All,
I'm enjoying configuring RT 4. It is so clean and simple. I was wondering
if it is possible to configure a group signature for the group instead of
individual user signature.
We have a IT team group with 50 admins. I'd like all of the users to carry
a signature that has a URL link, phone
All,
I have a Priority as a String plugin configured. Here is my configuration
below.
Set( %PriorityAsString, ( Low = 0, Low-Med = 25, Med = 50, High = 100
) );
Set( @PriorityAsStringOrder, qw( High Med Low-Med Low ) );
In RT Priority, I now see,
Priority: Low-Med/Low-Med or Med/Med
I'd
Hi Kevin,
Thanks very much for reading the logs in better details than myself :)
i.e. 120104 8:21:24 [ERROR] /usr/sbin/mysqld: Table './rt3/sessions'
is marked as crashed
I have managed to get the schema of sessions table and replace it.
RT 3.8.8 now functioning normally.
Thank very much
$self-TicketObj-DeleteWatcher(
Type = 'Requestor',
Email = 'randy.bl...@buckle.com',
Silent = 1);
Omit the Silent if you want an History entry.
-Chris
Am 04.01.2012 23:10, schrieb Randy Black:
Anyone?
Need to strip the requestor on create for a specific queue.
Thanks,
Randy
Thanks! But what is the wild card for the email value? I need them all
stripped.
Thanks again!
-Original message-
From: Christian Loos chr.l...@googlemail.com
To: Randy Black randy.bl...@buckle.com
Cc: rt-users@lists.bestpractical.com
Sent: Thu, Jan 5, 2012 10:59:01 GMT+00:00
Hello,
I installed everything as described here by Dale/ documentation from
docs/full_text_indexing.podc , documentarion by sphinxsearch but i got
this error:
RT: DBD::mysql::st execute failed: Unable to connect to foreign data
source: failed to resolve searchd host (name=localhost) at
Hi, I have problem with global script 2 'On Owner Change notify Owner':
1.-I create a new ticket and put owner (for example 'Person1' , where
his email is examp...@example.com)
2.-In another account, I open the same ticket and steal.
3.-I see this in terminal:
[Thu Jan 5 11:40:44 2012]
There is no wildcard value.
You have to remove each requestor.
You can loop over $self-TicketObj-RequestorAddresses
-Chris
Am 05.01.2012 12:22, schrieb Randy Black:
Thanks! But what is the wild card for the email value? I need them all
stripped.
Thanks again!
RT Training Sessions
Sounds like it cannot connect to the sphinx server. Can you confirm that
sphinx is running (ps -eaf |grep searchd ) and that it is running on the port
specified in the attachmentsindex create statement (mysql show create table
AttachmentsIndex; )? I believe the default port is 9312 but the
Hi,
I think I found a (strange) bug in RT. You can reproduce it in the
following way:
- Send an email into your RT with non-ascii characters in the Subject (eg.
accented characters)
- Open the created ticket and start to write a comment
- Modify the Subject (eg. add some random characters to the
Take Med/Med for example, first Med means Priority, the sencond one
means Final Priority.
you can avoid the second one if you don't set Final Priority
sunnavy
On 12-01-05 15:41, RT User wrote:
All,
I have a Priority as a String plugin configured. Here is my configuration
below.
Set(
Hi!
I create this simple script in new queue:
Description: Notify Owner On Create
Condition: On create
Action: Notify Owner
Template: Global: Transition
Phase: TransitionCreate
I create a ticket on this queue and assign one Owner (for example
'Person1'), and I see on the terminal:
Seriously, that’s no good. I need to remove everything from the requestor or
change it to an internal user (nobody, root). I cannot be sending out emails
for this queue. A postfix overhaul is too big to fix a problem that I am think
could/should be easily done in RT.
Any other suggestions?
On 5 Jan 2012, at 13:17, Randy Black wrote:
Seriously, that’s no good. I need to remove everything from the requestor or
change it to an internal user (nobody, root). I cannot be sending out emails
for this queue. A postfix overhaul is too big to fix a problem that I am
think
On Thu, Jan 05, 2012 at 01:20:22PM +, Tim Cutts wrote:
On 5 Jan 2012, at 13:17, Randy Black wrote:
Seriously, that’s no good. I need to remove everything from the requestor
or change it to an internal user (nobody, root). I cannot be sending out
emails for this queue. A postfix
Looks like that extension has not had any work since 2010, therefore
should it not be used on a rt4 instance?
Thanks,
Randy
-Original Message-
From: Tim Cutts [mailto:t...@sanger.ac.uk]
Sent: Thursday, January 05, 2012 7:20 AM
To: Randy Black
Cc: Christian Loos;
I didn't say anything about postfix.
You have to remeove every single requestor within your RT scrip.
There is no method to remove all requestors so you have to loop over
all requestors and remove them one by one.
-Chris
-Ursprüngliche Nachricht-
Von: Randy Black
So there is no regex or anything that will wild card that? Weird.
Anyway, I know you didn't mention postfix, I was preempting the fix or filter
it with your MTA answer.
The obstacle of removing them one at a time in a loop, is that the emails come
from outside of our domain. Not knowing
On Thu, 5 Jan 2012, Randy Black wrote:
The obstacle of removing them one at a time in a loop, is that the
emails come from outside of our domain. Not knowing these addresses
it's impossible to remove them before other scrips fire off. The emails
back to them on create notify and other
On 01/05/2012 08:35 AM, Randy Black wrote:
Looks like that extension has not had any work since 2010, therefore
should it not be used on a rt4 instance?
Take Ken's suggestion and just make blank templates in the queue you
don't want to send email. It's a heck of a lot simpler, doesn't require
For what it's worth, subjects like the above aren't very useful. The
most likely answer is usually not a bug and a subject descriptive of
the specific problem makes the archives more accessible. :)
On 01/05/2012 08:06 AM, Daniel Garcia Mejia wrote:
Description: Notify Owner On Create
(This is a much better subject.)
On 01/05/2012 06:40 AM, Daniel Garcia Mejia wrote:
Hi, I have problem with global script 2 'On Owner Change notify Owner':
1.-I create a new ticket and put owner (for example 'Person1' , where
his email is examp...@example.com)
2.-In another account, I open
How does this affect the flow of requests coming in and hitting the
global scripts?
Forgot to mention, we are using rt-mailgate with only one email address
to queue address mapping. The requests are then moved to queues based
on scrips and subject conditions.
Thanks All for your help!
Randy
[...]
2.-In another account, I open the same ticket and steal.
3.-I see this in terminal:
[Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat #247/2135 - Scrip 2
On Owner Change Notify Owner
[Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat No recipients found.
Not sending.
It is normal? I want
On 01/05/2012 09:55 AM, Franzini, Gabriele [Nervianoms] wrote:
2.-In another account, I open the same ticket and steal.
3.-I see this in terminal:
[Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat #247/2135 - Scrip 2
On Owner Change Notify Owner
[Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat No
On Thu, Jan 05, 2012 at 06:23:56AM +, Asanka Gunasekera wrote:
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq
Subject: Approve purchase
On Thu, Jan 05, 2012 at 03:33:34PM +0530, RT User wrote:
I'm enjoying configuring RT 4. It is so clean and simple. I was wondering
if it is possible to
configure a group signature for the group instead of individual user
signature.
We have a IT team group with 50 admins. I'd like
On Thu, Jan 5, 2012 at 6:37 PM, sunnavy sunn...@bestpractical.com wrote:
Take Med/Med for example, first Med means Priority, the sencond one
means Final Priority.
you can avoid the second one if you don't set Final Priority
Thank you! I'd prefer having only priority and not the final
On Thu, Jan 05, 2012 at 10:13:59AM -0500, Thomas Sibley wrote:
On 01/05/2012 09:55 AM, Franzini, Gabriele [Nervianoms] wrote:
2.-In another account, I open the same ticket and steal.
3.-I see this in terminal:
[Thu Jan 5 11:40:44 2012] [info]: ***@cesca.cat #247/2135 - Scrip 2
On Owner
I've been asked to do some major customizations to the RT interface at my
organization. For instance, I'd like to change some of the menus and I'd also
like to change or add items to the basic categories in tickets, such as The
Basics, People, Reminders, etc. I know these questions aren't
See screenshot that I captured from webmin for the Tickets table - there are
missing tickets in the range between 53 and 184. I have not run shredder or
manipulated the database in any way. All I can add is that a user submitted a
mysql database dump as an attachment that exceeded the allowed
On Tue, Jan 03, 2012 at 10:43:54AM -0700, Brent Wiese wrote:
That's what a User-defined Group is. It is a subset of Privileged users
that you put in as members.
Yeah, I have those. Everyone I want to display is in a group I've defined,
but I didn't want to assume I could populate on
Thanks everyone for yor help. The following will take a ticket based on
the conditions you specify in the prep code $match string and then
identify the 'Requestors', remove them, assign it to the queue you want
and change the owner to whomever you desire.
Hope it helps.
This is what I did:
I have done this in my version of the extension:
https://github.com/cloos/rt-extension-priorityasstring/commit/e8cac512d669b38a170de423c9cd13cd9bcfad95
-Chris
Am 05.01.2012 16:45, schrieb RT User:
Thank you! I'd prefer having only priority and not the final priority.
Where do I remove final
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