Re: [rt-users] Tests

On 28 Mar 2012, at 22:56, Paul Tomblin wrote: Insecure dependency in require while running with -T switch at /opt/rt4/lib/RT/Config.pm line 904. That's the key line. It looks like a conflict between using taint mode and the Config.pm file. Try the test without taint mode on? It doesn't

[rt-users] chart link with double slash in dashboard

Hi, when I open a saved chart over dashboard the edit menu Edit Search Advanced Show Results... is not showing up. After comparing with saved searches view I've noticed that the link in Dashboard to this chart have a second slash between hostname and Search - looking like following:

Re: [rt-users] no response after login

I have reconfigured the virtual host to use only mod_perl ...I changed the owner of  noauth folder , delete mason cache, restart the service, changed the own of mason cache to be owned be www..restart the service..I logged ..but still the problem.. From: Joe

Re: [rt-users] Tests

On Thu, Mar 29, 2012 at 4:54 AM, Tim Cutts t...@sanger.ac.uk wrote: Insecure dependency in require while running with -T switch at /opt/rt4/lib/RT/Config.pm line 904. That's the key line. It looks like a conflict between using taint mode and the Config.pm file. Try the test without taint

[rt-users] REST + user without e-mail address = no requestor

Hello, Is it possible to create a ticket through REST with a user which has no e-mail address ? This doesn't work : #!/usr/bin/env perl use strict; use RT::Client::REST; my $rt = RT::Client::REST-new( server = 'http://myrtserver' );$rt-login(username = 'user', password = 'password' );

Re: [rt-users] REST + user without e-mail address = no requestor

Try id instead of name, but I wouldn't be surprised if it doesn't work. Ruslan from phone. 29.03.2012 13:54 пользователь Arthur Rance arthur_ra...@hotmail.com написал: Hello, Is it possible to create a ticket through REST with a user which has no e-mail address ? This doesn't work :

[rt-users] Correspondence and Resolved

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, we have templates for Correspondence and Resolved, as I guess most people around here. The Correspondence template is activated whenever there is a message sent, whereas the Resolved is sent when the status is changed to Resolved. If I

Re: [rt-users] chart link with double slash in dashboard

On 03/29/2012 05:12 AM, Givano wrote: It looks like a bug in RT for me but maybe it's something wrong with my config. Anyone can confirm this problem as well? Send your RT_SiteConfig.pm and apache conf otherwise we can't know if it's a config problem.

Re: [rt-users] Correspondence and Resolved

Yes. With transaction batch staged scrip. You can find an example on the wiki. Ruslan from phone. 29.03.2012 16:46 пользователь Giuseppe Sollazzo gsoll...@sgul.ac.uk написал: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, we have templates for Correspondence and Resolved, as I

[rt-users] logo change

Hi All, I'm trying to change the logo through /Admin/Tools/Theme.html , but when I click upload just waits and waits the clears the upload and stops. Any idea what;s happening. I'm not running under any webserver running the RT through RT Server on port Thanks for your time Arun --

Re: [rt-users] chart link with double slash in dashboard

Here are the config files, as I said it happens only in the collection of charts in a dashboard, if I load a chart directly the edit bar is appearing normally in both 4.0.2 and 4.0.5. What I also found out that if I do a quicksearch in RT 4.0.2 I don't get the edit bar, in RT 4.0.5 it shows up.

Re: [rt-users] Correspondence and Resolved

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ah, that's exactly what I was after! Many thanks, Giuseppe On 29/03/12 15:38, Ruslan Zakirov wrote: Yes. With transaction batch staged scrip. You can find an example on the wiki. Ruslan from phone. 29.03.2012 16:46 пользователь Giuseppe

[rt-users] FW: logo change

I'm trying to change the logo through /Admin/Tools/Theme.html , but when I click upload just waits and waits the clears the upload and stops. The most reliable way I've found is to overwrite bpslogo.png at /opt/rt4/share/html/NoAuth/images I'd suggest keeping a copy around of your logo

Re: [rt-users] logo change

On Thu, Mar 29, 2012 at 08:28:03PM +0530, Arun ragini wrote: I'm trying to change the logo through /Admin/Tools/Theme.html , but when I click upload just waits and waits the clears the upload and stops. Any idea what;s happening. I'm not running under any webserver running the RT

Re: [rt-users] logo change

I resolved the issue by copy the image file to /opt/rt4/local/html/NoAuth/images/bpslogo.png the image file is less than 1 MB (don't know if that is a database problem). Thanks every one for helping me . -Arun On Thu, Mar 29, 2012 at 11:19 PM, Kevin Falcone falc...@bestpractical.com wrote: On

[rt-users] Assign permissions massively

Hello Again. In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. I need to grant all useres permission to open tickets, reply to its and Peremit Outgoing mail. How can i do it? Regards and thanks. -- Un saludo. Juanjo Corral

Re: [rt-users] Assign permissions massively

On 03/29/2012 08:58 PM, Juanjo wrote: In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. A standard RT migration will preserve all rights. Can you expand on what you mean by lost?