Hi all,
I'm wondering how I can change the owner of already assigned tickets. If a
normal user tries to do this, RT says:
'You can only reassign tickets that you own or that are unowned.'
I think this is okay, so I can avoid random assigning to someone else.
Now I tried to change the owner
Hi,
Steal first then assign. Search in archives for alternatives.
On Thu, Jan 19, 2012 at 17:11, declaya chocoboselp...@gmx.de wrote:
Hi all,
I'm wondering how I can change the owner of already assigned tickets. If a
normal user tries to do this, RT says:
'You can only reassign tickets
Thank you both.
These are groupings of the _rights_ themselves, not
groupings of _things_ rights are granted to.
That was my major hang-up. I didn't really understand
what they were.
Ken,
We've been using RT 3.x for ~6 years now. This new
organizational UI element threw me off in 4.x.
On
Hi,
What is the status of support of HTML Emails with RT ?
I noticed that they are properly received.
However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I could not find anything explicit in the
Correct me if I am wrong, but there is a mod which could modify the mail and
turn to html. The problem is that when we upgrade RT it will be part of
dependency to deal with in the future
--
BlackBerry solution provided by www.principleone.com
- Original Message -
From:
On 01/19/2012 10:42 AM, Philippe Fremy wrote:
What is the status of support of HTML Emails with RT ?
I noticed that they are properly received.
However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I
On 01/19/2012 10:52 AM, Thomas Lau wrote:
Correct me if I am wrong, but there is a mod which could modify the mail and
turn to html. The problem is that when we upgrade RT it will be part of
dependency to deal with in the future
This is a core RT feature, not a mod. See my answer to the
On 01/19/2012 01:54 PM, Ronald J. Yacketta wrote:
Sorry to breath life into this dead thread but I am having issues with
Radio / Check lists.
I have the following CF configured and it disables as a Multi Select Box.
Can you save the HTML from the CF modify page and send it to us?
What are
On Thu, Jan 19, 2012 at 01:54:45PM -0500, Ronald J. Yacketta wrote:
On 9/12/2011 1:59 PM, Kevin Falcone wrote:
On Mon, Sep 12, 2011 at 10:50:05AM -0700, Shawn O'Connor wrote:
I recently upgraded from RT 3.8.8 to RT 4.02. I'd like to use one of
the new custom fields, radio list but I can't find
Ronald,
Did you try by adding 'resolved' as an active status?
Just a thought. Haven't checked it out, myself.
Kenn
On Wed, Jan 18, 2012 at 7:22 AM, Ronald J. Yacketta yacke...@potsdam.eduwrote:
Hello all!
I have been stumbling around trying to display 'resolved' status in
Quicksearch, so
On Wed, Jan 18, 2012 at 04:33:20PM -0700, Brent Wiese wrote:
My assumption is I would need to build a new template. What I
can't figure out is the code
that goes in the template so the text I'm adding isn't just parsed
as the message content
itself.
You may want to review
Hello,
I am working through a scrip to change change the queue to the current
user's default queue setting on Take. I have everything working when
setting to a static queue string, but I can't seem to get the current
user's default queue value.
It seems like it would be something like:
I just ran into similar issue and it seems that:
return 1 unless $self-TransactionObj-Type eq ‘Take’;
does not work in RT 4.0.4. I checked the Transactions table in the database
and it looks like the type is inserted as Set when clicking the Take
button. I found a CustomConditionSnippet for Take
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