ugh on RT basics to apply this
mod without breaking your installation.
Elias
________
From: Stefan Le Jeune [EMAIL PROTECTED]
Sent: Sunday, October 26, 2008 11:55 PM
To: Eli Altman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Condition scrip
Hi El
A solution for the lists, have a good weekend Janet.
-Original Message-
From: Janet Houser [mailto:[EMAIL PROTECTED]
Sent: Friday, October 24, 2008 2:10 PM
To: Eli Altman
Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error
Hi Eli,
On a hunch, I downloaded:
2007
Please explain in detail what problem you are experiencing. Are you having
problems installing RT and running it for the first time? Can you not access
RT at all through a browser?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kobus Bensch
Sent: Fri
AM
To: Eli Altman
Cc: Drew Barnes; RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error
Hi Eli,
Thanks.
I didn't modify my new SiteConfig file for graphing. Did I miss
something? In my previous verion (3.6.5) I didn't have
Janet, if after the SiteConfig mod you get "You've enabled GD, but we couldn't
load the module: xxx" then you need to reinstall GD::Graph as Drew suggested.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Barnes
Sent: Friday, October 24, 2008 10:59 A
c happen.
-Original Message-
From: Eli Altman
Sent: Friday, October 24, 2008 10:51 AM
To: 'Janet Houser'; RT-Users@lists.bestpractical.com
Subject: RE: [rt-users] rt 3.8.1: Graphical charts are not available. error
AFAIK GraphViz is only used to show relationship charts for dependenc
AFAIK GraphViz is only used to show relationship charts for dependencies,
linked tickets, etc. Instead GD is used for displaying charts based on ticket
search results (GD::Graph) Am I wrong? I assume Graphs based on ticket search
results was working before the upgrade. Try adding this to you
this up instead of trying to
upgrade/patch the current production RT. Cleaner and safer this way.
Elias
-Original Message-
From: Joe Charbonneau [mailto:[EMAIL PROTECTED]
Sent: Friday, October 24, 2008 10:12 AM
To: Eli Altman; rt-users@lists.bestpractical.com
Subject: RE: [rt-users
: Joe Charbonneau [mailto:[EMAIL PROTECTED]
Sent: Friday, October 24, 2008 8:47 AM
To: Eli Altman; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] outside email
Just received this info from the person who built the server
the source code hasn't been changed
It was build from freebsd
Mark, with some custom modding I suppose it would be possible to have the
Status display differently depending on a user or ticket customfield. You
would also need a custom field for the ticket or user to hold the department.
In my installation, we use an LDAP for all of our users, so this inf
if i have set the everyone group to create and
reply i have also set unpriviledged group to create and reply also.
Eli Altman wrote:
>
> What message/error are you getting, exactly? Have you set the CreateTicket
> and ReplyToTicket for Everyone?
>
> Elias
>
> -Original M
Stefan, RT may already be configured to do what you need right out of the box.
I'd suggest learning more about Scrips and Templates when you have time. How
much experience do you have with RT?
>I want to initiate a ticket and send a standard email out with an
>attachment that will be different
got it ') I was almost hoping I misunderstood you.. though that question is
asked from time to time.
-Original Message-
From: Ian Goodacre [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 23, 2008 5:01 PM
To: Eli Altman
Subject: Re: [rt-users] How to update email address on RT Wiki
What message/error are you getting, exactly? Have you set the CreateTicket and
ReplyToTicket for Everyone?
Elias
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of jacharbonneau
Sent: Thursday, October 23, 2008 11:03 AM
To: rt-users@lists.bestpractical.com
It should be displaying itself at the bottom of each page. If not, I found
$VERSION being set in rt3/lib/RT.pm.
Elias
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Caraballo
Sent: Thursday, October 23, 2008 1:05 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users
If you are not using LDAP or any other database for authentication,
Configuration->Users->Find all users whose 'UserId' matches 'youruser'
Elias
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ian Goodacre
Sent: Thursday, October 23, 2008 1:53 PM
To: [EMA
This sounds like you need the User_Vendor patch.. I know it's been known to
work with earlier versions of the ExternalAuth, but is it still needed for the
newest version?
http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%25
I imagine Mike will be back with words of advice,
I know if you are sending RT mail and expect CommandByMail to pick up commands,
you need a blank line between the actual email header and your commands. I
would check the headers in the ticket history to see if that's what's up. Have
you tried sending via an email client instead of command lin
inks were the ones that I followed. It just doesn't seem to
>> even attempt an AD auth ("testuser" exists in AD):
>> [Wed Oct 15 22:42:06 2008] [error]: FAILED LOGIN for testuser from
>> 10.100.10.6
>> (/var/www/html/help.ourdomain.local/share/html/autohandle
Andrew, if you'd like to get ExternalAuth working there are scores of people
who have set it up successfully.. so don't give up. I have 3.8.1 with
AuthenExternalAuth LDAP working just fine. It also autocreates users in the RT
db as needed. Rich, here is the link for the logging debug setup:
tomaw on #rt found the link:
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eli Altman
Sent: Friday, October 10, 2008 12:18 PM
To: Marco Avvisano; rt-users@lists.bestpractical.com
Subject: Re
rco Avvisano [mailto:[EMAIL PROTECTED]
Sent: Friday, October 10, 2008 1:22 AM
To: Eli Altman; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] can't quickly create ticket
> It sounds like you have some *required* Ticket custom fields that aren't
> available to fill in via
It sounds like you have some *required* Ticket custom fields that aren't
available to fill in via the Quick Ticket Creation. If those fields weren't
set as required, it would work fine. Otherwise, you'll need to mod the
QuickCreate Element with the appropriate input field. It will require som
You want a running history of correspondence between the requestor and the
support team to be included in the body of the reply?
Elias
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Filipe José
Silva Clemente
Sent: Monday, October 06, 2008 4:45 AM
To: rt-users@lists.bestpractica
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