Hello Igor,
It's not possible in TicketSQL. In code you can build such query and
for example create a portlet.
On Wed, May 18, 2011 at 9:44 AM, Igor Mel a...@portaone.com wrote:
Hi,
mysql supports queries like ... where fieldA = fieldB; and I need (for
instance) saved search like Creator =
Ok folks , this is what i have done .
In rt-mailgate under /etc/smrsh/ i have created a sub:
sub get_id
{
my $key1;
my $value1;
while ( my ($key1, $value1) = each(%message) )
{
open (FILE, $value1)
or die Could not open ;
Kenn,
I'm not sure how the 3.8 custom patch stores its information, but all RT 4
requires is a string in the Content field of ObjectCustomFieldValues of
the form -MM-DD. I wrote a quick script to convert our user input of
MM/DD/YY to the other format, and simply changed the custom field type
Hello all,
I'm not sure if was the case before the upgrade to 4.0.0 from 3.8.8, but
I've noticed intermittent slowdown.. particularly on the front page. I have
a suspect as to why this is the case, and I wanted to know if this could be
backed up. The ppl who use rt here requested that resolved
ok... update... it only seems to do this when I'm going through a proxy
server... odd. I can hit it without any trouble inside our network, and
from the internet, but when it goes through my squid proxy, it wants to
choke out.
On Wed, May 18, 2011 at 10:21 AM, Chris Hall hir...@gmail.com wrote:
Hi,
We will be running old rt and new rt side by side for 3 months .
After that old rt will be shut . so if someone replys to an old email .
they will receive a automatic reply that the ticket does not exist.
How to create a new ticket in new rt which has a subject something like zxc
We are running RT version 3.8.9 on MySQL. I have a need to rename a bunch of
queues (for several reasons) and have been asked to be update ALL saved
searches and find/replace queue names. I haven't been able to find any good
code examples on how this could be done. I have some code that will
On Tue, May 17, 2011 6:50 pm, Thomas Sibley wrote:
On 05/17/2011 04:17 PM, Yan Seiner wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor
the
way we're structured and it would make life a bit
On Wed, May 4, 2011 4:53 pm, Lai Zit Seng wrote:
On May 5, 2011, at 7:10 AM, Yan Seiner wrote:
On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
I'm trying to set up a link from a MS Excel spreadsheet to an RT
ticket.
I've tried the hyperlink function and also a directl link; no matter
what
Not sure where to start here, but trying to diagnose why after an upgrade
from 3.8.8 to 4.0.0 things have slowed down tremendously. Doing even
pedestrian tasks such as loading the home screen or opening the ticket
search will about 30% of the time decide it wants to max out the cpu with
the
Hi,
Are there any instructions to install RT 4 on Debian Squeeze?
Thanks,
Gilbert.
On 05/18/2011 04:38 PM, Gilbert Rebeiro wrote:
Are there any instructions to install RT 4 on Debian Squeeze?
There is not yet a Debian package for RT 4, but you can easily install
from source using the README and docs/ included with the official tarball.
Thomas
If you want to keep your install clean, try to install the necessary
modules using apt-get instead of using fixdeps.
rgds
Alex
On Wed, May 18, 2011 at 10:38 PM, Gilbert Rebeiro gilb...@dido.ca wrote:
Hi,
Are there any instructions to install RT 4 on Debian Squeeze?
Thanks,
Gilbert.
--
Thanks Alex,
That's what I would like to do, does anyone have a list of deps that are
available under squeeze?
Thanks,
Gilbert.
On 18/05/2011 5:08 PM, Alexander Finger wrote:
If you want to keep your install clean, try to install the necessary
modules using apt-get instead of using fixdeps.
On Wed, 18 May 2011 23:08 +0200, Alexander Finger
a...@genevainformation.ch wrote:
If you want to keep your install clean, try to install the necessary
modules using apt-get instead of using fixdeps.
For our RT install, I found some Perl packages were too old or missing
from Debian
Hi,
Then it's something about headers your proxy server adds to the request.
On Wed, May 18, 2011 at 6:30 PM, Chris Hall hir...@gmail.com wrote:
ok... update... it only seems to do this when I'm going through a proxy
server... odd. I can hit it without any trouble inside our network, and
Hi,
Saved searches are in Attributes table, so at the end you should get
RT::Attribute object. Access -Content, do regexps or something else
to rename queues and use SetContent method for update.
On Wed, May 18, 2011 at 8:08 PM, JP White jpwh...@hotmail.com wrote:
We are running RT version
I actually saw something about that in a message to the mailing list, and
already turned it off as well, as a precaution. After searching around
some and trying out some tests, it seems the delay happens after the GET
request to the apache server, and watching the logs, nothing appears in the
On 13/05/2011, at 9:28 AM, Gavin Henry wrote:
Hi,
Can this be done?
My RT is configured to use my primary domain, ie. support@mydomain. It receives
email at a subdomain - ie. support@rt.mydomain.
My primary domain is hosted at Google Apps (for business, not the free one). My
RT subdomain
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