Hi,
The tutorial doesn't work for me on 4.0.5. I'm also trying to find an
alternative.
The code I'm putting in
RTInstallationDir/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap/ColumnMap
is being seen, because if I make a deliberate error it fails to compile, but
it doesn't
Is the same businness for the old 3.8 versions?
Or does in this context an other way leads to sucess
best regards
john s.
--
View this message in context:
http://old.nabble.com/reconfigure-rt-tp33405103p33412642.html
Sent from the Request Tracker - User mailing list archive at
if you do not insist to use the priority system from RT with 0-100 you may
have a look at this plugin:
http://search.cpan.org/dist/RT-Extension-PriorityAsString/
http://search.cpan.org/dist/RT-Extension-PriorityAsString/
best regards
john s.
--
View this message in context:
Hello,
SELECT execmodule FROM scripactions WHERE id=16; -- returns 'CreateTickets'
SELECT * FROM scrips WHERE scripaction=16; -- no rows
However, tickets are created. Why ?
RT Training Sessions (http://bestpractical.com/services/training.html)
*
On 29 Feb 2012, at 09:09, Jeffery, Guy wrote:
Hi,
The tutorial doesn't work for me on 4.0.5. I'm also trying to find an
alternative.
The code I'm putting in
RTInstallationDir/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap/ColumnMap
is being seen, because if I make a
Hi,
You need fixes from 4.0/context-on-custom-fields branch.
On Tue, Feb 28, 2012 at 20:32, Jim Lesinski jim.lesin...@gmail.com wrote:
I turned on debug (*new to me) and it looks like this is the relevant error
in the logs:
Feb 28 11:22:11 buf-rtdev RT: Permission denied. User #63 has no
On Wed, Feb 29, 2012 at 14:34, Arthur Rance arthur_ra...@hotmail.com wrote:
Hello,
SELECT execmodule FROM scripactions WHERE id=16; -- returns 'CreateTickets'
SELECT * FROM scrips WHERE scripaction=16; -- no rows
However, tickets are created. Why ?
CreateTickets scrip action is not
On 2/22/2012 10:55 AM, Thomas Sibley wrote:
Ah, yes.
I made tests with on create scrip
---
my $AttachObj = $self-TransactionObj-Attachments-First;
my $content = $AttachObj-Content;
if ( $content =~ s/^\Qaddcc:\E\s*(\S+)\s*$//im ) {
$self-TicketObj-AddWatcher( Type = Cc,Email = $1);
}
Hello Diaulas
You can modify your cloned queues with your own groups ...
but make an backup of the files
Modify the following lines :
QueueWizard/Admin/index.html:
$clone_admin-LoadUserDefinedGroup($clone_queue-Name .
_yourownadminname);
QueueWizard/Admin/index.html:push @errors,
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Dave,
On 29/02/12 13:30, john s. wrote:
Not sure which of you can best advise on this - I've got a job on
the new HRA server to do the daily transfer to the CRIS server:
pscp.exe -pw newone
c:\PSenterprise\Bulkinput\CRIS_EXTRACT_STAFF.csv
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Apologies,
I have no idea how this fell onto rt.
Giuseppe
On 29/02/12 13:43, Giuseppe Sollazzo wrote:
Content-Type: text/plain; charset=ISO-8859-1
Hi Dave,
On 29/02/12 13:30, john s. wrote:
Not sure which of you can best advise on this -
Hi folks
I am glad to join this community.
We are running rt-3.8.6.
Reports for RT stopped working.
I investigated where syslog shows a lot of errors for failure to login.
Being suspicious I decided to run basic sql commands to see if I can login.
Mind you I can log into the system via
On 02/29/2012 04:40 AM, john s. wrote:
Is the same businness for the old 3.8 versions?
3.8 doesn't include the arguments ./configure was run with at the top of
/opt/rt3/etc/RT_Config.pm, so you'll need to make sure you remember them
correctly.
Thomas
RT Training Sessions
On 02/29/2012 12:58 AM, nickyflavier wrote:
However, when I am creating a new script based on this guideline
http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues , the Action:
Extract Custom Field Values is not on the select option list.
How do I know If I have installed the
On 02/27/2012 12:20 PM, Todd French wrote:
Background info: running RT4.0.2, and$MoreAboutRequestorExtraInfo
is enabled:
Set($MoreAboutRequestorExtraInfo, “WorkPhone, Organization”
As the administrator of RT, I can see the data for both fields in
the web
Hi all
We are working with 3.8.8. we have the following problem:
When any HTML correspond/comment with attachments (i.e doc file) sent to RT
from outlook (i.e. outlook 2010), the system sends plain/text part rather
than html part.
I found that outlook 2010 and 2007 include
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi,
we're trying letting users access RT.
It seems that unprivileged users see Comments, although they are not
notified via e-mail. What's the relevant privilege I need to check?
Thanks,
Giuseppe
- --
Giuseppe
Look at Queue rights (groups and users )
On left panel look at Unprivileged menu.
They shouldn't have Rights for Staff - View ticket private commentary
checked.
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Hi Kevin,
I tried your suggestion, but still same error.
Any ideas as to what else I could try?
Thanks,
Walid
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: quinta-feira, 23 de
Hi there,
I am using the following code to create tickets on the CLI:
rt create -t ticket set subject=test cli ticket set queue=IT Support set
CF-Category=Request
Which is working fine; however I would also like to be able to set a link to an
article at the point of creation for this ticket
I'm afraid linking tickets to articles are not supported in REST for now.
sunnavy
On 12-02-29 17:08, Witts J Mr wrote:
Hi there,
I am using the following code to create tickets on the CLI:
rt create -t ticket set subject=test cli ticket set queue=IT Support set
CF-Category=Request
Good afternoon,
I am just trying to get RT up and running. I am getting an odd error while
using fetchmail to grab email from Gmail. I am running RT 4.0.1 on Ubuntu
10.04. below are my fectmailrc file and the fetchmail log file. I have
daemon commented out so I could run the command by
On 02/29/2012 03:43 PM, April Rosenberg wrote:
Can't locate object method DistinctFieldValues via package
RT::Queues at /usr/share/request-tracker4/lib/RT/System.pm line 236.
This indicates your version of DBIx::SearchBuilder is older than 1.59.
What does:
perl -e 'use DBIx::SearchBuilder
DBIx::SearchBuilder version required--this is only version 1.56 at -e
line 1.
BEGIN failed--compilation aborted at -e line 1.
Thank you! I will look at upgrading that!
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On 02/29/2012 04:02 PM, April Rosenberg wrote:
DBIx::SearchBuilder version required--this is only version 1.56 at -e
line 1.
BEGIN failed--compilation aborted at -e line 1.
Thank you! I will look at upgrading that!
While this is indeed the problem, I'd be concerned about other module
That did fix it. We had built our own 4.0.1 last fall (but the project
was deprioritized) when there wasn't an Ubuntu package yet. Since we were
having errors (This one and a couple of others) we were looking at making
a 4.0.5 based off the 4.0.4 package.
April
-Original Message-
From:
On 02/29/2012 04:43 PM, April Rosenberg wrote:
That did fix it. We had built our own 4.0.1 last fall (but the project
was deprioritized) when there wasn't an Ubuntu package yet. Since we were
having errors (This one and a couple of others) we were looking at making
a 4.0.5 based off the
Please help.
We are running rt-3.8.6.
RT stopped working.
I investigated where syslog shows a lot of errors for failure to login.
Being suspicious I decided to run basic sql commands to see if I can login.
Mind you I can log into the system via http.
rt3# /usr/local/bin/rt ls -i
Posting the same content twice just to bump your topic is impolite.
On 02/29/2012 04:59 PM, csbender wrote:
I investigated where syslog shows a lot of errors for failure to login.
What are the syslog errors?
Being suspicious I decided to run basic sql commands to see if I can login.
What
Hello,
My setup of RT is ubuntu 11.10 with RT 4.0.1, I've setup some custom status
on LifeCycles and they are working pretty well except when my customer want to
see all active tickets.
Fragment of active status in LifeCycles
active = [ 'open', 'scheduled', 'started',
Dear Mr. Thomas,
Thanks, after doing the make initdb I had it enabled on the select list, I
will try extracting the custom field value and post the result here.
Thomas Sibley wrote:
On 02/29/2012 12:58 AM, nickyflavier wrote:
However, when I am creating a new script based on this guideline
31 matches
Mail list logo
