Re: [rt-users] LastUpdated for tickets not working?

Nevermind, I tried this in testing on 4.2 and it didn't fix it. I was thinking perhaps the human readable parsing was changing how the date was considered, but it doesn't seem to be the case. Aaron > On Dec 19, 2016, at 3:16 PM, Aaron McCormack wrote: > > Alex, could

Re: [rt-users] LastUpdated for tickets not working?

Alex, could it be an accidental reversal of > and < ? I think LastUpdated >= '3 days ago' is more of the intent because you were surprised of seeing tickets which were updated within the past day. Aaron > On Dec 19, 2016, at 12:32 PM, Alex Hall wrote: > > Well, I found something that works

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

That is how I do it too, via a bash script collecting details and uploading a CSV when systems boot, then having a cron job import them to RT via the RT-Extension-Assets-Import-CSV extension. However, I am on 4.2 using the Best Practical Assets Extension, not 4.4 with native assets. > Well, th

Re: [rt-users] Best setup for using RT with Gmail?

I use a cron job that runs fetchmail. Here's my fetchmail config file. The credentials are for the mail server, not RT. poll imap.gmail.com proto IMAP user "exam...@example.com" with pass "example1234" no idle ssl mda "/opt/rt4/bin/rt-mailgate --url https://requesttracker.example.com --queue

Re: [rt-users] requestor is able to reopen ticket

This is a scrip that I've previously used on 4.2 to prevent the "thanks" replies from reopening tickets: https://rt-wiki.bestpractical.com/wiki/AutoOpenProblem I think education would be best, but this will squelch the status changes from making the ticket active. I don't have the scrip runn

Re: [rt-users] enable quote display

Andrea- In your RT_SiteConfig.pm, add Set($QuoteFolding, '0'); After restarting the web server and clearing the mason cache, should be all set. It's mentioned at https://docs.bestpractical.com/rt/4.4.0/RT_Config.html, but also works in 4.2. Aaron > On May 18, 2016, at 6:53 AM, Andrea Caputto

[rt-users] Scrip to enforce maximum ticket status per person per queue?

Hi RT Users- I'm looking to create a scrip which enforces a maximum number of tickets of a certain status, per person, per queue. For example: Joe has 3 status open tickets and 4 status stalled tickets. By policy, Joe is only allowed to have 3 open tickets at once. Joe tries to change 1 of t

Re: [rt-users] Change default queue in "Quick ticket creation" area

Hi Russell, Have you tried this setting in RT_SiteConfig.pm? Set($DefaultQueue, 'My Default Queue Name Here'); I think that's what is defining it for my global settings, rather than the per user setting in the UI. More info on that setting is at https://bestpractical.com/docs/rt/latest/RT_Co

Re: [rt-users] Increase size of attachment when using web interaface to attach items

I'd suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail. Many mail servers won't like the extension even if it accepts 34MB attachments. > On Aug 5, 2015, at 10:01 AM, Daniel Moore > wrote: > > So I have checked my fc

Re: [rt-users] checking/changing default queue for a user

Hi Boris, Mixing bits of these two might get you on the right track with a scrip processing the ticket upon creation, I use something similar for regex matching patterns in subject lines and assigning to a specific queue. http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject http://req

Re: [rt-users] Priority value

On the new ticket page, if you click from the Basics to Details in the upper right, it'll have the option for selecting a priority. You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at http://requesttracker.wikia.com/wiki/CreatePriorityBased

Re: [rt-users] Priority value

This extension may be what you're looking for -- https://metacpan.org/pod/RT::Extension::PriorityAsString It'll use configured (from RT_SiteConfig.pm) strings to represent numeric values. Aaron > On Jul 14, 2015, at 5:57 PM, ripa...@gmail.com wrote: > > Hi, > is there a way i can change the

Re: [rt-users] Can't call method warn for RT-Extension-Assets-Import-CSV

ommented out line 954, or something else? > Thanks, > > Armin > > From: Aaron McCormack [mailto:aa...@backblaze.com] > Sent: Monday, June 22, 2015 4:58 PM > To: Armin Liedtke > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Can't call method warn fo

Re: [rt-users] RT 4.2 - owner list changed from pull-down menu to fill-in form

Hi Boris, This part from https://www.bestpractical.com/docs/rt/4.2/RT_Config.html may explain it: $AutocompleteOwners If set to 1, the owner drop-downs for ticket update/modify and the query builder are replaced by text fields that auto

Re: [rt-users] Can't call method warn for RT-Extension-Assets-Import-CSV

I'm also seeing this message after some upgrades today. I upgraded: RT 4.2.6 -> 4.2.11 RT::Extension::Assets 1.0.2 => 1.05 RT::Extension::Assets::Import::CSV 1.3 (did not upgrade) I have my log level set to critical and since this function looks to be for troubleshooting deprecations with log le

Re: [rt-users] How to change size of custom field?

I've done something similar with CSS, that may work for you too if you find either the ID or the class of what you want to make larger. For example, I made the queue and search area larger in the New Ticket in the right of the top nav bar via: #topactions select {width: 13em;} #topactions inpu

Re: [rt-users] Warning in the articles overview page

Cris, Which version did you upgrade from? Have you created classes? It sounds like that might be the underlying problem. Classes are similar to queues for Tickets to organize the articles -- http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes Aaron

Re: [rt-users] Why are Asset #'s so naked?

l Manager +54(11)4383-7831 http://www.nixe.com De: "Gustavo Gasparrini" Para: "Aaron McCormack" Enviados: Viernes, 6 de Junio 2014 8:08:36 Asunto: Re: [rt-users] Why are Asset #'s so naked? Hi AAron, I'm attaching the files.We are using RT 4.2.3.You have to repl