Hi,
We're trying to do a large cleanup of our database. There are a lot of obsolete
ObjectCustomFieldValue records that are related to deleted tickets.
I would expect rt-validator to both delete related Transactions AND The
ObjectCustomFieldValue records themselves.
This is not happening,
I am wanting to customize the update page (reply or resolve) so that the
History section also shows on the page. We want to see the ticket history to
know what we are replying or commenting to. Can someone assist in getting that
info on the page? I have already placed the Update.html in my
I am starting a new install on RHEL6 and getting this error after running
make fixdeps.
I've already installed all dependencies via CPAN as best I can tell. I
looked at the line generating the error in the script and can't easily tell
what it's doing.
Test Summary Report
---
rt-4.0.17 in case that's not clear.
On Thu, Aug 29, 2013 at 9:16 AM, Dewhirst, Rob robdewhi...@gmail.comwrote:
I am starting a new install on RHEL6 and getting this error after running
make fixdeps.
I've already installed all dependencies via CPAN as best I can tell. I
looked at the
You've cut to much of the output. I see that script tries and fails to
restart itself to get fresh environment. You can run it again yourself, but
as I said it's not enough of the output to see what's wrong with Plack.
On Thu, Aug 29, 2013 at 6:16 PM, Dewhirst, Rob robdewhi...@gmail.comwrote:
Hi,
Grep Ticket/Display.html for History and more importantly take a look at
Ticket/Hisotry.html file. Work from these examples to embed history in
Update.html.
On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford jledf...@biltmore.comwrote:
I am wanting to customize the update page (reply or
There's a LOT of output from this script -- how much do you need to make it
useful?
On Thu, Aug 29, 2013 at 9:46 AM, Ruslan Zakirov r...@bestpractical.comwrote:
You've cut to much of the output. I see that script tries and fails to
restart itself to get fresh environment. You can run it again
Hi all,
I've got an issue with RT at a glance global configuration not working. I
want only Dashboards to be visible on the homepage after a user logs in.
I've set the following in tools configuration Global RT at a Glance
RT at a glance body: Dasboards
RT at a glance: Summary: blank
When
I'm working with Request Tracker 4.0.7 on Debian Wheezy 7.0.1 and am attempting
to configure rt-crontool and UntouchedInHours.pm as presented on the Wiki
(http://requesttracker.wikia.com/wiki/UntouchedInHours)
I'm running the following rt-crontool command:
/usr/bin/rt-crontool \
--search
Hi,
I just want to verify the steps I would need to take in order to upgrade to the
latest version of RT.
Currently I have setup
/opt/rt4.0.5
/opt/rt4 -- symlink to 4.0.5
/opt/rt-4.0.17
I know I will need to copy the the RT_SiteConfig.pm to the new version. Will I
need to copy any files
On Tue, Aug 27, 2013 at 09:36:53AM -0700, Landon Stewart wrote:
On 27 August 2013 09:27, Kevin Falcone [1]falc...@bestpractical.com
wrote:
It'd be safer to use the RecordTransaction argument to
AddCustomFieldValue which tells RT whether or not to record a
transaction.
On Thu, Aug 29, 2013 at 05:46:16PM +, Thomas Misilo wrote:
I just want to verify the steps I would need to take in order to upgrade
to the latest version
of RT.
Currently I have setup
/opt/rt4.0.5
/opt/rt4 `a symlink to 4.0.5
/opt/rt-4.0.17
I know I
On Thu, Aug 29, 2013 at 05:39:33PM +, Elliott, Kevin C (DOR) wrote:
[Thu Aug 29 17:32:17 2013] [critical]: Failed to load module
RT::Condition::UntouchedInHours. () at /usr/bin/rt-crontool line 307.
(/usr/share/request-tracker4/lib/RT.pm:351)
Failed to load module
On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote:
Hi all,
I've got an issue with RT at a glance global configuration not working. I
want only
Dashboards to be visible on the homepage after a user logs in.
I've set the following in tools configuration Global RT at a
On 29 August 2013 21:37, Kevin Falcone falc...@bestpractical.com wrote:
On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote:
Hi all,
I've got an issue with RT at a glance global configuration not
working. I want only
Dashboards to be visible on the homepage after a user
I will be honest I am struggling a little bit with this. I have tried a couple
different approaches and can't get this to work. First I just made a local
copy of history.html and named it MyPage.html and it worked. I then tried to
add those elements into a local Update.html page and can't
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