[rt-users] Rép. : Re: Users Handbook

Hi Kenn, Would I be able to have a copy of your handbook too? Best regards Horst Le Mardi, 19. Avril 2011 à 23:09, Kenneth Crocker kfcroc...@lbl.gov a écrit : Jason, Miachael, Yan, Kevin, Raed, Tyler Drew, I will certainly mail each of you a copy of both the User's Guide as well as

[rt-users] ExternalAuth - ActiveDirectory failed login

Hi list, I've installed the ExternalAuth extension and cannot find the solution for my connexion problem to the Active Directory server. I need your help. Apache/2.2.6 (Unix) mod_perl/2.0.4 Perl/v5.8.8 RT : 3.8.8 RT::Authen::ExternalAuth: 0.0.8 RT_SiteConfig.pm :

Re: [rt-users] Rép. : Re: CommandByMail only for certain queue

yes, sorry I saw not it right away :( Horst Le Lundi, 24. Janvier 2011 à 17:18, Kevin Falcone falc...@bestpractical.com a écrit : On Mon, Jan 24, 2011 at 07:42:37AM +0100, Horst Kriegers wrote: thanks for your answer. I've searched but don't find the answer... how can I do

[rt-users] Rép. : Re: CommandByMail only for certain queue

Kevin, thanks for your answer. I've searched but don't find the answer... how can I do that ? With a scrip ? Thanks Horst Le Vendredi, 21. Janvier 2011 à 16:18, Kevin Falcone falc...@bestpractical.com a écrit : On Fri, Jan 21, 2011 at 03:46:34PM +0100, Horst Kriegers wrote

[rt-users] CommandByMail only for certain queue

Hello list! Is there a possibility to activate (or deactivate) the CommandByMail extension only for certain queues ? Thanks for your help Horst ___ Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui

Re: [rt-users] Rép. : Re: Ticket Forwarding

. During the ticket creation, the file was attached without his extension (.pdf ). Horst Le Mercredi, 15. Décembre 2010 à 17:03, Kevin Falcone falc...@bestpractical.com a écrit : On Wed, Dec 15, 2010 at 08:13:09AM +0100, Horst Kriegers wrote: - RT Version 3.8.8 - It seems

Re: [rt-users] Rép. : Re: Ticket Forwarding

I've reproduced this problem by creating a new ticket with a binary attachment and without notes. If I create a new ticket with a binary attachment AND a note, the forward works fine. Horst Le Jeudi, 16. Décembre 2010 à 09:21, Horst Kriegers a écrit : Yes, unmerged ticket with binary

[rt-users] Ticket Forwarding

Hi list, following error apear by using the ticket Forward function : A blank page with only the text Can't call method ContentAsMIME on an undefined value at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, line 276. RT log says only : [Tue Dec 14 15:02:57 2010] [debug]: We

[rt-users] Rép. : Re: Ticket Forwarding

: On Tue, Dec 14, 2010 at 04:11:16PM +0100, Horst Kriegers wrote: Hi list, following error apear by using the ticket Forward function : A blank page with only the text Can't call method ContentAsMIME on an undefined value at /opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line

[rt-users] Rép. : Re: Custom scrip : $cf- id is empty

; ... ... if ($cf-Name == $myCfName $trans-NewValue eq Oui) { ... ... Le Lundi, 8. Novembre 2010 à 19:11, Kevin Falcone falc...@bestpractical.com a écrit : On Fri, Nov 05, 2010 at 02:09:33PM +0100, Horst Kriegers wrote: Hello, we have freshly migrated from 3.6.6 to 3.8.8

Re: [rt-users] Rép. : Re: script : custom actio n by ticket creation or modification

: Hort, Try this: # Check for Ticket Status changed to Created my $trans = $self-TransactionObj; return 0 unless ($trans-Type eq Status $trans-NewValue eq Create); Then follow with your code. Kenn LBNL On Fri, Nov 5, 2010 at 7:25 AM, Horst Kriegers horst.krieg...@loro.ch wrote: Hello

[rt-users] Custom scrip : $cf-id is empty

Hello, we have freshly migrated from 3.6.6 to 3.8.8 and the following custom scrip doesn't work. If I comment the line 12 return 0 unless $cf-id;, I can see that the $cf-id and $cf-Name are empty my $trans = $self-TransactionObj; my $ticket = $self-TicketObj;

[rt-users] Rép. : Re: script : custom acti on by ticket creation or modification

Hello, sorry, I don't understand how to consider the Ticket Creating. Can you assist me ? Thanks a lot Horst Le Mardi, 29. Juin 2010 à 17:01, Kevin Falcone falc...@bestpractical.com a écrit : On Tue, Jun 29, 2010 at 10:09:19AM +0200, Horst Kriegers wrote: the following scrip works only

Re: [rt-users] Rép. : Re: R??p. : Re: Query Bui lder froze

AM, Horst Kriegers horst.krieg...@loro.ch wrote: Hi Kenn, thanks for your answer. How can I see the QueryBuilder's executed query ? Regards, Horst Le Mardi, 6. Juillet 2010 à 14:57, Kenneth Marshall k...@rice.edu a écrit : Hi Horst, Is the query hitting the DB the same with the CLI versus

[rt-users] Query Builder froze

Hi, Suze Linux 2.6.16 RT 3.6.6 Apache 2.2.6 MySQL 5.1.45 We have 2 instances of RT: - DEV for development - PRD for production A query created in RT's Query Builder on the DEV environment works fine. By creating the same query on the PRD environment froze until timeout appear. I've tried

[rt-users] script : custom action by ticket creation or modification

Hello, the following scrip works only On transaction but not wen a new ticket is created. What is wrong ? - Condition : User Defined - Custom condition : my $trans = $self-TransactionObj; my $ticket = $self-TicketObj; if ($trans-Type eq 'CustomField') { my $cf = new

[rt-users] Realname always updated when accent in name

Hello, the RealName field is updated by each login only for users they name have an accent in the LDAP. This makes the Users History very long and the Transaction table become very big. in Transactions table : Field : RealName OldValue : Frédéric Lenoir NewValue : Frédéric Lenoir How

[rt-users] Queue Sort order

Hi all, I do not find the answer, perhaps that somebody to help me ? By searching for tickets with an order of sorting on the queue, it seems that the sorting is done on the queue.id. How to make to have an order of sorting on queue.name Thanks for your help Horst

Re: [rt-users] Rép. :Re: CF - Select values rights

. Kenn LBNL On 5/5/2008 12:09 AM, Horst Kriegers wrote: Kenn, Thanks four your answer. CF are for specific queues and specific group and I have defined the appropriate rights. But what I wish, is to give the right to only add or remove values and not to change others properties like

[rt-users] CF - Select values rights

I need to give some users the right to only add/remove values for a select one from many custom field. It is possible ? What are the rights which must be defined ? Thanks for your help. Horst ___ Le contenu de ce courriel est

[rt-users] CF : Select one Value : Show category ?

Hello all, is there a way to display the category from a Select Box CF in a ticket detail (anything like this Category : Name)? Thanks Horst ___ Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il

[rt-users] DBSSchema : How to use ?

Hello, Following the instructions of RT Wiki, I've downloaded the rt-schema-relationships.dot I cannot visualize it in Debdesigner because the program works with xml files. Can anyone help me ? Thanks for your help Horst ___ Le

[rt-users] Rép. : Re: DBSSchema : How to use ?

I've tried with graphviz and zgrviewer and it's OK Thanks for your help Horst Le Mercredi, 5. Mars 2008 à 10:57, Roger Gammans [EMAIL PROTECTED] a écrit : On Wed, Mar 05, 2008 at 10:26:17AM +0100, Horst Kriegers wrote: Hello, Following the instructions of RT Wiki, I've downloaded the rt

[rt-users] CF : Comboxbox dynamic content

Hi all, I'm (very, very) new RT user and don't find the answer to solve my problem. I hope anyone can help me. 2 Custom Fields - combobox The first combobox contains 2 values The values displayed on the second combobox depend of the selected value on the first combobox. Is this possible ? If