Re: [rt-users] Rights problem in RT

May be you granted this right to requestors role in some queue. Select directly from ACL table to list all AC entries with that right. Regards, Ruslan. From phone. 08.09.2011 10:30 пользователь "Vegard Vesterheim" < vegard.vesterh...@uninett.no> написал: > We have noticed that some pages in our RT

Re: [rt-users] Perl dependencies trouble on Fedora 15

Hi, If you have multiple perl binaries then make sure you set PERL env when you run RT's configure script. Run perl -V to see list of dirs (@INC) where perl search for modules. If CPAN command claims that it's installed then either dir it's installed into is not readable or it's installed for one

Re: [rt-users] Can't load RT_SiteConfig.pm

Hi, You have syntax error in the file. Without content it's hard to tell how to fix. On Thu, Sep 8, 2011 at 1:05 AM, Raymond Norton wrote: >  I'm using the following howto: > > http://requesttracker.wikia.com/wiki/HowToInstallRequestTracker3.8OnUbuntu11.04 > > When I attempt to create the databa

Re: [rt-users] ICAL-Error Message

you might get more help if you provided the error message. Gerard On 2011-09-08 08:53, john s. wrote: RT-Version: 3.8.9 Ubuntu 10.04 LTS Perl: 5.10.1 Hello Everybody I tried to make an ICal entry from my Search query in RT there comes the following text: BEGIN:VCALENDAR CALSCALE:gregoria

Re: [rt-users] ICAL-Error Message

Hello Gerard There is no error message. It comes the described text ouptut on the browser window in text form. Sorry that was a little bit confusing due to the topic best regards john s. -- View this message in context: http://old.nabble.com/ICAL-Error-tp32421407p32422932.html Sent fro

[rt-users] How to setting multiple email addresses on Request Tracker

Hi there, Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance. I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email. e.g: 1. ema...@gmail.com, 2. ema...@gmail.com, 3. ema...@gmail.com So each

Re: [rt-users] How to setting multiple email addresses on Request Tracker

How did you set up your RT mail, exim , fetchmail ?? Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more information. Regards; Roy [cid:image6ea795.GIF@1c454eed.4b9fc82e] Visit our website today www.daisygroupplc.com Register

Re: [rt-users] How to setting multiple email addresses on Request Tracker

Hello Samuel: Maybe this link could help you: http://requesttracker.wikia.com/wiki/EmailInterface http://requesttracker.wikia.com/wiki/EmailInterface best regards john s. -- View this message in context: http://old.nabble.com/How-to-setting-multiple-email-addresses-on-Request-Tracker-tp

Re: [rt-users] RT 3.8.7 Forward Transaction or Ticket shows up as attachment rather than inline

On 09/07/2011 11:47 PM, Chris Herrmann wrote: > is there a way of making the forward transaction / ticket function > forward the content in the way that it was initially generated, rather > than as an attached eml file? So the text content of a transaction > should appear as inline text, and any at

[rt-users] Extension: Problem with PriorityasString

Hello everybody RT: 3.8.9 OS: Ubuntu 10.04 LTS I have a problem with the following Extension: rt-extension-priorityasstring If i would like to see some Message on the Dasboard at the 10 highest Priority window Tab,the tab is still empty. So i tried to make an custom search with the conditio

Re: [rt-users] Extension: Problem with PriorityasString

Hi, Search conditions are not extended by PriorityAsString. Query builder is extended, but in TicketSQL you still have to use numbers. So it's a missing feature. File a feature request into appropriate queue on rt.cpan.org. On Thu, Sep 8, 2011 at 6:03 PM, john s. wrote: > > Hello everybody > > R

Re: [rt-users] iCAL error on screen

find share/ lib/ -iname ical share/html/NoAuth/iCal On Tue, Sep 6, 2011 at 11:53 AM, john s. wrote: > > > Which code or module or code is repsonsible for generating the ical file? > > > best regards > > john s. > -- > View this message in context: > http://old.nabble.com/iCAL-error-on-screen-tp3

[rt-users] Queue AdminCC

Hi, I have a queue scrip set up so that if a specific custom field is selected the tickets Queue will be changed to another Queue. This seems to be working well, but when the ticket is created the Scrip for Notify AdminCC on create does not seem to be using the new Queues AdminCC. I have chec

[rt-users] Modify and Save existing Searches: Advanced Format Page

I'm using RT 4.02 and logged in as root. I'm trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from "subject" to subject1" -- just to see if it will work. I'm using the Advanced Edit Query view (from the Advanced link at the

Re: [rt-users] Modify and Save existing Searches: Advanced Format Page

I have the same issue, it seems like when you go to the advanced page and back the Saved Search Name is not populated anymore. This seems like a bug to me. I usually have to save the Search as a different name, delete the original, and then change the name of the new one to match the old. :(

[rt-users] Slowness with old browsers

My company uses a lot of IE7. Rendering times for pages are much slower with RT4.0.2 than with RT3.8.8, which we were using last week. When I use IE8 or Chrome, it is fine. Does anyone have any ideas for reducing/eliminating some css or javascript that might help my users? Thanks in advance,

Re: [rt-users] Modify and Save existing Searches: Advanced Format Page

On Thu, Sep 08, 2011 at 12:53:49PM -0400, Christopher Lasater wrote: > I have the same issue, it seems like when you go to the advanced page and > back the Saved Search Name is not populated anymore. This seems like a bug > to me. I usually have to save the Search as a different name, delete th

Re: [rt-users] Queue AdminCC

Christopher, I have a scrip that does the same thing and I ran into the same problem. This is how I resolved the issue: 1) Make sure your RT_SiteConfig.pm file has "TransactionBatch" turned on 2) Put all the code to change other fields, etc. in the "Prep Code" area 3) Put the code to change Queue

Re: [rt-users] Slowness with old browsers

On Thu, Sep 08, 2011 at 01:21:51PM -0400, Josh Narins wrote: > My company uses a lot of IE7. > > Rendering times for pages are much slower with RT4.0.2 than with RT3.8.8, > which we were using last week. Just at a guess, you're running into issues around the corner rounding many people very

Re: [rt-users] Modify and Save existing Searches: Advanced Format Page

Well, at least its on the radar and I know I'm not going crazy. Thanks for the update. Also -- is there a workaround that you know of? Any idea when a fix will be available? Thanks again. --- On Thu, 9/8/11, Kevin Falcone wrote: > From: Kevin Falcone > Subject: Re: [rt-users] Modify a

Re: [rt-users] Slowness with old browsers

> From: Jesse Vincent [mailto:je...@bestpractical.com] > Sent: Thursday, September 08, 2011 1:34 PM > > > On Thu, Sep 08, 2011 at 01:21:51PM -0400, Josh Narins wrote: > > My company uses a lot of IE7. > > > > Rendering times for pages are much slower with RT4.0.2 than with > > RT3.8.8, which we wer

Re: [rt-users] One "fill in text" custom field acting different

If anyone has any ideas, I would greatly appreciate hearing them. I've spent a good amount of time trying to debug what is going on here and come up empty-handed so far. On 8/18/2011 1:35 PM, Jeff Blaine wrote: RT 3.8.7 in production RT 3.8.10 in development This has been a long-standing oddit

Re: [rt-users] Modify and Save existing Searches: Advanced Format Page

On Thu, Sep 08, 2011 at 10:42:45AM -0700, Shawn O'Connor wrote: > Well, at least its on the radar and I know I'm not going crazy. Thanks for > the update. > Also -- is there a workaround that you know of? Any idea when a fix will be > available? The only real workaround would be crafting you

[rt-users] Custom field values based on queue?

Is it possible to base custom field values on the queue? I see that you can have cascading drop down lists based on a previously selected custom field value. I'd like the same thing but starting at the queue level. Thanks, Jim Lesinski RT Training Sessions (http://bestpractical.com/serv

Re: [rt-users] Custom field values based on queue?

On Thu, Sep 08, 2011 at 10:42:27PM +0200, Jim Lesinski wrote: > Is it possible to base custom field values on the queue? I see that > you can have cascading drop down lists based on a previously > selected custom field value. I'd like the same thing but starting at > the queue level. Custom Fields

[rt-users] Unprivileged Users Change password

Hi, Not sure if this is a bug, but if I have an LDAP user imported, they have the option to change their password, while the Privileged Users do not. This is kind of unusual because you can create a local account with one password and your ldap be different and you can log in w

Re: [rt-users] Unprivileged Users Change password

On Thu, Sep 08, 2011 at 05:20:51PM -0400, Christopher Lasater wrote: > Not sure if this is a bug, but if I have an LDAP user > imported, they have the >option to change their password, while the Privileged Users do not. This > is kind of unusual >because you can create

Re: [rt-users] Custom field values based on queue?

Ok that seems odd to me. How do you distinguish the field then if you want to access it via API or other methods like controls by email? Maybe the description can be used to determine the field In the ui? Thanks, Jim Lesinski On Sep 8, 2011, at 11:14 PM, Kevin Falcone wrote: > On Thu, Sep 08,

Re: [rt-users] Custom field values based on queue?

Jim, What we do when we have a CF that needs different values per Queue is put the Queue Name in the Category Field of the CF and then when someone wants to select, they select the Category first, then they see a smaller list to select from based oin that Category/Queue Id. I'm not sure if this

Re: [rt-users] Custom field values based on queue?

On Thu, Sep 08, 2011 at 11:55:49PM +0200, Jim Lesinski wrote: > Ok that seems odd to me. How do you distinguish the field then if you want to > access it via API or other methods like controls by email? RT::CustomField->LoadByName is documented to expect a Queue, you can read about it in the perl

Re: [rt-users] How to setting multiple email addresses on Request Tracker

Hi Roy, I am using getmail to get email. Here is the configuration of getmail (i am using CentOs): == [retriever] type = SimplePOP3SSLRetriever server = pop.gmail.com username = x...@gmail.com password = xxx [destination] type = MDA_