On Thu, Dec 8, 2011 at 11:43, Kriegers Horst wrote:
> Hello all,
>
>
>
> After 2 days of searching I don’t find any solution and now I need your
> help.
>
>
>
> I wich to automatically register Bcc user as AdminCc on ticket.
>
> Is there a configuration or a scrip to do this ?
If you mean one tim
?
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What do you see in /var/log/messages or /var/log/syslog
Also, what are the entries in /opt/rt4/var/log (error and access)? (is the
"click" registered?)
Do other things via de webinterface work? (is this the only problem your
seeing? e.g. ticket creation, editing some fields, etc.)
-- Bart
Op 8
Hello everybody
after a few commands with mysqlcheck on the table which belongs to ...
everything is fine
best regards
john s.
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Hi all,
How can I get category and description associated to a value of a custom field
we need that to use it in a scrip
Best regards
Marouane HIMDI
Ingénieur R&D
(Keys : monitoring, functionnal&load-Testing, request-tracketing, ... )
RT Training Sessions (http://bestpractical.com/s
On Thu, Dec 8, 2011 at 10:34, Bart wrote:
> Any suggestions on how to achieve the above without writing stuff in the
> ticket history?
With a silent flag that only available through API. rt-crontool +
custom scrip action is your friend.
--
Best regards, Ruslan.
RT Training Sessions (ht
I find the rt-crontool to be a bit confusing. I can search with it, set a
CF based on search results etc.
But the trick would be to do something like CF-'some cf'="Old CF Value" + 5.
Can the rt-crontool launch an internal RT scrip (e.g. a global scrip or
something like that) as action instead of
On Thu, Dec 8, 2011 at 13:30, Marouane Himdi wrote:
> Hi all,
> How can I get category and description associated to a value of a custom
> field
> we need that to use it in a scrip
my $cf = $ticket->LoadCustomFieldByIdentifier( "CF name");
my $value = $ticket->FirstCustomFieldValue( $cf->Name );
Thanks Ruslan for your reactivity
I'll test that
- Mail original -
De: "Ruslan Zakirov"
À: "Marouane HIMDI"
Cc: "rt-users"
Envoyé: Jeudi 8 Décembre 2011 11:01:58
Objet: Re: [rt-users] category & description for custom field
On Thu, Dec 8, 2011 at 13:30, Marouane Himdi wrote:
> Hi all,
Looking into this atm, might be a more "clean" way of doing this:
http://requesttracker.wikia.com/wiki/WriteCustomAction
-- Bart
Op 8 december 2011 11:01 schreef Bart het volgende:
> I find the rt-crontool to be a bit confusing. I can search with it, set a
> CF based on search results etc.
>
On Thu, Dec 8, 2011 at 14:01, Bart wrote:
> Can the rt-crontool launch an internal RT scrip (e.g. a global scrip or
> something like that) as action instead of the actions that I come across at
> the examples?
It's exactly what it does - replays custom condition, scrip and
template combination on
On Mon, Dec 5, 2011 at 10:52 PM, Yan Seiner wrote:
> Has anyone implemented TitleBox and Clock (and maybe other) widgets that
> can be used on dashboards?
>
> We rolled out our status board which shows the status of current jobs.
> The status board is a browser kiosk (no window decorations or menu
Hi,
Are you sure you modify correct template. For example you may be
changing global template named X while queue you test in also has
template named X.
On Mon, Dec 5, 2011 at 8:50 PM, Tim Dunphy wrote:
> hello list,
>
> I am attempting to have my rt instance include a link to 'take' the ticket
On Mon, Dec 5, 2011 at 8:05 PM, Daniel Garcia Mejia wrote:
> Set($SendmailPatch, "/usr/sbin/sendmail");
Typo. It should be Path, not Patch.
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
On Mon, Dec 5, 2011 at 5:28 PM, Givano wrote:
> Hi,
>
> have configured LDAP Import extension with RT 4.0.2 and getting following
> error message from script:
>
> [Mon Dec 5 11:24:47 2011] [error]: LDAP search failed Sizelimit exceeded
> (/usr/local/share/request-tracker4/lib/RT/Extension/LDAPImp
Damn, this really is kinda cool ^_^ (learn something new every day)
To recap what I did.
# Go to the place where all the actions are located
cd /opt/rt4/lib/RT/Action
# Copy EscalatePriority to TEST.pm, I needed an example ;)
cp EscalatePriority.pm TEST.pm
# Edit TEST.pm to look like this (fu
On Fri, Dec 2, 2011 at 10:49 PM, Yan Seiner wrote:
> I need to allow for the automatic creation of unprivileged users when we
> get emails from outside. Right now I create privileged users when they
> log in via LDAP:
>
> Set($AutoCreateNonExternalUsers, 1);
> Set($AutoCreate, {Privileged => 1});
On Thu, Dec 8, 2011 at 14:46, Bart wrote:
> One last question though, this custom action is only loaded when I
> explicitly call for it? (I assume yes, but want to be sure if it)
Yes. You can register it in database and use in scrips. You can also
use Argument value to control the action.
Check
On Thu, Dec 8, 2011 at 14:46, Bart wrote:
> sub Prepare {
> my $self = shift;
> my $new_value = $self->TicketObj-> FirstCustomFieldValue( 'Teller New' )
> + 5;
> $self->TicketObj->AddCustomFieldValue(Field => 'Teller New', Value =>
> $new_value, RecordTransaction => 0 );
> return
Ok,
Will do a little more adjusting, thanks for the help.
-- Bart
Op 8 december 2011 12:28 schreef Ruslan Zakirov het
volgende:
> On Thu, Dec 8, 2011 at 14:46, Bart wrote:
> > sub Prepare {
> > my $self = shift;
> > my $new_value = $self->TicketObj-> FirstCustomFieldValue( 'Teller
>
On Wed, Nov 30, 2011 at 5:14 PM, Sean McDaid wrote:
> Also where can the state of a status be defined, for example "cust_info"
> should be a Waiting state?
RT has only 3 states: initial, active and inactive. No waiting state,
stalled status that is in default lifecycle is still considered
active.
On Wed, Nov 30, 2011 at 4:20 AM, Yan Seiner wrote:
> 29/Nov/2011:16:04:36 -0800] "GET /WSCNews/ HTTP/1.1" 403 26
>
> and that's it. I can change the file permissions on WSCNews to deny read
> access and I get the stock "Forbidden: You do not have permission" error
> message, but if I allow RT rea
On Mon, Nov 21, 2011 at 11:54 PM, Todd French
wrote:
> I’m trying to tidy up the notifications our users get on RT, currently we
> have in place a scrip that On Queue Change, Notify Admin CC’s. What I’d
> like to do is tweak this so that it only sends the notification for tickets
> that change wh
On Tue, Nov 15, 2011 at 12:02 AM, Kevin Falcone
wrote:
> On Mon, Nov 14, 2011 at 01:55:42PM -0500, Xin, Qiao wrote:
>> I created a Ticket transactions custom field named "Notification" and
>> applied to the "Incidents" queue of RTIR.
>> However, it is not shown in the page when I try to "Reply" o
I think I've finished it, only have some issues with the $RT::Logger->error
thing. The scrip won't launch when I have that part enabled, when disabled
it runs just fine O_o
package RT::Action::TEST;
use base 'RT::Action';
use strict;
use warnings;
sub Prepare {
return 1;
}
sub Commit {
Hi List
We have an RT system that's been running for over six years, and during
that time it has been upgraded from time to time and is now running 3.8.8
with MySQL. We're about to upgrade to 4.0.2, but I want to try to fix some
issues we've been having.
Back in the olden days, customisations wer
On 2011-12-07 22:16, Ruslan Zakirov wrote:
On Wed, Dec 7, 2011 at 10:11 PM, Gerard FENELON wrote:
Hi
I am using RT3.8.8
I have a CF where the "Link value to" contains
http://cvsweb/__CustomField__
RT generates a link but if I click on the link I get a 404 error using
Firefox.
I am pretty
On Thu, Dec 8, 2011 at 17:00, Bart wrote:
> I think I've finished it, only have some issues with the $RT::Logger->error
> thing. The scrip won't launch when I have that part enabled, when disabled
> it runs just fine O_o
$val is inside if {} block and lexically scoped, so it's not available outsi
On Thu, Dec 8, 2011 at 18:12, Gerard FENELON wrote:
> is it safe to change
> CustomField => { value => sub { $_[0]->Content }, escape => 1 },
> to
> CustomField => { value => sub { $_[0]->Content } },
> in _FillInTemplateURL ?
Only if you know what you're doing.
> Or should I change
> $
Russlan,
Thank you for your reply.
I have two problems.
First, I do not understand the code in the Notify.pm, I'm not a perl dev. : (
Second, I'm not sure I was clear in my question, sorry ...
My wish is to register as a user AdminCc which was declared as Bcc when
creating a new ticket b
On Thu, Dec 8, 2011 at 18:48, Kriegers Horst wrote:
> Russlan,
>
> Thank you for your reply.
>
> I have two problems.
> First, I do not understand the code in the Notify.pm, I'm not a perl dev. : (
> Second, I'm not sure I was clear in my question, sorry ...
> My wish is to register as a us
I've looked through the wiki and mailing list and didn't find mention of
something like this. My auto-reply has a line to direct users to our
FAQ (not RTFM, it predated RTFM and I've found no compelling reason to
port it all now). However, as one might guess, people still do not go
search for the
So this if statement would be more accurate: (to have the ability to have a
little more specific error log message)
if ($tstatus eq 'new') {
my ($status, $msg) =
$self->TicketObj->AddCustomFieldValue(Field => 'aantal_minuten_new', Value
=> $self->TicketObj->FirstCustomField
On Thu, Dec 8, 2011 at 19:12, Steve Huston wrote:
> I've looked through the wiki and mailing list and didn't find mention of
> something like this. My auto-reply has a line to direct users to our
> FAQ (not RTFM, it predated RTFM and I've found no compelling reason to
> port it all now). However
Hi,
So far it's been a busy week for me O_o (lots of small things to-do)
I'll make a wiki page which will represent [the|a] "new" front page and
start creating a structure, or somewhat a structure, on it so that everyone
can help work on it + so we have a starting point.
The page should be done
Hi,
In RT 3.x, one could do a full text "simple search" by entering
"fulltext:". I tried this in RT 4 but it doesn't work.
Is there a way to do a full text search in RT 4?
~ Tom
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
On 12/08/2011 01:28 PM, Thomas Smith wrote:
> Hi,
>
> In RT 3.x, one could do a full text "simple search" by entering
> "fulltext:". I tried this in RT 4 but it doesn't work.
>
> Is there a way to do a full text search in RT 4?
That syntax is still supported but by default non-indexed FTS isn't
On Tue, Nov 29, 2011 at 05:18:59PM +0100, Emmanuel Lacour wrote:
> On Tue, Nov 29, 2011 at 11:08:03AM -0500, Joe Harris wrote:
> > Has anyone ported the Calendar plugin to rt4? I installed it in the
> > new version (4.0.4). It shows on the home screen, but there is not a
> > link to the full cale
On Wed, Nov 30, 2011 at 09:28:53AM +0100, Nehmer Torben wrote:
> Hi,
>
> > It wouldn't work. Most times it's easier to use
> > $tickets->FromSQL("Queue = 'x' AND (Status ...)") instead of Limit*
> > calls. LIKE adding % around arguments is historical thing. Use
> > MATCHES.
>
> Using OPERATOR =>
Hi,
we have created a simple web interface for our users - they can now easily
create tickets and this works, in general, very well. We have provided some
custom templates for our queues (in German) and they are being used by RT.
However, we have not yet customized all templates and RT uses the
On Fri, Dec 9, 2011 at 01:01, Stefan Vollmar wrote:
> Hi,
>
> we have created a simple web interface for our users - they can now easily
> create tickets and this works, in general, very well. We have provided some
> custom templates for our queues (in German) and they are being used by RT.
> H
I have had this configured in my RT 4.0.4 installation as follows:
Set(%FullTextSearch,
Enable => 1,
Indexed => 0,
);
but the results when using fulltext: I don't get the
expected results. Searching for things that ought to return dozens of hits
return maybe 2 or 3.
I will try to dig i
This is the same configuration I have in my 4.0.2 installation. Seems like to
get full benefits from it I needed to restart MySQL and of course Apache.
Maybe this will help. I've hardcoded the fulltext: directive into the simple
search, and it works beautifully for us here.
From: rt-users-bo
On 12/08/2011 04:36 PM, Dave Pascoe wrote:
> I have had this configured in my RT 4.0.4 installation as follows:
>
> Set(%FullTextSearch,
> Enable => 1,
> Indexed => 0,
> );
>
> but the results when using fulltext: I don't get the
> expected results. Searching for things that ought to re
On 12/08/2011 04:54 PM, Thomas Sibley wrote:
> On 12/08/2011 04:36 PM, Dave Pascoe wrote:
>> I have had this configured in my RT 4.0.4 installation as follows:
>>
>> Set(%FullTextSearch,
>> Enable => 1,
>> Indexed => 0,
>> );
>>
>> but the results when using fulltext: I don't get the
>> ex
Where do I go to find this path? The content area of a RTFM article cannot be
edited.
lib/RT/FM/Introduction.pod
Regards,
Robert Hayward
Systems Support Engineer | Axispoint, Inc.
350 Madison Avenue, 4th floor, New York, NY 10017
Office: 212-920-2692 | Mobile: 267-231-5541
Email: rhayw...@ax
On Fri, Dec 9, 2011 at 02:21, Robert Hayward wrote:
> Where do I go to find this path? The content area of a RTFM article cannot
> be edited.
>
> lib/RT/FM/Introduction.pod
docs/customizing/articles_introduction.pod
>
> Regards,
> Robert Hayward
--
Best regards, Ruslan.
RT Training Se
I'm having a bit of trouble getting ExternalAuth to work. I've scoured
the archives and the net and found many suggestions, but none have made any
changes.
- I've setup logging to go to a seperate file, but all I get is a Login
Failure message in this file when I try to login:
[Thu Dec 8 23:38
My bad. I wasn't expecting that Status=resolved tickets were not going to
be searched. Operator error. I also learned that you can pass status into
SimpleSearch right from the search box. Solves my needs.
Thanks for the responses.
RT Training Sessions (http://bestpractical.com/service
> it's not. Incoming mail has no Bcc field, MTA deleted it during processing.
Thanks for your answer.
Regards,
Horst
> -Message d'origine-
> De : ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] De la part
> de Ruslan Zakirov
> Envoyé : jeudi, 8. décembre 2011 16:11
> À : Krieg
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