On Sat, 17 Dec 2011, nectar wrote:
create ticket#5 or other new tickets with the same email content. More
...
I tried to check RT configure, postfix configure and apache configure
files. Still can not find solution. Do you have advise?
I had such behavior, when my MTA (in my case exim, not
On 12/16/2011 10:57 AM, Joe Kirby wrote:
Our organization has not used RTFM at all and when I begin to explore
Articles within RT 4.04 I see a couple of things that I think may be our
lack of experience with this aspect.
1. There does not seem to be a way for me to add any Content since it
Hey folks,
I'm trying to run validator and am running into the following error :
Executing query: SELECT m.id, g.id, g.Instance
FROM
Groups g JOIN ACL m ON g.id = m.LastUpdatedBy
WHERE
g.Domain = ?
AND g.Type = ?
[Mon Dec 19 15:38:54 2011] [warning]: DBD::mysql::st execute failed:
Christonph,
Thanks for you reply. But I do not know how to test, tried to test
rt-mailgate, get blow information.
# echo tr-lai |/opt/rt4/bin/rt-mailgate --queue sales --action
correspond --url https://domain/rt --debug
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/SjjXGauJZ7/SzAAaaBYHJ'
Circumstances :
I've got a clean install of 4.0.4, bringing in a DB from 3.8.7
I import the mysql dump I made, run the vulnerable passwords,
shrink-transactions and shrink cgm scripts, but when I check with validator,
I get that error. Any suggestions?
Did you run the DB upgrade scripts?
Curse my over-exuberance.
I forgot step 6b in the readme. Obviously Validator is going to fail if
the DB schema is off, and other assorted dumbs.
Many thanks to Kevin's swift and accurate catch of it on the chat-room!
RTFM. Always RTFM.
Thanks!
A
On 11-12-19 10:39 AM, Arnon Clark wrote:
Sir,
Installed RT4.0.4 on CentOS 5.4 box, make new database from RT or
restore mysql file, everything looks well. But cannot get result of
search Chinese character.
For example, if ticket subject is Best Practical 公司, then we can
search Best or Practical to list this ticket, but 公司 get no
On Fri, Dec 16, 2011 at 08:24:02AM -0500, mja...@guesswho.com wrote:
This may be a bug in the way attachments are handled in 4.0.4.
We recently spun up a new instance of RT 4.0.2, then upgraded to 4.0.4.
Running on Centos 5.7
using MySQL. Yesterday we were at ticket #53. A user
On Fri, Dec 16, 2011 at 05:24:41PM +0100, Gerard FENELON wrote:
Hi
One of my privileged users A was able to add another user B as AdminCc
even though that second User B does not have the WatchAsAdminCc right as
far as I can make
out.
That right only affects your ability to add
On Tue, Dec 20, 2011 at 01:02:02AM +0800, nectar wrote:
Christonph,
Thanks for you reply. But I do not know how to test, tried to test
rt-mailgate, get blow information.
# echo tr-lai |/opt/rt4/bin/rt-mailgate --queue sales --action
tr-lai is not a valid mail message, so this will never
Thanks Kevin
Is there a way to prevent this behaviour ?
Sometimes I end up with Customers in AdminCc of tickets ...
Gerard
On 2011-12-19 19:01, Kevin Falcone wrote:
On Fri, Dec 16, 2011 at 05:24:41PM +0100, Gerard FENELON wrote:
Hi
One of my privileged users A was able to add
On Tue, Dec 20, 2011 at 01:30:53AM +0800, nectar wrote:
Sir,
Installed RT4.0.4 on CentOS 5.4 box, make new database from RT or
restore mysql file, everything looks well. But cannot get result of
search Chinese character.
For example, if ticket subject is Best Practical 公司, then we can
On Mon, Dec 19, 2011 at 07:10:36PM +0100, Gerard FENELON wrote:
Thanks Kevin
Is there a way to prevent this behaviour ?
Sometimes I end up with Customers in AdminCc of tickets ...
User education/training.
Otherwise you have to write a Scrip that takes unprivileged users off
of tickets (or
Hello,
I opened a bug for the issue I described below, but no one else has
confirmed that their install is behaving the same way. If someone out there
with a test install of rt 4.0.x (preferably 4.0.4) could try the steps
outlined below I would really appreciate it. It seems to occur in both of
Does anyone use any opensource generator to generate reports from RT? Any
existing template I could take a look please?
Thomas Lau
Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555
Hong Kong . Singapore
kevin,
a. search from RT as http://domain/Search/Simple.html?q=中文;, RT got:
Found 0 tickets
b. search database using SQL as SELECT * FROM `rt4`.`Tickets` WHERE
( `Subject` LIKE '%中文%' ), database got: Showing rows 0 - 0 (1
total, Query took 0.0003 sec)
Does it mean that we can search Chinese
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