I am using the RT::Client::REST modules but the code for accessing custom
fields no longer works. I think this is because some change was made to RT in
the last year and the REST code hasn't been updated since then.
CPAN says that I should be able to view my custom fields via this command but
On Thu, Dec 02, 2010 at 06:40:44PM -0200, Fernando Frota Machado de Morais
wrote:
>
> RT 3.8.0
You want a newer RT and that will just work
3.8.0 is several years behind on bugfixes
-kevin
> I need to extract subject tags from external RTs and include them (or
> the new ones) into my ticket su
RT 3.8.0
I need to extract subject tags from external RTs and include them (or
the new ones) into my ticket subject, to avoid creation of new tickets
when one RT answer to another.
--
Fernando Frota Machado de Morais
Divisao de Redes de Comunicacao
Centro de Computacao
Hello, I am getting this error when trying to create new user in Request Tracker
in the gui login..
Can't call method "Disabled" on an undefined value at
/opt/rt3.9.6/bin/../lib/RT/User_Overlay.pm line 1062. Can someone
help?...thanks in advance
On Thu, Dec 02, 2010 at 09:58:08AM -0800, Kenneth Crocker wrote:
>Can I assume that there will be a separate Queue for each department?
Kenn, he ruled that out explicitly.
Guillermo - I suspect you'll need to do the technique where you say
"Requestors and CCs can see tickets" rather than "Pr
Guillermo,
Can I assume that there will be a separate Queue for each department?
Kenn
LBNL
On Wed, Dec 1, 2010 at 1:00 AM, Guillermo Miranda wrote:
> Hi,
>
> I would like to provide support for several departments (initially 2,
> more will come). I've had a look at the Rights entry in the wiki,
Ken, thanks for the code. I will give it a go and see what happens. One
question. I am not wanting to set the owner of the ticket, but simply send out
a notification to a specific person based on the CF value. The owner of the
ticket will be set in the usual manner of 'take'ing the ticket.
Doe
Kurt,
Sorry, I forgot to change this line:
my $cfvalue = $ticket->FirstCustomFieldValue('CF Name');
Kenn
LBNL
On Thu, Dec 2, 2010 at 9:25 AM, Kenneth Crocker wrote:
> Kurt,
>
> I agree with Kevin. The following is a simple scrip that sets the Owner
> based on the value in a Custom Field arra
Kurt,
I agree with Kevin. The following is a simple scrip that sets the Owner
based on the value in a Custom Field array:
Name: Set owner on CF
Condition:On Create
Action:User-defined
Template: Blank
Stage: TransactionCreate or TransactionBatch
Custom Action Prep:
#
I'm receiving an odd error with RT 3.8.8 on Ubuntu 10.4 and 10.10 x64.
Seems to be some kind of update that doesn't play well with webmux.pl.
After a few tries I restarted the server to receive this error, despite
Apache saying it isn't running:
* Starting web server apache2
(98)Address alr
On the ticket display of the mobile interface, at the top, there are
three links for Basics, History & Reply. I used the reply link without
looking closely and it actually made a comment instead of a reply. Can
this default action be changed easily? Also, since it does not default
to a reply
I have RT::Extension::ExtractCustomFieldValues installed and working. I do not
have a problem populating the CF of a ticket. What I do need is a way to test
that value and then notify an e-mail address based on the CF value.
Basically, I need some help with Perl to accomplish this...
Kurt Eng
That is exactly what I would like to have happen, but I am having a bit of a
challenge finding the correct code snipits to accomplish this. I believe that I
am pretty much looking at a big if/then statement. I am pretty much a novice at
Perl but can figure things out if pushed in the right direc
On Thu, Dec 02, 2010 at 10:11:37AM -0500, Kris Germann wrote:
>That was obscenely generic wasn't it... Sorry.
>
>Under Bulk Update, the option of "Make Owner:" shows all of the RT created
> users along with
>all of the email correspondence users, however under Global group rights
> f
That was obscenely generic wasn't it... Sorry.
Under Bulk Update, the option of "Make Owner:" shows all of the RT
created users along with all of the email correspondence users, however
under Global group rights for RT I see 'Everyone:' having 'No rights
granted'.
Kris
Supervisor, Sales & T
On Wed, Dec 01, 2010 at 04:04:59PM -0800, Kurt Engle wrote:
>I am interested in setting up a notification tree based on a Custom Field
> value. Basically, I
>have one Q that accepts tickets from multiple physical locations. I have a
> tech at each
>location. I would like the tech at l
On Thu, Dec 02, 2010 at 10:25:06AM -0200, Fernando Frota Machado de Morais
wrote:
>
> does anyone have a script to or knows how to include ticket id of
> another RT into local ticket subject when the other RT is replying to a
> message sent by my RT?
You don't say what version of RT you're
> Let me just say that no mention of $NotifyActor is made in the book
> until the Appendix - maybe it should get some more importance as I
> would have expected the default behaviour to be the opposite one.
Updates to the wiki or documentation patches to make it clearer are
certainly welcome.
> (
On Thu, Dec 02, 2010 at 09:05:31AM -0500, Kris Germann wrote:
>I'm wondering if there is a way to limit the number of users who show up
> when bulk-updating
>tickets to only the RT defined users, instead of now where it shows not
> only those users, but
>also everyone who has emailed
On 02/12/10 14:17, Kevin Falcone wrote:
This makes all the difference in the world.
What is your value for $NotifyActor in your config (and you should
read the docs associated with it)
-kevin
Uhm ok - I'll take in the critic, now that you point it it was pretty
obvious :-)
Let me ju
Do you want a partial solution, to get started?
I installed RT::Extension::ExtractCustomFieldValues and I think your first step
would be to add a Scrip for "On Create" with action "Extract Custom Field
Values" but exactly what you'd need to do then eludes me. Something like
"Create a templat
On Thu, Dec 02, 2010 at 09:48:02AM +, Giuseppe Sollazzo wrote:
> Hi Kevin and Kenneth
> sorry for the trim. I'll paste it again below.
>
> The requestor and creator of the tickets (if that's what you mean by
> "using reply") are the same person (i.e. I create a ticket with my
> RT account - us
Hey guys,
I'm wondering if there is a way to limit the number of users who show up
when bulk-updating tickets to only the RT defined users, instead of now
where it shows not only those users, but also everyone who has emailed
in. I know this is used to allow people access to email RT but perha
Hello,
does anyone have a script to or knows how to include ticket id of
another RT into local ticket subject when the other RT is replying to a
message sent by my RT?
--
Fernando Frota Machado de Morais
Divisao de Redes de Comunicacao
Centro de Computacao
Un
I can confirm that it is indeed fixed with Chrome 9.0.597.0
Gary
On 29 November 2010 04:50, sunnavy wrote:
> actually, it's chrome's bug, which is fixed already, and I believe
> the fix will be included in the next release of chrome.
>
> see also http://code.google.com/p/chromium/issues/detail?
Mathieu,
Thanks very much.
I still have a little problem. When I answer the ticket from gmail, for
example, the encoding still not right.
But in RT it is fine.
2010/12/1 Mathieu Longtin
> I just submitted a patch for this:
>
>
> http://issues.bestpractical.com/Ticket/Display.html?id=16052;user
Hi Kevin and Kenneth
sorry for the trim. I'll paste it again below.
The requestor and creator of the tickets (if that's what you mean by
"using reply") are the same person (i.e. I create a ticket with my RT
account - using LDAP), and set my e-mail address (using LDAP
autocompletion) as request
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