Hi RT gurus,
I have a situation where emails from RT are going into SOME ISP email inboxes
but not others. Gmail Hotmail are OK, however, Optusnet and others are being
filtered out as spam with the following message:
Unknown address error ('453', ['#4.1.8 Domain of sender address
...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Tuesday, 9 August 2011 8:29 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT4 add attachments to reply/comment
On 08/08/2011 06:25 PM, Joanne Keown wrote:
Subject: AutoReply: {$Ticket-Subject}
Content-Type: text/html
Of Thomas Sibley
Sent: Wednesday, 10 August 2011 8:06 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT4 add attachments to reply/comment
On 08/09/2011 05:59 PM, Joanne Keown wrote:
Many thanks for your response below, however, I don't believe the
Content has anything to do
Hi all,
Thanks for raising this Joy as I am also grappling with this issue in RT4. The
attachments add to the Reply but seem to not be making it to the external
recipients. I have the following set in my template:
Subject: AutoReply: {$Ticket-Subject}
Content-Type: text/html
Content:
I noticed that there seems to be a display issue with Internet Explorer 9,
where Web2 is the chosen display theme . Safari renders it fine, but I
haven't tried any others.
Could this be your issue?
Jo
I started anew with an upgrade of RT 3.8 to 4.0 in a new directory,
and got the system
] Custom Fields (Applies to Ticket Transactions) - not
saving at ticket level
On Fri, Jul 15, 2011 at 10:50:25AM +1000, Joanne Keown wrote:
BTW, does anyone know if the RT user manual (RT Essentials) been updated for
RT4?
O'Reilly commissions new editions based on demand. Writing to them
Falcone
Sent: Thursday, 14 July 2011 12:26 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not
saving at ticket level
On Wed, Jul 13, 2011 at 09:10:13AM +1000, Joanne Keown wrote:
Does anyone know of a more elegant way of dealing
level
On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote:
I'm obviously missing something. I have created a number of custom fields
and set them as
applying to Ticket Transactions, on the expectation that these would
allow me to capture
ticket data that I could both
Hi all,
I'm obviously missing something. I have created a number of custom fields and
set them as applying to Ticket Transactions, on the expectation that these
would allow me to capture ticket data that I could both report on and update
over a period of time. However, I notice that any
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joanne Keown
Sent: Friday, 24 June 2011 11:36 AM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] RTV4.0.0: User Access Restrictions
Hi all,
I have set up a number of users within groups on RT V4.0.0
Hi Kenn,
Would I be able to have a copy of your handbook too?
Kind regards
Jo
Jo Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph:+61 7 3877 3399
Mobile: 0402 697 351
Email:
Hi keven,
Is 3.8.10 released for upgrade?
Jo
Jo Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph: +61 7 3877 3399
Mobile: 0402 697 351
Email: joanne.ke...@coloradogroup.com.au
Sign up to FUSION now for special member
Hi,
Does anyone have any idea about my query below? Would love any suggestions...
Cheers
Jo
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joanne Keown
Sent: Monday, 21 February 2011 10:34 AM
To: RT-Users@lists.bestpractical.com
Hi guys,
I'm running v8.8.7.
I have got 8 Queues set up, with scrips templates set at the Global level.
However, one of these Queues is an exception to the rule and I don't want the
Global scrips/templates to apply to this one. I have already set up specific
scrip template for this one
-Select-Group Rights) are different than for the Queue
where this is happening.
Anyway, just a thought.
Kenn
LBNL
On Thu, Feb 17, 2011 at 8:28 AM, Kevin Falcone
falc...@bestpractical.commailto:falc...@bestpractical.com wrote:
On Thu, Feb 17, 2011 at 12:00:29PM +1000, Joanne Keown wrote:
I am
Hi,
I am having the devil of a job deleting values from Custom Fields. Sometimes
it works and other times I can select the value to be deleted many, many times
and it just won't activate.
The custom field has been set up per the below:
[cid:image002.jpg@01CBCE9A.456D7D80]
And the values I
are deleted.
Jo
From: Dennis [mailto:daoden...@gmail.com]
Sent: Thursday, 17 February 2011 12:13 PM
To: Joanne Keown
Subject: Re: [rt-users] Custom Fields: Deleting Values
Are the sort values really both 0?
Oh, by the way - the version of RT is 3.8.7.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joanne Keown
Sent: Thursday, 17 February 2011 12:17 PM
To: RT-Users@lists.bestpractical.com
Subject: Re: [rt
Thanks Kevin for your pointer - I've found this feature (a bit hidden though, I
must say) and this has done the trick.
Kind regards
Jo
Joanne Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph:+61 7 3877 3399
Mobile: 0402
if this problem sounds a bit 101, however I
could really use some pointers.
Kind regards
Jo
Joanne Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph:+61 7 3877 3399
Mobile: 0402 697 351
Fax: +61 7 3877 3289
Email:
joanne.ke
returning to
it's 'default' positioning. I am using RT version 3.8.7.
Can somebody offer some suggestions?
Kind regards
Jo
Joanne Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph:+61 7 3877 3399
Mobile: 0402 697 351
Fax
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