Re: [rt-users] Monthly reports with REST (timeout)

First of all, excuse me, there has been a misunderstanding, I'm talking about the CLI, nor the REST interface but the question is still valid. Diaulas, -t ticket is the default: /opt/rt3/bin/rt help list ... -t type Specifies the type of object to look for. (The

Re: [rt-users] Correspond yes but create No via email

Ok thanks, i'm trying this solution. 2012/10/31 Jonathan Khattir jonathan.khat...@mobiquithings.net I would like that user create ticket only via Web server and reply via email or web interface, but by default when i send it to the correspond address, it will create a new ticket if the

Re: [rt-users] CommandByMail rt 4.0.7

Thank you, this solved the issue. I must have overlooked the MailPlugins syntax. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, November 01, 2012 3:09 PM To:

[rt-users] Permission denied error email

Hi all, We're trying to make RT's mail messages a bit more user-friendly, and we have a problem: When a user that sends mail to a Queue he doesn't have permission for, he only recieves a Permission Denied mail. Our users are Spanish, so we'd like to deliver the message in Spanish and

Re: [rt-users] duplicated attachment

On 11/02/2012 06:57 AM, Jonathan Khattir wrote: When i reply to a ticket by mail, i ve got in the web interface two reply, one in text/plain and one in html/plain. Even if i don't put html code in my mail, i get two attachment. So i would like only one attachment in plain/text.

[rt-users] Infinite loop of ticket creation

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, this might be a very silly problem but today we had an exchange with a supplier. The supplier triggers an automatic email creation notification which gets back to us, triggering a RT response, and so on. To stop the loop, I had to deleted

[rt-users] How to change the subject tag of a queue while allowing the use of the old subject tag as well?

Hi, I would like to change the subject tag of a queue without causing issues for users that are still using the old subject tag. For example, if I change the subject tag of QUEUE from OLD to NEW, then new messages would be sent out with a subject like: [NEW #2468] Foo. However, users

Re: [rt-users] How to change the subject tag of a queue while allowing the use of the old subject tag as well?

On 11/02/2012 05:07 PM, Mátyás Selmeci wrote: I would like to change the subject tag of a queue without causing issues for users that are still using the old subject tag. For example, if I change the subject tag of QUEUE from OLD to NEW, then new messages would be sent out with a subject