On 27/04/2011, at 2:38 PM, Nathan Ward wrote:
I imagine this is a common problem, but I can't find anything by searching
the archives - I've tried a number of different search terms but don't hit
anything useful.
I support a number of customers who I look after various IT things for. I
Hello list,
I've got a couple of AdminCCs in my Queue. They are getting emails as Bcc ;
but I want them to be emailed as Cc. Is there a way to do that in RT?
Thank you in advance, and sorry if I'm missing something obvious here
--
Regards
Brahim
Me too! :)
Thanks!
-Mark
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Susan McClure
Sent: Wednesday, April 20, 2011 2:29 PM
To: RT-Users; Ken Crocker
Subject: Re: [rt-users] Users Handbook
Kenn
Make
Hi,
It worked perfectly.
Many thanks.
Cdt,
Franck CALLEJA-ALBILLOS
TREFLE pour Alcatel-Lucent
Centre de Compétences Managed Services - IP/MPLS
Tél. : +33 1 30 77 1362
Email : franck.calleja-albil...@alcatel-lucent.com
-Message d'origine-
De : ruslan.zaki...@gmail.com
On Thu, Apr 28, 2011 at 12:15:17PM -0400, Eric Stoycon wrote:
I just finished installing a fresh copy of RT 3.8.8, working great, and
I've been trying to
If you're doing a fresh install, you should really be working with
3.8.10
Me too, please. Thanks.
Has anybody used rt-extension-exportimport?.
I want to use it for archiving, I would be of great help if some one can
point me to a document on what is does or how to use it.
Thanks
Naweed
-
The information contained in this e-mail message
Kevin,
I did try 3.8.10 and had the same issue and since it was a fresh install I just
tried an earlier version to see if that was the issue.
Here is the make install output. It asked me to supply the path to the RT.pm.
I see a few (unchanged) lines below I assume it is because I've run the
On Thu, Apr 28, 2011 at 01:59:34PM -0400, Eric Stoycon wrote:
I did try 3.8.10 and had the same issue and since it was a fresh install I
just tried an
earlier version to see if that was the issue.
You really shouldn't be running 3.8.8 at all, 3.8.10 is the right
thing here.
Here is
On Thu, Apr 28, 2011 at 02:43:05PM -0400, Eric Stoycon wrote:
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As far as the install locations go. I don't have root to the box so RT is
installed in /home/rtuser and everything, but mysql, is relative to that
location.
rt was configured
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Yes
perl Makefile.PL PREFIX=$HOME
On Apr 28, 2011, at 2:57 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 02:43:05PM -0400, Eric Stoycon wrote:
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As far as the install locations go. I don't have
Today we're releasing RT 4.0.0. This release represents over a year
of hard work and more than 2000 commits. With a new major version
number, we took this opportunity to tidy up some of the older bits of RT
and allow us to grow features through the RT 4 series. We hope you'll
find it a worthy
On Thu, Apr 28, 2011 at 03:07:23PM -0400, Eric Stoycon wrote:
perl Makefile.PL PREFIX=$HOME
There's your problem
You've now installed RTFM into $HOME/lib and probably done other
interesting things.
perl Makefile.PL and tell it where RT.pm is
make install will put it in local/plugins/ like it
On Thu, Apr 28, 2011 at 03:07:23PM -0400, Eric Stoycon wrote:
perl Makefile.PL PREFIX=$HOME
There's your problem
You've now installed RTFM into $HOME/lib and probably done other
interesting things.
perl Makefile.PL and tell it where RT.pm is
make install will put it in local/plugins/
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Kevin,
Removing the PREFIX worked. RTFM shows up now
Thanks for your help
On Apr 28, 2011, at 3:14 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 03:07:23PM -0400, Eric Stoycon wrote:
perl Makefile.PL PREFIX=$HOME
There's your problem
On Thu, Apr 28, 2011 at 09:25:46PM +0200, rai...@ultra-secure.de wrote:
On Thu, Apr 28, 2011 at 03:07:23PM -0400, Eric Stoycon wrote:
perl Makefile.PL PREFIX=$HOME
There's your problem
You've now installed RTFM into $HOME/lib and probably done other
interesting things.
perl
On Thu, Apr 28, 2011 at 03:39:50PM -0400, Eric Stoycon wrote:
Removing the PREFIX worked. RTFM shows up now
Thanks for your help
For the record, you may have two copies, one in lib and one in
local/plugins and you should probably clean that up before it causes
you issues.
-kevin
Hey Ruslan,
I actually was able to get the time zone to switch properly for users, I had to
install the following two packages:
- Bundle::Apache2
- Apache2::Reload
I also made the following change to /etc/httpd/conf/httpd.conf:
PerlOptions +GlobalRequest
Once the httpd service was restarted
I see that someone asked about integrating RT with VTiger (CRM) back
in 2007, but it looks like there was never a response, as far as I can
tell.
http://www.gossamer-threads.com/lists/rt/users/64325
My company uses VTiger and, uhh, it has issues. I've used RT at
previous jobs and always been
Yes I wish I could get some help we ended up just using a custom field
both to link the Vtiger customer and RT ticket together it is kind of a
pain but we did make links at least. We chose not to pay to have the link
down mainly because our other systems are already linked into vtiger with
some
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Already did :)
Thanks again
On Apr 28, 2011, at 3:42 PM, Kevin Falcone wrote:
On Thu, Apr 28, 2011 at 03:39:50PM -0400, Eric Stoycon wrote:
Removing the PREFIX worked. RTFM shows up now
Thanks for your help
For the record, you may have two
- Original Message -
From: Chris Devers cdev...@pobox.com
(Better still, if RT4 can credibly be used as a CRM — customer
database, inventory of customer systems configurations, that kind of
thing — then that would be even better.)
I saw no evidence that RT4 had added anything that
Jay Ashworth j...@baylink.com wrote:
- Original Message -
From: Chris Devers cdev...@pobox.com
(Better still, if RT4 can credibly be used as a CRM — customer
database, inventory of customer systems configurations, that kind
of
thing — then that would be even better.)
I saw no
- Original Message -
From: Jesse Vincent je...@bestpractical.com
I saw no evidence that RT4 had added anything that resembled a
customer
file, and -- given the *violent* antipathy on BestPractical's part to
that
idea, dating back to 3.2 -- I really didn't expect it.
I'm not
To List,
I've got some code that I'm using to try and identify certain users as the
Queue AdminCc. I want to do this so I can stop sending emails to Queue
AdminCc's when they are also the Requestor or Owner. The code is as follows:
On Thu, Apr 28, 2011 at 02:10:20PM -0600, Eli Guzman wrote:
I have one more issue, I am working on and this is enabling the full
SSO (auto-login) function of RT::Authen::LDAP, but I keep running
into some issues. AD users are able to authenticated against AD, but
the RT interface won't
On Thu, Apr 28, 2011 at 03:47:40PM -0700, Kenneth Crocker wrote:
To List,
I've got some code that I'm using to try and identify certain users as the
Queue AdminCc. I
want to do this so I can stop sending emails to Queue AdminCc's when they
are also the
Requestor or Owner. The
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