Hi,
i want to hide certain options available in Tools Tab based on
User Group, for example Group A user should have that option
displayed, while Group B user should not find that option.
HideConfiguration doc works for only Configuration tab but i need for
other tabs, child tabs.
Thanks in
Hello Ruslan,
Strangely enough it worked on my production server (RHEL 5) with one
3.6.4 RT instance + one 4.0.4 RT, while I was not able to start Apache
(Segmentation fault) with the very same configuration on my test
server (Fedora 5) where I have many 3.6, 3.8 RT instances + one RT
4.0.4.
Hi All,
Anyone knows how to control owners drop down list for ticket creation
I only want to list the users (currently my rt show every one even the
requester as well)
--
www.opensourcer.net
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6,
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
From: Asanka Gunasekera
Put a conditional on script On Correspond Open Tickets
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
Maybe ACL problem, you should unset unprivileged users to own tickets.
This control is made from ACL Own Ticket so you can create a group that can
own ticket and go to every group/user and remove this ACL.
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55
Hi,
I've been trying to create a callback for adding the Queue change field to
tue comment/reply page. (update.html)
In order to do so I've been using the existing Extension
RT::Extension::CustomFieldsOnUpdate as an example.
Initially to add the Queue field to this extension and to see if it
This is my first attempt at answering a post on this list, so bear with me..
Here's an idea for a solution. In $RTHOME/local/html/Elements/Tabs you
can put if clauses based on methods for the $session object. I don't
know which methods are available but I suppose you could find one that
says
Hi list,
I'm running on RT 3.8.7.
I have some fonctionnal user which appear in the Query Builder, in the list
of possible tickets owners.
I would to drop there users from the list. They don't have the Own Ticket
right. They are only used as admin-cc in queues, and are not privileged.
But they
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created for approvals the owner is nobody rather than the person who is
approving the ticket.
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote:
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: Approvals-PO
This _won't_ work. You _need_ to use the
Hi,
This list select more people than it should if you grant OwnTicket to a role.
I'm pretty sure RightsMatrix worked with RT 3.8.x, may be older versions.
You can always `select * from ACL where RightName = 'OwnTicket'` and
work from there.
On Mon, Feb 13, 2012 at 18:23, Anthony BRODARD
On Fri, Feb 10, 2012 at 03:45:25PM -0500, Scott Pestana wrote:
For example: one user can send in emails to the RT queue and
proceed normally. However if he tries to log in to the web version,
the RT system treats him like is associated with a different queue
than the rest of our users.
On Sat, Feb 11, 2012 at 09:53:49PM +0100, Haim Dimer wrote:
1. RT moves the ticket to the new Queue
2. RT then runs the scrip with the Notify New Owners Template
3. RT realizes that User A cannot work Queue 2
4. RT disowns User A from the Ticket and attributes it the Nobody
The fact that
On Mon, Feb 13, 2012 at 03:19:29PM +0100, Haim Dimer wrote:
This is my first attempt at answering a post on this list, so bear with me..
Here's an idea for a solution. In $RTHOME/local/html/Elements/Tabs you
can put if clauses based on methods for the $session object. I don't
Please don't
On Mon, Feb 13, 2012 at 06:17:04PM +0100, Anthony BRODARD wrote:
About the SQL request, we have only 1 occurrence of an AdminCc with the
OwnTickets right,
but the queue is disable, and the right didn't concern the users displayed
in the list.
All others occurences have the entry
Does anyone know what version of Perl RT 4.x prefers?
I worked out a good recipe for installing RT 3.x on Mac OS X Server
10.6 which involved giving RT it's own copy of perl 5.8.9, built
exactly the way RT wants.
RT 3.x won't compile on Perl 5.12 and wants Perl built
single-threaded and
On Mon, Feb 13, 2012 at 12:07:33PM -0500, Steve Sisak wrote:
I worked out a good recipe for installing RT 3.x on Mac OS X Server
10.6 which involved giving RT it's own copy of perl 5.8.9, built
exactly the way RT wants.
RT 3.x won't compile on Perl 5.12 and wants Perl built
single-threaded
I am working to configure a new ticketing system.
I have RT setup to pick up mail via FetchMail.
I am also running OpenNMS. From time to Time OpenNMS send an email for a
problem. It has a notice number.
This problem is recorded in RT as a ticket like this...
Notice #486: HTTP down on
On Mon, Feb 13, 2012 at 06:30:26PM +, Howell, Van wrote:
I am working to configure a new ticketing system.
I have RT setup to pick up mail via FetchMail.
I am also running OpenNMS. From time to Time OpenNMS send an email for a
problem. It has a
notice number.
This
Cheers, didn't know I could use HTML in the AfterWorked file.
Will have a look at the page code (as displayed in the screenshot) and see
if it's indeed called inside the table.
If so then your snippet would probably do the trick, thanks :)
-- Bart
Op 13 februari 2012 17:56 schreef Ruslan
At 1:18 PM -0500 2/13/12, Kevin Falcone wrote:
RT 3.x won't compile on Perl 5.12 and wants Perl built
single-threaded and with other special options -- giving RT a
private Perl install to chew on works fine, however. The RT docs
don't seem to have been updated in a long time.
I run RT
I'm trying to write a scrip that will parse the content of a ticket transaction
after the ticket has been resolved and prevent any ticket with the reply
thanks, Thank you!, no problem, etc and variations of those from reopening
the ticket as it throws our SLA metrics off. The only problem I'm
Got it configured, It works well.
Thanks for your help.
Van Howell
System Administrator
Lubbock Christian University
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, February 13,
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