On 27 Aug 2012, at 23:04, Duncan McEwan dun...@ecs.vuw.ac.nz wrote:
You can't have it both ways. Either you disable the auto open scrip in
which case you potentially miss a customer responding to a resolved ticket
to say the problem is not fixed. Or you leave the scrip enabled in which
On 28 Aug 2012, at 01:27, Mr IT Guru misteritg...@gmx.com wrote:
Good Morning All,
I don't want to reinvent the wheel, so I though tI'd ask here first. Has
anyone here installed RT via Puppet?
For those that don't know, Puppet, is a pretty awesome state management tool.
Google is
On Tue, Aug 28, 2012 at 8:40 AM, Dave Fitches
david.fitc...@unimelb.edu.au wrote:
Hi Ruslan,
0.07 is the version I'm running.
Does it need any modification to punch out expiry dates when un-stalled?
Presently when I un-stall a job, it's not doing it... hence why I was looking
at Alberto's
On 28 Aug 2012, at 05:23, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
wrote:
Hi, hope you dont mind me asking is there a good reference to some one who is
starting
Thanks and Regards
I'm not 100% sure what you mean - do you mean starting to use Request Tracker,
or starting to use
On 28 Aug 2012, at 08:07, Tim Cutts t...@sanger.ac.uk wrote:
On 28 Aug 2012, at 01:27, Mr IT Guru misteritg...@gmx.com wrote:
Good Morning All,
I don't want to reinvent the wheel, so I though tI'd ask here first. Has
anyone here installed RT via Puppet?
For those that don't know,
You'll need modules for the various components like apache, database,
and finally request-tracker itself. Deployment will certainly be much
easier if you're installing RT from packages rather than source since
dependencies, user and group creation, are taken care of.
I haven't written a module
Thanks Darin!!!
It's been on my massive todo list for over a year! - I have to start ticking
boxes, and getting things done!
I will take a look at the link you provided me. I use Google Plus
(misteritg...@gmail.com), so anyone with any comments please feel free to look
me up, (note, I am yet
We use puppet to configure RT in a CentOS world. I will see what we can
contribute to this create idea.
Do you want to start a github repo for it?
I really look forward to having this done in the community.
Puppet managed RT++
Thanks
Robert
On Aug 27, 2012, at 8:27 PM, Mr IT Guru
WOOHOO!
I was planning on starting a github repo - Is there any other way to work as a
community! :)
It would be nice if we could have some more contributors.
Your very welcome to help out Robert, your contributions would be nice!
Thanks,
On 28 Aug 2012, at 13:47, Robert Blackwell
I just made a new organization called rtcommunity and put up the first
repo for puppet.
https://github.com/rtcommunity/puppet
My hope is more things will land there then just the puppet manifest.
Robert
On Tue, Aug 28, 2012 at 8:49 AM, Mr IT Guru misteritg...@gmx.com wrote:
WOOHOO!
I was
Hi all,
On 28.08.2012 14:41, Mr IT Guru wrote:
Darin, I'm sure your a pretty busy - But I'll post updates and maybe you can
take a look.
If there is anyone else interested please feel free to get in touch. I hope the
list admins do not feel that this is off topic - My clients just will not
On 28 Aug 2012, at 13:56, Lars Reimann l.reim...@metaways.de wrote:
Hi all,
On 28.08.2012 14:41, Mr IT Guru wrote:
Darin, I'm sure your a pretty busy - But I'll post updates and maybe you can
take a look.
If there is anyone else interested please feel free to get in touch. I hope
the
On Tue, Aug 28, 2012 at 11:04 AM, Tim Cutts t...@sanger.ac.uk wrote:
On 27 Aug 2012, at 23:04, Duncan McEwan dun...@ecs.vuw.ac.nz wrote:
You can't have it both ways. Either you disable the auto open scrip in
which case you potentially miss a customer responding to a resolved ticket
to say
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 8/28/12 8:47 AM, Robert Blackwell wrote:
We use puppet to configure RT in a CentOS world. I will see what we
can contribute to this create idea.
Do you want to start a github repo for it?
I really look forward to having this done in the
MTA is :Subject: [queue #278] document (Aug 2012)
From: "admin via RT" j...@tre.ieReply-To: j...@tre.ie
In-Reply-To:
References: rt-ticket-...@jumper.ie
Message-ID: rt-3.8.4-11418-1338-48.278-...@tre.ie
Precedence: bulk
X-RT-Loop-Prevention: queue
RT-Ticket: queue #278
Managed-by: RT 3.8.4
How do you restrict a user from seeing a specific queue even exists? How do
you restrict a privileged account from seeing anything other than the tickets
they have requested?
We have a need to make the current working queue more obvious
in the web UI.
I've had a look, and my first choice desire would be to get
html/Elements/PageLayout to include the queue name in $title:
...
div id=header
h1% $title %/h1
...
Looking at
Hello there. thanks in advance for helping me.After a couple of failures of dependency problems while compiling or installing newer versions , I have finalling managed to get to install an RPM of RT 3.6 on my Mandriva 2011 X86. The RT is configurated to show up at http://localhost/rt3/. If I do I
On 28 Aug 2012, at 16:35, Duncan Hutty dhu...@allgoodbits.org wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 8/28/12 8:47 AM, Robert Blackwell wrote:
We use puppet to configure RT in a CentOS world. I will see what we
can contribute to this create idea.
Do you want to start a
On 08/28/2012 01:40 PM, Mr IT Guru wrote:
Thanks for dropping a line on the list. It would be great to have
some discussions off list, I guess along with any other interested
parties, on what angle you took to solve this tas.
rt-devel would be a perfectly fine place for discussing this
I'm trying to make it so when a user logs out of RT, they get taken
back to my page when they log back in. But I'm having problems with
the callback in /NoAuth/Logout.html, because it seems like the
Default callback is called twice, once in %init and once in the
main, but with different
Hi,
I'm having this same problem or at least an extremely similar one. Were you
ever able to solve this?
Thanks!
--
Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University
daniel.fa...@case.edu
On Tue, Mar 27, 2012 at 2:12 PM, JP White
Josh,
For Queues, don't grant any permissions for Queues at the Global level.
Grant them for Roles or User-defined groups.
for restricting privileged users from seeing tickets they have NOT
requested, then grant ShowTicket to the Role of Requestor, either for a
specific Queue or GLobally, if you
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