I don't see an easy way.
All RT transactions are registered in a table called Transations. You
can do this select in Mysql rt4 db:
select * from Transactions where ObjectType = 'RT::Ticket' and Type =
'EmailRecord' and ObjectId = ;
( is the ticket number), which will return all the tran
I have been trolling through the mailing lists for information.
I have 20 "Custom Fields".
The "Custom Fields" are one column in the "Display" page for a ticket
and they show up fine for there.
Though later on it would be nice to add some separators between fields
and some text here.
More imp
On Wed, Sep 28, 2011 at 20:49, josh.cole wrote:
>
> I tried adding auth ntlm to the config as well. It doesn't seem to have
> helped me much.
Can you provide the output of the following commands (as covered in
Fetchmail's FAQ - http://fetchmail.berlios.de/fetchmail-FAQ.html#G3):
env LC_ALL=C fet
I tried adding auth ntlm to the config as well. It doesn't seem to have
helped me much.
josh.cole wrote:
>
> To simplify, I enabled pop on another one of our exchange servers. I
> changed the login method on it so that it is not secure. I configured the
> pop account on my machine and was able
This is very helpful.
Is there a way to track responses to client responses to tickets. As an
example, maybe I was fast at responding to the initial request that
created the ticket, but I was slow with getting back to their follow-up
on the same ticket.
On 09/28/2011 03:45 PM, Francisco Je
Hi,
If you have access to RT server console, you can run this command:
/opt/rt4/bin/rt show -l ticket/ticket_number
which will give you detailed data and these 2 interesting fields:
...
Created: Tue, Aug 16, 2011 3:00:37 PM
...
Started: Tue, Aug 16, 2011 3:02:18 PM
Em 28-09-2011 16:19, Jason
On Wed, Sep 28, 2011 at 12:19 PM, Jason Ketola wrote:
> Hi,
>
> I'm trying to figure out how to do analytics on response times to messages.
> That is, I want to be able to graph, for instance, how long it's taking on
> average for messages hitting our queue to get a response (I'm not looking
> for
Hi,
I'm trying to figure out how to do analytics on response times to
messages. That is, I want to be able to graph, for instance, how long
it's taking on average for messages hitting our queue to get a response
(I'm not looking for time to resolution). From what reading I've done,
it seems l
It's just mis-leading and does not report write permission errors.
-Todd
On Sep 28, 2011, at 1:37 PM, Kevin Falcone wrote:
> On Tue, Sep 27, 2011 at 08:45:24AM -0400, Todd Chapman wrote:
>> No checking of ModifyCustomField right is done, so all CFs are presented
>> as editable when some
>>
On Wed, Sep 28, 2011 at 5:18 PM, Kristofer Pettijohn
wrote:
>> The other problem such header matching creates is attaching email to
>> completely unrelated existing tickets when a person tries to create a
>> new ticket by replying to a ticket mail and clearing the subject and
>> content.
>>
>> Thi
On Tue, Sep 27, 2011 at 12:17:47PM -0700, Yan Seiner wrote:
> What's the proper incantation for linking tickets via the CLI?
>
> rt help link says:
>
> rt link 2 dependson 3
>
> but it does:
>
> root@svr-rt:~# /opt/rt4/bin/rt link 4 dependson 3
> rt: Different ids in URL (`//REST/1.0/ticket/lin
On Tue, Sep 27, 2011 at 08:45:24AM -0400, Todd Chapman wrote:
>No checking of ModifyCustomField right is done, so all CFs are presented
> as editable when some
>are not.
Does it actually allow editing, or does it just misleadingly display
them?
-kevin
pgpdTmR0oUIZQ.pgp
Description: PGP
On 09/28/2011 11:08 AM, Joop wrote:
>> is there a way in RT 4.x to reduce the information an unprivileged
>> user can see when he's accessing
>> his tickets via the RT webinterface?
>>
> Yes, use Callbacks to skip the transactions you don't want.
> The Callback you want to add is:
> /opt/rt3/loc
Lars Braeuer wrote:
Hello,
is there a way in RT 4.x to reduce the information an unprivileged user can see
when he's accessing
his tickets via the RT webinterface?
Yes, use Callbacks to skip the transactions you don't want.
The Callback you want to add is:
/opt/rt3/local/html/Callbacks/moco
Thomas,
* Thomas Sibley [09/28/2011 10:20]:
> You could use the Once there callback to add your own column,
> RequestorNames or RequestorFormatted (and use ShowUser).
>
> https://github.com/bestpractical/rtx-ticketlist-transactions has
> examples of the two callbacks you'd want to hook.
thanks
Hello,
is there a way in RT 4.x to reduce the information an unprivileged user can see
when he's accessing
his tickets via the RT webinterface?
The only information I want the user to see are the replies concerning his
tickets and no other
information like the change of owner, addition or remov
On 09/28/2011 10:11 AM, Daniel De Marco wrote:
> yes, they do. For example in the dashboard I have both the Requestor and
> LastUpdatedBy fields. For the same person I get the full email in the
> Requestor field and the username in the LastUpdatedBy field...
Just looked at the column map in
share/
yes, they do. For example in the dashboard I have both the Requestor and
LastUpdatedBy fields. For the same person I get the full email in the
Requestor field and the username in the LastUpdatedBy field...
Daniel.
* Thomas Sibley [09/28/2011 08:38]:
> On 09/28/2011 07:58 AM, Daniel De Marco wrot
On 09/28/2011 09:16 AM, jm130794 wrote:
> Hello,
>
> For the moment we use RT 3.8.2. Tomorrow, we'll try to move to RT 4.0.2.
> We have a question : is it possible to authenticate our users with
> Kerberos with release 4.0.2 ?
Yes, and it's possible with 3.8.2 as well. You use the mod_auth_kerb
> The other problem such header matching creates is attaching email to
> completely unrelated existing tickets when a person tries to create a
> new ticket by replying to a ticket mail and clearing the subject and
> content.
>
> This question comes up on the mailing list from time to time. I sugg
Hello,
For the moment we use RT 3.8.2. Tomorrow, we'll try to move to RT 4.0.2. We
have a question : is it possible to authenticate our users with Kerberos
with release 4.0.2 ?
Thanks
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 2
On 09/28/2011 07:58 AM, Daniel De Marco wrote:
> thanks for your answer, however $UsernameFormat seems to only work for
> fields like LastUpdatedBy and OwnerName, but not for Requestors.
> I still have $UsernameFormat set, by default, to "concise", but in the
> dashboard for the requestor column I
On 09/28/2011 05:54 AM, Dr Tim Cutts wrote:
>> I recall some solution was posted a few years back to the list or
>> wiki, but don't remember anyone wrapped it as an extension.
>
> I suspect any such method will be quite fragile, since it will depend
> closely on the end user's mail user agent, an
Ruslan,
thanks for your answer, however $UsernameFormat seems to only work for
fields like LastUpdatedBy and OwnerName, but not for Requestors.
I still have $UsernameFormat set, by default, to "concise", but in the
dashboard for the requestor column I get email addresses.
Thanks, Daniel.
* Ru
Hi,
How users displayed in the UI controlled by config option $UsernameFormat.
On Wed, Sep 28, 2011 at 12:59 AM, Daniel De Marco wrote:
> Hi,
>
> is it possible to change the requestor field in dashboards so that it
> displays the requestor name instead of the requestor email address?
> It would
Hi,
I'm pretty sure it's doable, but there is no such thing out of the
box. You start from share/html/Elements/MyRT and move to
share/html/Elements/ShowSearch.
On Wed, Sep 28, 2011 at 1:06 AM, wrote:
> Hello -
>
> We've had several users ask if dashboards on the RT-at-a-Glance page could
> incl
On 28 Sep 2011, at 10:42, Ruslan Zakirov wrote:
> Hi,
>
> I recall some solution was posted a few years back to the list or
> wiki, but don't remember anyone wrapped it as an extension.
I suspect any such method will be quite fragile, since it will depend closely
on the end user's mail user ag
Hi,
I recall some solution was posted a few years back to the list or
wiki, but don't remember anyone wrapped it as an extension.
On Wed, Sep 28, 2011 at 9:33 AM, Kristofer Pettijohn
wrote:
> Hello,
>
> I am currently using OTRS, and am evaluating RT. One feature that OTRS has
> that is a requ
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