Jim,
I did it the following way in RT 4.0.5:
Copied share/html/Ticket/Create.html into the local/html/Ticket directory,
changed the Init callback line in Create.html to make:
$m-callback( CallbackName = Init, ARGSRef = \%ARGS, QueueObj = QueueObj );
Copied original Create.html into local
On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal vad...@gmail.com wrote:
I am using external authentication against our corporate AD server
successfully, using the RT::Authen::ExternalAuth.
But I like the authorization done against internal db for user account.
Just because a user has a valid AD
I wrote the following request a few days ago.
Does anyone have any suggestions?
Da: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Gibilisco Davide
Inviato: lunedì 28 maggio 2012 17:31
A: rt-users@lists.bestpractical.com
Oggetto:
On 06/12/2012 07:56 AM, Gibilisco Davide wrote:
I wrote the following request a few days ago.
Does anyone have any suggestions?
*Da:*rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] *Per conto di
*Gibilisco Davide
*Inviato:* lunedì 28 maggio 2012
On 6/11/2012 5:44 PM, Thomas Sibley wrote:
On 06/11/2012 05:11 PM, Jeff Blaine wrote:
I've not seen this reported. Any ideas?
Performing a search is displaying (showing, not rendering) a bunch
of HTML *after the search results* in RT 3.8.12 and RT 3.8.13
(those are the two I know of at least).
On Mon, Jun 11, 2012 at 10:45 AM, Robert Wysocki
robert.wyso...@contium.pl wrote:
Dnia 2012-06-09, sob o godzinie 22:50 +0400, Ruslan Zakirov pisze:
On Sat, Jun 9, 2012 at 10:17 PM, Scotto Alberto al.sco...@reply.it
wrote:
Much better, following KISS rule: we could simply use hidden
On 06/12/2012 10:21 AM, Jeff Blaine wrote:
On 6/11/2012 5:44 PM, Thomas Sibley wrote:
On 06/11/2012 05:11 PM, Jeff Blaine wrote:
I've not seen this reported. Any ideas?
Performing a search is displaying (showing, not rendering) a bunch
of HTML *after the search results* in RT 3.8.12 and RT
Hi all,
I'm trying to get a callback working that hides the system updates in a tickets
history, but nothing is happening.
I've placed the callback in
/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call ShowHistory),
and the callback code just isn't running. The callback itself
On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov r...@bestpractical.comwrote:
On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal vad...@gmail.com wrote:
I am using external authentication against our corporate AD server
successfully, using the RT::Authen::ExternalAuth.
But I like the
I wrote the following request a few days ago.
Does anyone have any suggestions?
*Da:*rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] *Per conto di
*Gibilisco Davide
*Inviato:* lunedì 28 maggio 2012 17:31
*A:* rt-users@lists.bestpractical.com
On Tue, Jun 12, 2012 at 6:29 PM, Mark Collins m...@westgateit.com wrote:
Hi all,
I'm trying to get a callback working that hides the system updates in a
tickets history, but nothing is happening.
I've placed the callback in
/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call
Is there a way in templates to build one with a conditional response
based on transaction type? (4.0.5)
Example:
I have a template for owner change which works well. On owner change
notify of change adds the new owner in the subject like so:
Subject: Owner change: {$Ticket-OwnerObj-Name}:
Ruslan,
Thanks for the quick response - the file is in the correct path (that was a cut
paste error) with the correct name:
loki:/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements/ShowHistory # ls
SkipTransaction
When I look at the ticket history, all the content is still there, even if I
Hi,
Your steps are correct from ACLs point of view and in theory should work.
However, I totally believe that it may fail to work.
I didn't look into this part of the code for a while and I may be wrong
here. Dashboards inherit privacy and ACL concepts from saved searches that
were in the system
I had thought about doing that but it seemed like there would be some way
to access the queue from the ARGSRef. It's good to know that is an option.
How are you handling custom field layout in your CreateNew.html then?
Ideally I would like to modify the layout of some custom fields or maybe
put
On 06/12/2012 11:27 AM, Jim Lesinski wrote:
I had thought about doing that but it seemed like there would be some
way to access the queue from the ARGSRef. It's good to know that is an
option.
Of course you can access the queue via the values in $ARGSRef. Look at
how the Ticket/Create.html
Hi
I have one question about Articles that I have not found searching by
Google.
I want to build a RT system that has different articles (with differents
category) but with different visibility permissions according to
differents user groups. It is possible?
I only see one permission
Hi,
I am not certain if this is mis/configuration on my part, but it seems
users can only add one attachment when they are replying to a ticket
using the web interface! Although Add More Files button is there, but
when you click on it it submits a ticket rather than allowing you to add
more
Have you cleaned the mason cache?
On Tue, Jun 12, 2012 at 6:45 PM, Mark Collins m...@westgateit.com wrote:
Ruslan,
Thanks for the quick response - the file is in the correct path (that was a
cut paste error) with the correct name:
On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal vad...@gmail.com wrote:
On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov r...@bestpractical.com
wrote:
On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal vad...@gmail.com wrote:
I am using external authentication against our corporate AD server
I see the line:
my $Queue = $ARGS{Queue};
but honestly I can't seem to figure out how to get it to work in the Init
file. Could you show a simple example of it's use?
On Tue, Jun 12, 2012 at 11:36 AM, Thomas Sibley t...@bestpractical.comwrote:
On 06/12/2012 11:27 AM, Jim Lesinski wrote:
I
OK i've searched all over the Internet and I can't seem to fix the problem.
Currently in production we have RHEL (kernel 2.6.18-238.9.1.el5) with
RT3.8.0 installed on mySQL 5.0.77. We want to move RT off of this physical
box and put it on VM. At the same time upgrade to the latest RT 4.0.5.
What
I DID IT
Set($SelfServiceRegex, qr!^(?:/+(SelfService|Helpers/Autocomplete)/)!x );
I'm not a perl regex expert at all, but it works! Or so it seems!
I'm afraid it's too easy to be correct, so, please, tell me if it's fine.
Thank you so much!!!
Da:
I have a need to access information in another database simultaneously
to the , so I cloned RT::Handle.pm into my own RTx::FooBar::Handle
that access the other database. Now I'm testing this on my Linux box
and everything is running fine, but I copied it over to my MacBook Pro
in order to demo it
Greetings all,
I searched for an answer to this, but couldn't come up with anything
relevant.
Is there an extension out there, or has someone customized their rt to
allow you to pick the queue a child ticket gets created in? So we don't
have to do a multi-step process to have children tickets on
If I understand well, then you didn't search very well: this extension is
listed in bestpractical's website!
http://bestpractical.com/rt/extensions.html
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/lib/RT/Extension/SpawnLinkedTicketInQueue.pm
BTW, there is something I don't
All,
The issues are:
1) How do I search transaction history using the query builder?
2) How do I convert an SQL statement like the one lower down into
something I can use in a custom report?
People here in my company have asked me if they can get a report on the number
of tickets
And here is what I ended up figuring out... Maybe that will even help you
Paul so you don't have to have a local Create.html
%init
my $ARGSRef = $ARGS{'ARGSRef'};
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj-Load($ARGSRef-{'Queue'});
if($QueueObj-Name eq 'WhateverQueue')
{
On 06/12/2012 05:33 PM, Asif Iqbal wrote:
On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov wrote:
On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
There is no way to control the Authorization part locally?
Not out of the box. Patch external auth module and add option to
On Tue, Jun 12, 2012 at 5:51 PM, Thomas Sibley t...@bestpractical.comwrote:
On 06/12/2012 05:33 PM, Asif Iqbal wrote:
On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov wrote:
On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
There is no way to control the Authorization part
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com]
Sent: Wednesday, 13 June 2012 12:31 AM
Subject: Re: [rt-users] TicketSQL Date parse weird..
Hello Stuart,
I've made a typo in the patch. It should be ZONE instead of GMT.
You can change code by
This is not available in the query builder. I asked the same question a while
back and basically the query builder works on the tickets taw only and cannot
do cross queries. I ended up writing a shell script for my needs which
basically was any update performed by any member of a particular
SELECT Tickets.id, Tickets.Created, Tickets.Subject, Tickets.Status,
Queues.Name
FROM Transactions, Tickets, Queues
WHERE
Tickets.Queue=Queues.id
AND Queues.Name=Test Queue 1
AND Tickets.Status='open'
AND Transactions.ObjectId=Tickets.id
AND Transactions.OldValue REGEXP stalled|resolved
On Tue, Jun 12, 2012 at 10:43:18AM -0400, Joe Harris wrote:
Is there a way in templates to build one with a conditional response
based on transaction type? (4.0.5)
RT's Templates are just Text::Template, you can read more about the
syntax at http://search.cpan.org/dist/Text-Template/
You can
On Tue, Jun 12, 2012 at 05:59:56PM +0200, Daniel Garcia Mejia wrote:
I have one question about Articles that I have not found searching
by Google.
I want to build a RT system that has different articles (with
differents category) but with different visibility permissions
according to
On Tue, Jun 12, 2012 at 10:29:13AM -0700, Hossein Rafighi wrote:
I am not certain if this is mis/configuration on my part, but it
seems users can only add one attachment when they are replying to a
ticket using the web interface! Although Add More Files button is
there, but when you click on
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