I was talking about adding it in the 'Search - Unowned Tickets'.
I tried that :
@Attributes = ( { Name = 'Search - Unowned Tickets', Description =
'[_1] newest unowned tickets', # loc Content = { Format = 'a
href=\__WebPath__/Ticket/Display.html?id=__id__\__id__/a/TITLE:#', 'a
Josh,
What are you using to retrieve mail? Fetchmail? what are you using to send
mail? Postfix? some context would help with troubleshooting.
On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins j...@prorivertech.com wrote:
I have set both of the $CorrespondAddress and the $CommentAddress. But
when
Hi, I try to change the favicon.png but it's don't work. In apache log i
have this message :'' without matching '' at
/opt/rt4/local/html/NoAuth/images/favicon.png line 38
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
How can i change the favicon?
Thx
This is the error log from apache2
[Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve
handler `Plack::Handler::Apache2': Can't locate Plack$
sudo apt-get install libplack-perl
On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote:
This is the error log from apache2
[Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Wed Jun 20
I just installed libplack-perl using the following command suggested sudo
apt-get install libplack-perl
After installing it, I decided to include use Plack::Handler::Apache2 in my
apache2 configuration. This is the following error message I got:
root@helpdesks:/etc/apache2/sites-available#
On Thu, Jun 21, 2012 at 11:33:05AM -0400, Borngunners wrote:
I just installed libplack-perl using the following command suggested sudo
apt-get install
libplack-perl
After installing it, I decided to include use Plack::Handler::Apache2 in
my apache2
configuration. This is the
On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunn...@aol.com wrote:
Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
Sounds like you didnt finish the 'make fixdeps' part of the setup. Some
items (the last time I installed from the tarball) will not / can not be
installed that way. In which case it'll say in the last few lines about
how it could not install 'Thing::subthing' then just head on over to
cpan
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one
queue to another
Thanks and Regards
Set($SMTPFrom, 'supp...@mydomain.com');
Maybe?
On 06/21/2012 1:34 AM, Scott Sjodin wrote:
Josh,
What are you using to retrieve mail? Fetchmail? what are you using to
send mail? Postfix? some context would help with troubleshooting.
On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins
You can create a global scrip with the following:
[cid:image001.png@01CD4FAF.B7D19810]
I created a customized template that also includes the first content on the
ticket, this makes it a little easier to keep track of what the ticket is
actually about without needing to log into the system.
does anybody use REST to create tickets in RT
am I the onlyone having this carriagereturn issue?
--
Jeff Konnen
On Monday 18 June 2012 at 07:51, Jeff Konnen wrote:
Hi,
this is the way we are creating the ticket, by using a HTML form:
html
form method=POST
I ran make fixdeps and other dependencies manually. I also ran apache2 to start
the apache server. This is the respond I got after running the apache command:
root@helpdesks:/opt/rt4/etc# /etc/init.d/apache2 start
* Starting web server apache2
I’m using a C# web site and request to create tickets as well.
I’m using the AppendLine function of a stringbuilder object in C#. I ended up
adding doing a find and replace on my comment and removing \n before I send the
request.
Msg.ToString().Replace(\n, )
This might not be the most elegant
I'm using PHP and the HTTP/Request2 module to hit the REST API
extensively. We create tickets, update CFs, add and view comments, do
searches, add and retrieve attachments without issue.
does anybody use REST to create tickets in RT
am I the onlyone having this carriagereturn issue?
You might
Ticket could not be created due to an internal error
So I have a bunch of queues here. I want to set up rt-crontool to send
out the Hey--this ticket is more than xx hours old! Do something!
emails to the AdminCCs of the queues in question.
My question is, I have a bunch of queues for one department, that all
begin with a pattern (say, CS-). Is
Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the
autoreply to get the desired behavior.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
Glenn,
you don't have to necessarily do this with Cronjob. RT has Dashboards that
can run Queries on a scheduled basis and send the results to whomever you
want.
Try creating a Search or series of searches, depending on who is
responsible for what Queues/Tickets, and then saving those searches
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