I noticed that there seems to be a display issue with Internet Explorer 9,
where "Web2" is the chosen display theme . Safari renders it fine, but I
haven't tried any others.
Could this be your issue?
Jo
> I started anew with an upgrade of RT 3.8 to 4.0 in a new directory,
> and got the syste
Yes, you can.
Every page is consists of Callbacks. Just copy Display page to local
folder by same path and add needed callbacks copy-pasted from basics
page into it.
I think you have to manage to do that less then an hour. I did.
--
Regards, Vitaly Tskhovrebov
Senior System Administrator
U.S
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Roberto Hoyle
Sent: Tuesday, July 19, 2011 12:49 PM
To: rt-us...@lists.fsck.com
Subject: [rt-users] Missing Menu on Left
> I started anew with an upgrade of RT 3.8
On 07/19/2011 04:49 PM, Roberto Hoyle wrote:
> I started anew with an upgrade of RT 3.8 to 4.0 in a new directory, and got
> the
> system up and running, however the menu in the left-hand side is not visible,
> nor is the top pane that normally should say:
> "Logged in as Roberto J. Hoyle | Pre
I started anew with an upgrade of RT 3.8 to 4.0 in a new directory, and got the
system up and running, however the menu in the left-hand side is not visible,
nor is the top pane that normally should say:
"Logged in as Roberto J. Hoyle | Preferences | Logout"
I can view the source of the page an
Thanks Thomas
On Tue, 2011-07-19 at 14:00 -0400, Thomas Sibley wrote:
> On 07/19/2011 01:45 PM, Bob Miller wrote:
> > The contents of print.css
> > indicate to me that it should not show a number of div id's and classes
> > that refer to the the ticket metadata when printing.
> > However, when I t
Thomas,
I'll have to give it a try and see what happens. Thanks.
Kenn
LBNL
On Tue, Jul 19, 2011 at 11:57 AM, Thomas Sibley wrote:
> On 07/19/2011 02:47 PM, Kenneth Crocker wrote:
> > I don't want to look like an idiot, but I have been using RT since 3.4
> > and have never seen a print option, u
Kevin,
I apologize for this misunderstanding, as stated I am new to RT and the
previous owner is no longer with the company.
After performing the search for users, I do see many users, however I don't see
one from my personal email account which gave me the error I started the ticket
with.
I g
On 07/19/2011 02:47 PM, Kenneth Crocker wrote:
> I don't want to look like an idiot, but I have been using RT since 3.4
> and have never seen a print option, under tools or whatever. Is it an
> extension or plugin? How do I find it and what does it do?
Print stylesheet are applied by your browser
Hi,
There is no such functionality in the core and I don't know extension
that implements it.
On Tue, Jul 19, 2011 at 10:12 PM, Yan Seiner wrote:
> Does anyone know if the comments can be threaded?
>
> Right now they appear in chronological order. A user can Reply or Comment
> at the root level
Thomas,
I don't want to look like an idiot, but I have been using RT since 3.4 and
have never seen a print option, under tools or whatever. Is it an extension
or plugin? How do I find it and what does it do?
Kenn
LBNL
On Tue, Jul 19, 2011 at 11:00 AM, Thomas Sibley wrote:
> On 07/19/2011 01:45
On Tue, Jul 19, 2011 at 01:50:56PM -0400, Gerrard Leach wrote:
> Looking at Configuration | Users, there are no external users.
As I said, you need to search, that page only lists privileged users.
> Yes, we do want external users to be able to create tickets via email so that
> in the case they
Does anyone know if the comments can be threaded?
Right now they appear in chronological order. A user can Reply or Comment
at the root level of the ticket, or to a specific comment.
It would be useful to us to ahve the replies and comments to comments
group together as in a threaded view.
---
On 07/19/2011 01:45 PM, Bob Miller wrote:
> The contents of print.css
> indicate to me that it should not show a number of div id's and classes
> that refer to the the ticket metadata when printing.
> However, when I try to print a ticket, all of the ticket metadata does
> show up and occupies abou
Tim,
Yep. I set up a dashboard for a few Queues that do exactly that. Create the
appropriate Query, put it in a dashboard and set up the subscriptions and
your set.
Kenn
LBNL
On Tue, Jul 19, 2011 at 8:10 AM, Kevin Falcone wrote:
> On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote:
>
Good Day;
I have spent several hours backfilling my html knowledge, specifically
on the link attribute. As I understand it, when I print (or print
preview), a different css file is supposed to be used because there is a
link line with media="print" in it. When I chase this farther, the css
file i
Looking at Configuration | Users, there are no external users.
Yes, we do want external users to be able to create tickets via email so that
in the case they need help and can't access or corporate network, they can send
requests from personal email accounts to our instance of RT.
Thanks for yo
On Tue, Jul 19, 2011 at 11:56:14AM -0400, Gerrard Leach wrote:
> I believe so,
> In /etc/RT_SiteConfig.pm, I have the following at the bottom
> Set($AutoCreateNonExternalUsers,1);
Great, now we're back to my original question:
> > Do these users have RT User records? The error implies that
I believe so,
In /etc/RT_SiteConfig.pm, I have the following at the bottom
require "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";
If I look at this file I see the following which indicates that external users
should be created as internal ones I believe.
Set($ExternalAut
On Mon, Jul 18, 2011 at 11:30:27AM -0400, Gerrard Leach wrote:
> RT is integrated to an internal Microsoft Active Directory Server for
> authentication, and no the email addresses are not corporate ones.
> (Using Gmail ones etc. to send in emails when they cannot VPN in to
> access RT, or their dom
On Tue, Jul 19, 2011 at 11:57:41AM +0100, Kristian Davies wrote:
> Would I be right in saying that dashboards are for notification rather
> than a default view in 'RT at a glance' ?
>
> We have different support departments and we'd like to give each one a
> default set of 'RT at a glance'
Th
On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote:
> I've been perusing through a Google search about having RT send
> reminder e-mails and I've found some things that are rather dated and
> none of them seem to exactly achieve what I want, so I thought I'd
> check with the list to see
On 07/19/2011 01:43 AM, Raghavendra Lal Kalyankar wrote:
> After fighting for few days on the below issue, I thought of changing the OS
> to OpenSUSE and get a successful RT4 installation. As luck would have it, I
> got the installation completed successfully, including intializing the
> databas
Hey All !
Would I be right in saying that dashboards are for notification rather
than a default view in 'RT at a glance' ?
We have different support departments and we'd like to give each one a
default set of 'RT at a glance'
Cheers,
Kristian
2011 Training: http://bestpractical.com
hello,
not sure, this is a guess, but you may try to trigger your script at
"TransactionBatch" step instead of "TransactionCreate"
As doing it manually just works fine, it's probably something close to
that.
Raphaël MOUNEYRES
suIIy
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