Hello,
on a RT3.8.8
We're using Dashboards with tickets order by priorities to see current
actions.
During meetings we want to change priorities of displayed tickets.
to achieve this we need to : click on the ticket name, go to essential
view, change priority, validate, and finally clisk a
In your place, I would look at how Bookmarks work.
Gerard
On 2011-04-01 11:02, Raphaël MOUNEYRES wrote:
Hello,
on a RT3.8.8
We're using Dashboards with tickets order by priorities to see current
actions.
During meetings we want to change priorities of displayed tickets.
to achieve this we
Mark:
Have a look at rt-crontool , I think it may help you.
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Roedel, Mark
Sent: 31 March 2011 21:45
To: rt-us...@bestpractical.com
Subject: [rt-users] recurring requests
Obviously
Hi All,
how to add additional e-mail address, when I submitt ticket
notification are sent only to private e-mail address I would like to
send copy this e-mail to another address.
--
Best Regards
Adrian Stelmaszyk
Hi there,
I would like to set Transaction CustomField values from the My Day tool.
I've got to the point, where I have the Transaction CF's in the My Day
template, I've even figured out how to associate Ticket ID with the CF
(by the means of NamePrefix).
But I'm stuck with setting the value
On Thu, Mar 31, 2011 at 10:25:08PM -0400, Thomas Sibley wrote:
On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
Hello All,
Good Day!
It's my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many
Hello,
I have a question. We are trying to setup RT for our business and it is
progressing rather good, except for one thing.
When someone outside or our support organisation send a mail to the noc
helpdesk address I want the RT system to create a ticket, registering
the email adres and the name
On Fri, Apr 01, 2011 at 04:03:15PM +0200, Jan Hugo Prins wrote:
I have a question. We are trying to setup RT for our business and it is
progressing rather good, except for one thing.
When someone outside or our support organisation send a mail to the noc
helpdesk address I want the RT system
Hello,
I am upgrading and moving RT to a new Linux server form an old Solaris
server and I am running into a problem with moving the database.
The UPGRADING.mysql document says to: Backup RT's database. Use
--default-character-set=binary if mysql server is 4.1 or newer. Test
that you can
Adrian,
I'm not real clear on what it is you're asking; do you want RT to
automatically send a Cc to someone? Do you want your original email to RT
to be copied to someone?
If the first is true, RT will send a copy to anyone listed as a Cc Watcher
for the Queue, provided you have a notification
Well, that's a bit simpler than the script (which, as I said, was already
pretty simple) - but at least the way we operate it's still an admin task.
What I'm dreaming of is an addition to the web UI, similar to the dashboard
subscription interface, that would allow an RT user to configure the
Hi all,
I have an instance of 3.8.8 running and any attachment over 1mb does not seem
to show up in any of the tickets.
Any advice would be greatly appreciated.
Best,
Jeff
Read FAQ on the wiki.
http://requesttracker.wikia.com/wiki/FAQ#Attachments
On Sat, Apr 2, 2011 at 12:16 AM, Lee, Jeffrey jeffrey_...@harvard.edu wrote:
Hi all,
I have an instance of 3.8.8 running and any attachment over 1mb does not
seem to show up in any of the tickets.
Any advice
On 04/01/2011 04:05 PM, Kevin Falcone wrote:
RT creates a user record for any email address associated with a
ticket. That is a fundamental part of how RT works.
Why are you concerned about this?
Well, it's not that I'm concerned about it, but we were wandering about
this during our tests on
On Fri, Apr 01, 2011 at 11:12:13PM +0200, Jan Hugo Prins wrote:
On 04/01/2011 04:05 PM, Kevin Falcone wrote:
RT creates a user record for any email address associated with a
ticket. That is a fundamental part of how RT works.
Why are you concerned about this?
Well, it's not that I'm
On Fri, Apr 01, 2011 at 11:12:13PM +0200, Jan Hugo Prins wrote:
On 04/01/2011 04:05 PM, Kevin Falcone wrote:
RT creates a user record for any email address associated with a
ticket. That is a fundamental part of how RT works.
Why are you concerned about this?
Well, it's not that I'm
If the user's email isn't found, a user is created. I have a custom
template used for the OnCreate AutoReply to Requestors scrip which
sets the username and real name based on the format that I know our
users' emails has. This works when a user first submits a ticket via
email, but doesn't work
Sorry to resurrect an old thread, but did Ed make any progress on this?
Because we're having the same trouble, after changing the URL at which
RT is addressed on our system: We have three users, and one of us sees
everything fine, while the other two see the old URL appearing in ticket
links
We've been experimenting with RT this week at OpenLDAP.org for servicing
various help and contact by email services... i...@opendlap.org,
webmas...@openldap.org, etc. We have a general policy here at OpenLDAP.org to
avoid email auto-responders, so as not to contribute to the backscatter
On Sat, Apr 2, 2011 at 05:06, Kurt Zeilenga k...@openldap.org wrote:
We've been experimenting with RT this week at OpenLDAP.org for servicing
various help and contact by email services... i...@opendlap.org,
webmas...@openldap.org, etc. We have a general policy here at
OpenLDAP.org to avoid
Thanks for you comments, they got me thinking a deeper into our problem.
On Apr 1, 2011, at 9:28 PM, Odhiambo Washington wrote:
On Sat, Apr 2, 2011 at 05:06, Kurt Zeilenga k...@openldap.org wrote:
We've been experimenting with RT this week at OpenLDAP.org for servicing
various help and
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