PM -0700, Hans Johnson wrote:
>I'm looking for a way to have RT not add a specific email address to the
>watchers list on ticket creation.
>
>Right now, we have our core email server configured to forward email sent
>to "[1]supp...@company.com" to "[
On Mon, Nov 01, 2010 at 09:48:06PM -, Jim Tambling wrote:
>
>Is there any way to limit the size of images attached to RT tickets?
>
there is no standard way for this, you can just limit any attachments
with RT configuration parameter $MaxAttachmentSize.
to do this only for images, you'l
On Tue, Nov 02, 2010 at 10:13:15AM -0700, foram goram wrote:
>Hi,
>
>I don't know if there is a way to send an email to a specific email
>address whenever status and owner of a ticket is changed.
>
You have to use scrips (Configuration->Global->Scrips or
Configuration->Queues->YourQu
On Tue, Nov 02, 2010 at 10:18:45PM -0600, Jason Marshall wrote:
> Hi all, I've installed RT3 again after a long absence, and I'm
> reminded once again how abysmal my Perl skills are. What I'd like
> is this:
>
> A ticket is opened via email (or whatever), and as a result doesn't
> have an owner.
Hi Nick,
I'm not an expert myself but could you please paste the relevant bit of
the logs? It might help other users understanding the problem.
We use a similar configuration, but with fallback on mySql rather than
another ldap server and it works without any other parameter.
Giuseppe
On 02/1
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