Hi All,
I'm trying to find to way to get this requirement work.
We have multiple queues in RT, like queueA, queueB, queueC. All queues are
using the same Custom Field that applied to them. One of those Custom
Fields is called Customer, which is using external values from a REST API.
What we want
Hi All,
Does anyone have the same requirement? I think it is reasonable to use
Custom Field values based on Queue. Any suggestions please?
BR,
Chrilly
On Fri, Aug 7, 2015 at 7:40 PM, Chrilly Cheng <chri...@gmail.com> wrote:
> Hi All,
>
> Any idea on this requirement? Is there
Hi All,
Any idea on this requirement? Is there any way doable? Please kindly
suggest, thanks.
BR,
Vodar
On Tue, Aug 4, 2015 at 8:26 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi All,
I'm trying to reach a requirement that we want one global custom field,
which is using external values
Hi All,
I'm trying to reach a requirement that we want one global custom field,
which is using external values that populated with some REST API, to has
different drop-down list filtered by Queue name. Is this possible to config
in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way
Issue resolved by rename the rights. It only supports 25 characters length.
BR,
Chrilly
On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights
Hi All,
I tried this lifecycle on a new installed RT, it still has the same
problem. I cannot find any clue of it. Please help!
BR,
Chrilly
On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights in config file. I cannot
grant those rights to any user or group with root permission. I'm using
4.0.7 version. I copied the error log and my settings at below, please
Any suggest please?
BR,
Chrilly
On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi All,
I was trying to create a new lifecycle based on our workflow. It works
until I try to set some Status changes rights in config file. I cannot
grant those rights to any user
:53 AM, Kevin Falcone falc...@bestpractical.com
wrote:
On Wed, Sep 03, 2014 at 04:40:04PM +0800, Chrilly Cheng wrote:
Hi Alex,
Thanks a lot for your explanation. I've done that config to set
$AmbiguousDayInPast to 1, but the query still not work. I changed it a
little
bit:
Queue
on Sunday via a dashboard email subscription.
[1] https://metacpan.org/pod/Time::ParseDate#EXAMPLES
On 2 September 2014 21:27, Chrilly Cheng chri...@gmail.com wrote:
Hi Alex,
Thanks for replying.
I found logs below, but no more details about it.
[Tue Sep 2 10:55:32 2014] [debug]: RT
Hi Guys,
I was trying to create a qeury which returns all open tickets whose
Proposed Start Date are in this week, from specific queue. I tried with
some build-in variables in searching as showing below:
Queue = 'ChangeRequest' AND ( Status != 'rejected' AND Status !=
'resolved' ) AND
Do I need to do any setting of the week on server?
On Tue, Sep 2, 2014 at 3:59 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi Guys,
I was trying to create a qeury which returns all open tickets whose
Proposed Start Date are in this week, from specific queue. I tried with
some build
pm, Chrilly Cheng chri...@gmail.com wrote:
Do I need to do any setting of the week on server?
On Tue, Sep 2, 2014 at 3:59 PM, Chrilly Cheng chri...@gmail.com wrote:
Hi Guys,
I was trying to create a qeury which returns all open tickets whose
Proposed Start Date are in this week, from
Hi All,
I've got an error when I tried to replace the default bpslogo.png file with
a new one of the same name in
RT(/usr/share/request-tracker4/html/NoAuth/images). The error log shows as
below:
[error]: '' without matching '' at
/usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line
...@bestpractical.comwrote:
On Thu, Aug 08, 2013 at 03:26:13PM +0800, Chrilly Cheng wrote:
Hi All,
I've got an error when I tried to replace the default bpslogo.png
file with a new one of the
same name in RT(/usr/share/request-tracker4/html/NoAuth/images). The
error log shows as below
Thanks a lot, Kevin. This issue is fixed according to your solution.
And I've noticed that warning info and fixed it also. Sincere thanks for
your help.
Br
Vodar
On Thu, Aug 8, 2013 at 1:55 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Aug 07, 2013 at 01:20:35PM +0800, Chrilly
Hi All,
I encountered this issue when i was trying to setup RT on a new server.
I've created a Lifecycle in RT_SiteConfig.pm file:
Set(%Lifecycles,
cyclename = {
...
},
);
All queues i created are using this lifecycle, even the
different lifecycles
);
Any comments of this?
On Tue, Aug 6, 2013 at 10:57 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Aug 06, 2013 at 09:21:12PM +0800, Chrilly Cheng wrote:
Hi All,
I encountered this issue when i was trying to setup RT on a new
server.
I've created
Hi All,
I've got a problem with the Custom Field description issue. I created a
custom field named Contact, and when a new ticket is created, I use scrip
to add this Contact user to Requestor list.
I remember that when we set the ExternalValues with code below, we would
pass a description to RT
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