Try SLA extension from repository, there is a branch that implements this
report.
Ruslan from phone.
20.03.2012 0:38 пользователь David Hollinger david.hollin...@hwtears.com
написал:
I’m looking for an effective way to create/run a report on tickets from a
specific queue, with specific owners
Have you tried to delete them in ui?
Use rt-attributes viewer that is shipped with rt and installed into sbin
directory. Decide which one you need and just delete an attribute. As far
as I recall dashboards handle this properly.
Ruslan from phone.
19.03.2012 20:54 пользователь Tim Cutts
Hi,
I would like to automatically activate/enable accounts when account
are created.
Right now when accounts are created I must go to Access control and
check: Let this user access RT and Let this user be granted rights
(Privileged). In my case when some accounts are created automatically
a
We automatically close our tickets when replying to the requestor.
In RT3 I changed .../Ticket/Update.html
from:
if ($DefaultStatus =~ '~new$') {
$DefaultStatus = 'open';
}
We actually removed this code in 4.0, because all the status changes
are
On 20 Mar 2012, at 08:26, Ruslan Zakirov wrote:
Have you tried to delete them in ui?
Is that possible? These don't show up in the query builder is loadable saved
searches - they're the RT::System standard ones, not user or group saved
searches.
Use rt-attributes viewer that is shipped
Ruslan from phone.
20.03.2012 14:31 пользователь Tim Cutts t...@sanger.ac.uk написал:
On 20 Mar 2012, at 08:26, Ruslan Zakirov wrote:
Have you tried to delete them in ui?
Is that possible? These don't show up in the query builder is loadable
saved searches - they're the RT::System
You can do it with a scrip that checks creator's record and makes user
privileged and enabled.
Ruslan from phone.
20.03.2012 13:00 пользователь Adrian Stel adisa...@gmail.com написал:
Hi,
I would like to automatically activate/enable accounts when account
are created.
Right now when
Hi again.
I installa the new scenario, dump the old database and import in the new
database.
I try to upgrade the old to rt 4.0.5 installation.
I do a Make initalize-database
import the rt3 database on rt4 database and do:
./rt-setup-database --prompt-for-dba-password --action upgrade
From
Hi All,
I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this
problem
http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html
1 - u...@domain1.com send an email - the user is created and the ticket opened
2 - u...@domain2.com send an email - the user is not
Hello,
I'd like to create an user using RT API (with RT 3.8.7 on Ubuntu 10.04).
I tried in PHP with a request to /user/new using this post data :
id: user/new
Name: test
EmailAddress: t...@test.com
RealName: test
Lang: fr-fr
Organization: test
But all I got is a bad quest error :
RT/3.8.7
On 03/20/2012 07:15 AM, Diego Roccia wrote:
I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly
this problem
http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html
1 - u...@domain1.com send an email - the user is created and the ticket
opened
2 -
Is it possible that user test already exists?
sunnavy
On 12-03-20 13:38, Guillaume Hilt wrote:
Hello,
I'd like to create an user using RT API (with RT 3.8.7 on Ubuntu 10.04).
I tried in PHP with a request to /user/new using this post data :
id: user/new
Name: test
EmailAddress:
No, I got no users right now, it's a fresh install.
I tried again, adding Password and Privileged fields, same error.
Guillaume Hilt
Le 20/03/2012 14:13, sunnavy a écrit :
Is it possible that user test already exists?
sunnavy
On 12-03-20 13:38, Guillaume Hilt wrote:
Hello,
I'd like
Ok, I just noticed that, despite the error, the users were created in
the database.
Strange, but as long as it works.
Guillaume Hilt
Le 20/03/2012 14:16, Guillaume Hilt a écrit :
No, I got no users right now, it's a fresh install.
I tried again, adding Password and Privileged fields, same
Hello,
I was wondering if there are any tips/guides on migrating tickets from Trac to
RT?
Thanks,
Tom
On 20 Mar 2012, at 10:52, Ruslan Zakirov wrote:
Ruslan from phone.
20.03.2012 14:31 пользователь Tim Cutts t...@sanger.ac.uk написал:
On 20 Mar 2012, at 08:26, Ruslan Zakirov wrote:
Have you tried to delete them in ui?
Is that possible? These don't show up in the query
Hello folks.
Does anybody have an ERD (with relationships) for the databases for version
3.8.8 and 4.0.5 of RT? I tried to create one with MySQL Workbench but all I
can get is primary keys, are there any foreign keys or are the relationships
defined anywhere? If it includes Asset Tracker,
On 03/20/2012 12:28 PM, Jeff Lucas wrote:
Hello folks.
Does anybody have an ERD (with relationships) for the databases for
version 3.8.8 and 4.0.5 of RT? I tried to create one with MySQL
Workbench but all I can get is primary keys, are there any foreign keys
or are the relationships defined
Hi all,
Still with RT 3.8.7, I updated rtname and rt organisation from
support.domain.tld to domain to match our company name.
I don't have any tickets in the database.
But, now, RT won't work, it fails to find the queue for the new emails I
sent :
temporary failure - RT couldn't find the
I'm getting the below warning when I'm upgrading my RT 3.8.8 mySQL DB to RT
4.0.5.
I checked the source DB I used
mysql SELECT * FROM `rt388`.`Tickets` where Type = 'approval';
and the upgraded DB using the below command
mysql SELECT * FROM `rt405`.`Tickets` where Type =
On 03/20/2012 04:02 PM, senior.unix wrote:
I'm getting the below warning when I'm upgrading my RT 3.8.8 mySQL DB to
RT 4.0.5.
I checked the source DB I used
mysql SELECT * FROM `rt388`.`Tickets` where Type = 'approval';
and the upgraded DB using the below command
mysql SELECT * FROM
I get :
mysql select name from queues;
ERROR 1146 (42S02): Table 'rt405.queues' doesn't exist
I ran this on the source system too and get the same thing for its rt388 DB
Thomas Sibley wrote:
On 03/20/2012 04:02 PM, senior.unix wrote:
I'm getting the below warning when I'm upgrading my
On 03/20/2012 04:39 PM, UnixMan wrote:
mysql select name from queues;
ERROR 1146 (42S02): Table 'rt405.queues' doesn't exist
I ran this on the source system too and get the same thing for its rt388 DB
You didn't type the query I typed, you lowercased it. See below:
Thomas Sibley wrote:
I do the below and it looks like the queues table exists though :
mysql show tables;
+-+
| Tables_in_rt405 |
+-+
| ACL |
| AT_Assets |
| AT_IPs |
| AT_Ports|
| AT_Types
ahh - here it is again with the right case :
mysql select Name from Queues;
++
| Name |
++
| A General Request |
| Approvals |
| Audit-related
ahh - here it is again with the right case :
mysql select Name from Queues;
++
| Name |
++
| A General Request |
| Approvals |
| Audit-related
On 03/20/2012 04:59 PM, UnixMan wrote:
ahh - here it is again with the right case :
mysql select Name from Queues;
++
| Name |
++
| A General Request |
| Approvals
Thanks - do you know how I can rename it ?
Thanks for all your efforts,
Scott
Thomas Sibley wrote:
On 03/20/2012 04:59 PM, UnixMan wrote:
ahh - here it is again with the right case :
mysql select Name from Queues;
++
| Name
On 3/20/2012 5:17 PM, UnixMan wrote:
Thanks - do you know how I can rename it ?
UPDATE Queues SET Name = '___Approvals' WHERE Name = 'Approvals';
Anybody could help me?
Thanks.
El 20 de marzo de 2012 12:06, Juanjo juanji...@gmail.com escribió:
Hi again.
I installa the new scenario, dump the old database and import in the new
database.
I try to upgrade the old to rt 4.0.5 installation.
I do a Make initalize-database
import the
Hello,
Turns out my problem was that when I added MergeUsers, I had both:
Set( @Plugins, (qw(
RT::Authen::ExternalAuth
RT::Extension::LDAPImport
RT::Extension::MergeUsers
RT::Extension::CommandByMail)));
And a separate line;
Set(@Plugins, qw(RT::Extension::MergeUsers));
It appears RT was
On Mon, Mar 19, 2012 at 06:52:02PM +0100, Wiktor Cetera wrote:
I`ve deleted all tickets from RT by Shredder, but I had active Reminders.
Now in the 'My Reminders' box i see information: Couldn't find Ticket for
reminder 63. Please
contact administrator.
How can I delete this?
On Mon, Mar 19, 2012 at 04:12:56PM -0400, Jeff Blaine wrote:
When using RT-Extension-ExternalAuth, what is the logic for
determining whether to authenticate to the external source
or via RT's database?
Will it always try the external source and then only use
local if that was a connection
On Tue, Mar 20, 2012 at 10:34:42AM +0100, inb...@telenet.be wrote:
We automatically close our tickets when replying to the requestor.
In RT3 I changed .../Ticket/Update.html
from:
if ($DefaultStatus =~ '~new$') {
$DefaultStatus = 'open';
}
On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote:
I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly
this problem
http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html
1 - u...@domain1.com send an email - the user is created and the ticket
On Mon, Mar 19, 2012 at 04:54:30PM +, Tim Cutts wrote:
It looks as though at some point, probably a long time ago during an upgrade,
that I accidentally ran part of the upgrade database task twice, and as a
result some of the standard portlet searches are duplicated:
select id, Name
On Tue, Mar 20, 2012 at 06:19:21PM +0100, Guillaume Hilt wrote:
Still with RT 3.8.7, I updated rtname and rt organisation from
support.domain.tld to domain to match our company name.
I don't have any tickets in the database.
But, now, RT won't work, it fails to find the queue for the new
On Tue, Mar 20, 2012 at 12:06:46PM +0100, Juanjo wrote:
I installa the new scenario, dump the old database and import in the new
database.
I try to upgrade the old to rt 4.0.5 installation.
I do a Make initalize-database
import the rt3 database on rt4 database and do:
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